Apple TV - format not supported

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Level 1

9 points

Apple TV - format not supported

I am trying to play a movie from my Apple Tv. It says that the format is not supported. The movie can be played in iTunes and if I try to convert it into Apple Tv-format in iTunes (advanced etc ....) it states that it cannot be converted because it has already the right format. Confused ? I am ! Any clue how to fix this problem ?

imac, Mac OS X (10.6.4)

Posted on Sep 25, 2010 3:19 AM

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Answer 1

Jolly Giant

Level 7

25,464 points

Sep 25, 2010 3:56 AM in response to NCBJ

NCBJ wrote:
It says that the format is not supported.

usually, restarting iTunes and/or the TV fixes that problem.

J GG

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Answer 2

Sep 25, 2010 4:37 AM in response to NCBJ

Welcome to the  Discussion Forums.

If restarting doesn't help, post the movie specs, See This, and your workflow for creating it originally.

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Answer 3

awiso

Level 1

8 points

Oct 15, 2010 2:00 AM in response to NCBJ

Make sure the audio is formatted to 128 kbps when ripping. This should fix the issue.

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Answer 4

NCBJ Author

Level 1

9 points

Sep 25, 2010 5:25 AM in response to Winston Churchill

Restarting doesn't help.

The movie specs are:

Format: H.264, 960 x 540, Millioner
AAC, 2 kanaler, 48000 Hz

BPS:30

Frequency: 1.656,56

Is that what you need ? It has been created using Aimersoft Total Media Converter.

Looking forward to your response.

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Answer 5

markbren

Level 1

9 points

Nov 22, 2010 3:22 PM in response to Winston Churchill

Hi - I've got similar problems. .mov files that play fine in Quicktime but won't on my AppleTV.

Format: H.264, 480x272, Millions AAC, 2 Channels, 44100Hz
FPS: 25
Data Size: 126MB
Data Rate: 516.20 kbits/s

Any ideas as to how to fix this would be gratefully received.

Cheers
Mark

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