You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 4 - Not connecting to wifi (incorrect password)

Hi there,

I seem to be having problems connecting my iphone to my home network, it keeps coming up with the error "incorrect password for STEVE_NETGEAR" - The strange thing is that i have two iphone 4's and the other one connects to my home network perfectly, so its just my one that does not - However, it still connects to other networks just fine, so its just my home network that it doesnt connect to... i really dont understand this issue... very strange! I've tried everything:-

1) Mac Filtering
2) Disable passkey
3) Used 128 HEx
4) Reset the iphone back to factory settings
5) Reset Network settings
6) Upgraded to 4.1 OS
7) Changed the SSID
8) etc, etc, etc

None of which resolved the issue, i'm at a loss as to how one out of the two iphones can connect and the other cannot... Why can it connect to all other wifi networks but not my own... Could it maybe be a conflict between the two iphones?

If anyone has any ideas it would be much appreciated!

Thanks in advance for your help

Regards

SWM

iphone 4, iOS 4

Posted on Sep 22, 2010 8:46 PM

Reply
96 replies

Jan 17, 2011 2:07 PM in response to blythspirit

Having the same issue. 2 iphones, one is fine. The other is sporadically telling me the password is wrong. This is a new router, only 2 months old. All other wifi connections to the router are fine.
I forgot the network, reset network settings, reboot the phone, still nothing. I did all those again, and still got bad password. I verified the password was correct on the router, and just kept hitting join on the WAP password screen. After 4 times if finally connected. For how long, I dont know.
Has anyone else heard of a resolution or cause for this?

Mar 7, 2011 7:31 PM in response to swmasson

I've been having the exact same problem as described above ie. password is incorrect (even when you know you typed it in perfectly!) Anyway, I tried to log on to the wireless network and instead of entering the password I entered the modems address ie. http://???.???.?.? It was, of course, incorrect. Then I tried to log in again, entered the password and BOOM! IT WORKED! I've been unable to log on to this network for weeks even though others at work with iphones have no problem. Hope this helps.

Apr 1, 2011 10:02 AM in response to swmasson

I'm in the same boat all of a sudden. Two laptops, an iMac and an iPad 2, all able to connect to my Airport Extreme without ANY issues (rebooted multiple times and reconnected with stored password). Verified password in keychain, so I'm using the right one, but both my wife's and my iPhone 4 can't connect to my home network.

Huh??

Apr 1, 2011 10:38 AM in response to ReubenV

If you go to Settings > WiFi is 'Ask to Join Networks' on or off?

If it's off then it's possible that your iPhone locked onto another network without you realising....

If it's 'OFF' then turn it 'ON'. We've found that OpenZones could pick us up without us realising it was happening with this setting set to 'OFF'.

It's also worth having a look at the networks in the 'Choose a Network' list to see what your iPhone thinks is around you locally.

Apr 1, 2011 12:16 PM in response to Macaby

Macaby wrote:
EBSkater wrote:
So you're paying for internet that you're not using because you're stealing it off of your neighbor? Smart.


How can you be stealing something that is drifting around inside your home? While I very seldom use my neighbors network (only when mine goes down), I "bootstrap" quite frequently when I'm out and about.

If you feel it's stealing, you should not do it. I DON'T and I will bootstrap anywhere I please (including your network if I happen to see it when I'm out and about.) If you don't want that to happen, WPA it.

That's why my network is secured.

May 6, 2011 9:17 PM in response to swmasson

Having the same problem. Have an iphone 4 that won't connect (all of a sudden stopped connecting rather) to my Time Capsule. Everything else on the phone and time capsule seems to work. All other devices connect to the Time Capsule fine, and the iphone connects fine to other networks. Updates have been run on both. The iphone keeps telling me the password is incorrect. I restored original settings to both devices, and even changed the password in the time capsule, etc. Nothing hepls. It had worked fine since I bought the iphone 4 over 5 months ago until a few days ago. Help!

May 20, 2011 1:28 AM in response to swmasson

Hi Steve.

I just upgraded to iphone4 from my 3gs. My home wifi network would appear on the "network connections" list, & show signal strength. However, it wouldn't ever use the wifi to connect to the net etc, it'd just use 3G.


After speaking to apple on the phone for 30 mins, we'd tried resetting the network, but no help. It wasn't until i re-checked my modem settings & realised i'd changed my WEP password from the original to a harder one a year or so ago. Guessing that because my other connections weren't affected because they were already known to the modem previously. Once i changed the iphone 4 to the correct password (after resetting the network on the phone) the problem was fixed.


Apparently, the WEP key won't tell you that you've got the wrong password, rather it will just refuse to connect. Also, if you check your network in "wifi settings" & the "ip address" is completely wrong, this could answer your problems. My IP address was supposed to be 192.....etc, but it was nothing like it. Once i changed the password it reverted back to the proper IP in the DHCP column.


*Hopefully this is all it is Steve. This threw me off-track for ages, as i could connect anywhere else (eg my neighbour's wifi) but not on my own network.


Ben

May 20, 2011 9:34 AM in response to swmasson

I've been experiencing a similar problem since last night. My wife's iPhone connects to our WIFI yet mine didn't. Fortunately, I've now managed to resolve my problem so hopefully this will be of some use!

  • On your PC, go to: http://192.168.0.1 (or whatever your IP address is)
  • Log-in to view your router settings
  • Click on 'Attached Devices' to see what's connected to the WIFI (although at this point my iPhone was showing as being connected on my WIFI settings, I was still seeing 3G and no WIFI connection)
  • Click 'Refresh'
  • Check your mobile for a WIFI connection (at this point, the WIFI connection was shoowing on my phone and now working)

I hope this helps. The phone is now connecting fine for me!

Regards

Jun 1, 2011 9:02 PM in response to swmasson

***? Same thing just happened to me right now. I've had my iPhone 4 for months and never had a problem and all of a sudden it can't connect to my home network anymore and says I have the wrong password. All other connections in the house work fine (two iPads, laptops, desktops, AppleTVs, etc.........) just the iPhone is affected. What is the issue all about? Has anybody been able to figure this out yet?

Jul 23, 2011 5:19 AM in response to swmasson

Hello everyone. Just thought I'd chime in with my experience: I too wasn't able to connect my iPhone4 to my home wi-fi. It would connect to other wi-fi networks (e.g. work, etc.), but at home it would only use 3G. I knew I had MAC filtering enabled on my wireless router, so I entered my iPhone's MAC address into my router's admin page. It turned out I had accidentally entered the *Bluetooth* MAC address and not the wi-fi MAC address.


Oops! 😊


As soon as I corrected the MAC address (different by one digit!), the iPhone connected to my home wi-fi immediately!


Good luck folks.

Jul 24, 2011 3:25 PM in response to lazer310

Hi, I had this problem with two I phone4 s in the house, two networks and loads of computers, some wired some not, plus network tv and PS3. All working fine and all of a sudden one I phone downs itself from both networks! It hooked back up to one on the second attempt at clean password entry, but steadfastly refused to join the netgear network. This is a new 150 high speed router so quite surprising. I disconnected the 2nd iPhone from the netgear and the other network, and this phone duplicated the firsts behaviour exactly! Tried tinkering with all the phones settings on one of the phones, deleting cookies etc, to no avail. Then I turned off the netgear router for twenty seconds and when I fired it up again both phones connected fast on the first password entry. To conclude it sounds like a router issue, bit hopefully not terminal. Perhaps a good ideas to cycle them on e in a while?

Cheers

Iphone 4 - Not connecting to wifi (incorrect password)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.