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Inadvertent $1500 in app purchase Tap Zoo - warning!

My young cousin played some free games on my girlfriend's iPhone and somehow managed to purchase Tap Zoo (it must have logged in beforehand). Within this game, players can buy gold coins which I understand buys animals.

My cousin who is 8yrs old proceeded to make nearly AUD$1500 worth of purchases of these gold coins within the app, without any need for password or any warnings. Remember this game is designed for children.

I checked the developer's website and it appears they have acknowledged they have done the wrong thing and have supported people to seek refunds.

We have emailed iTunes support OVER 48 hours ago and no response. Can someone recommend what we can do as this is a lot of money and our credit card has been cancelled because the bank thought it was a suspicious purchase.

I have posted link to Streetview Labs - please be careful and don't let your kids play this till the developer fixes the problem which is over 10 days old and doesn't seem to be fixed yet.

*Any advice on how to get iTunes to respond all we have is an email and it has been 3 days since the first email we sent.*

iMac 21.5, Mac OS X (10.6.2)

Posted on Sep 22, 2010 6:08 AM

Reply
477 replies

Feb 3, 2013 2:20 PM in response to Csound1

Csound1 - You don't make any sense. I haven't violated any rules. I was not the one censored. As soon as I realized there would be censorship I chose not to participate. I believe rules apply to everyone, including Apple, and I have never suggested they don't apply to me.


Again Csound1 - Do yourself a favor and stop posting comments! Please, for your own good, stick to editing and throwing rocks.

Feb 3, 2013 2:20 PM in response to tumbleweed555

tumbleweed555 wrote:


Let's just continue to allow app developers to target children so they can rob their parents. You must be on the developers pay roll! To say these app developers who target childrens apps are acting in good faith is rediculous.

let's just continue to allow parents to let their kids run wild with their credit cards and cellphones. where is the personal accountability? everyone complaining about this seems to be the type of person that messes up and wants to point the finger everywhere except right in their own face. their are about 10 people out of millions and millions that have purchased iphones/ipods/ipads on here complaining about this on this thread. why is that? if this is such a big problem why aren't thousands upon thousands complaining? as i said, my daughter has an iphone and an ipod and an itunes account with credit on it...why has this never happened to me? oh yeah, because i set guidelines and she follows them. tonefox has it right...this thread is so amusing. complainers: take responsibilty for your own shortcomings as parents and take responsibility for your kids that don't follow rules. guess what, i might even agree with you about the developers, but that's why i take care of business on my end, hence this never happens to me.

Feb 3, 2013 2:29 PM in response to tumbleweed555

tumbleweed555 wrote:


We just discovered why they don't bring their complaints to this site! Search it out on the internet. They have all chosen to take their complaints where they won't be censored. Thanks for pointing this out once again. I would point you in that direction, but this post would erased. Do your own research!

if apple was censoring, why is this years long thread still here?

Feb 3, 2013 2:55 PM in response to tumbleweed555

tumbleweed555 wrote:


Sounds like your a person who reads everything all the time and was a great parent.

I like to think so, and have three adult offspring and a safe bank balance to indicate such.



I didn't claim it wasn't there, I claimed I could download, install, and play the game without a notification. I never disputed it would be somewhere in their text.

As my children at a tender age could walk into a major road and get run down without notification. I didn't allow that to happen, having educated myself of the risk.

Feb 9, 2013 9:07 PM in response to mazstar

I read through this briefly, and people saying that apple is not to blame probably does not have any kids.

Are we responsible for our kids? Yes.

Do we have to watch over them every minute of the day, even when they're sleeping or watching TV or at school? Absolutely not.

Is it unreasonable to let them play a game for 20 minutes a day? Absoultely not again. How are we expected to watch over them while they play a GAME?!

Recall, all of you, the days of Nintendo DS... did kids play it? Yes. Did their parents have to sit by their side while they played Pokemon? No! Why can't we trust Apple to do the same? We're putting a certain amount of trust on their products and they are betraying it by putting 100 dollar buttons in front of the kid's face... and we have no way to know about it either. The people who are defending apple, if you've had this happen to you your perspective would be different. And can any of you, HONESTLY, tell me you've read the whole manual, front to back, that you've know about disabling the in-app purchase long ago before seeing thsi?


This is nothing less than cheating; they are exploiting a child's ignorance and innocence for financial gain. That's like ripping a child off by offering a lolipop for his parent's car or something, and the kid wouldn't know any better because he is four. Obviously the adults can say "no" in this case, but Apple provides NO WAY for the adults to intervene and puts the stake in the 4-year-old's hands! (my son is four and he costed me 500)


It's not an issue of "is my child more important than money" because OF COURSE HE IS. But I am not willing to pay unnecessary costs because an app designed for children takes advantage of its target audience. I'd rather spend that money on real toys or food or whatever.

Inadvertent $1500 in app purchase Tap Zoo - warning!

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