Finale PrintMusic Crash HELP!

I am using Finale PrintMusic for composing a piece for a composer's competition and I desperately need it to work again! It crashed starting a few days ago and I have scoured the web for a solution and I do not want the hassle of creating a new user account. Here is the latest crash log:


Process: Finale PrintMusic 2010 [708]
Path: /Applications/Finale PrintMusic 2010.app/Contents/MacOS/Finale PrintMusic 2010
Identifier: com.makemusic.PrintMusic
Version: 15.0.r1 (15.0.r1)
Code Type: X86 (Native)
Parent Process: launchd [169]

Date/Time: 2010-09-26 11:52:51.468 -0500
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 310854 sec
Crashes Since Last Report: 157
Per-App Interval Since Last Report: 228 sec
Per-App Crashes Since Last Report: 21
Anonymous UUID: AA9FE568-821C-48B9-B922-8FDFAEFC4528

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9945f611 CFBasicHashAddValue + 289
1 com.apple.CoreFoundation 0x9945f39a CFDictionaryAddValue + 202
2 ...tan.InstrumentsFinale2009AU 0x1a690db4 plogue::writeConfigStringValue(std::string const&, std::vector<std::string, std::allocator<std::string> > const&, std::string const&, plogue::CONFIG_LEVEL) + 1172
3 ...tan.InstrumentsFinale2009AU 0x1a696690 plogue::registerAriaPlugin(std::string const&, std::string const&, std::string const&) + 3934
4 ...tan.InstrumentsFinale2009AU 0x1a683ea4 SamplerAU::PostConstructor() + 1016
5 ...tan.InstrumentsFinale2009AU 0x1a69977b ComponentEntryPoint<SamplerAU>::Dispatch(ComponentParameters*, SamplerAU*) + 55
6 ...ple.CoreServices.CarbonCore 0x98a06ce5 CallComponentDispatch + 29
7 ...ple.CoreServices.CarbonCore 0x98a06cc6 CallComponentOpen + 43
8 ...ple.CoreServices.CarbonCore 0x98a04f94 OpenAComponent + 433
9 ...ple.CoreServices.CarbonCore 0x98a0a909 OpenComponent + 24
10 com.makemusic.PrintMusic 0x005a9b18 MusicDeviceHost::ValidateAudioUnit(ComponentDescription const&) + 90
11 com.makemusic.PrintMusic 0x005abc96 AudioUnitHost::FilterListOfAudioUnits(std::list<VirtInstPluginFileInfo, std::allocator<VirtInstPluginFileInfo> >&) + 84
12 com.makemusic.PrintMusic 0x005ac054 AudioUnitHost::BuildListsOfAudioUnits() + 394
13 com.makemusic.PrintMusic 0x005ac090 AudioUnitHost::UpdateListOfAvailableAudioUnits() + 18
14 com.makemusic.PrintMusic 0x005ae174 AudioUnitHost::CompleteInit() + 272
15 com.makemusic.PrintMusic 0x005af30c MusicDeviceHost::MusicDeviceHost() + 44
16 com.makemusic.PrintMusic 0x005af353 MusicDeviceHost::GetInstance() + 43
17 com.makemusic.PrintMusic 0x005b27ee AUDIOUNIT MIDI_OUT_DEV::AUDIOUNIT_MIDI_OUTDEV() + 34
18 com.makemusic.PrintMusic 0x000f770d MIDI SYS::IMIDISYS() + 121
19 com.makemusic.PrintMusic 0x0048f969 CM SYS::ICMSYS() + 23
20 com.makemusic.PrintMusic 0x000f4cd9 SetMIDISystem(short) + 109
21 com.makemusic.PrintMusic 0x000f585e InitMIDI() + 310
22 com.makemusic.PrintMusic 0x0002481d InitApp() + 2967
23 com.makemusic.PrintMusic 0x00013610 main + 120
24 com.makemusic.PrintMusic 0x00002ff2 _start + 216
25 com.makemusic.PrintMusic 0x00002f19 start + 41

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x955b7942 kevent + 10
1 libSystem.B.dylib 0x955b805c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x955b7519 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x955b72be dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x955b6d41 pthreadwqthread + 390
5 libSystem.B.dylib 0x955b6b86 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x955b69d2 _workqkernreturn + 10
1 libSystem.B.dylib 0x955b6f68 pthreadwqthread + 941
2 libSystem.B.dylib 0x955b6b86 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x955910fa mach msgtrap + 10
1 libSystem.B.dylib 0x95591867 mach_msg + 68
2 com.apple.audio.midi.CoreMIDI 0x015a9f21 XServerMachPort::ReceiveMessage(int&, void*, int&) + 155
3 com.apple.audio.midi.CoreMIDI 0x015c88ee MIDIProcess::RunMIDIInThread() + 150
4 com.apple.audio.midi.CoreMIDI 0x015ab139 XThread::RunHelper(void*) + 17
5 com.apple.audio.midi.CoreMIDI 0x015aab06 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x955be81d pthreadstart + 345
7 libSystem.B.dylib 0x955be6a2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9559115a semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x955beca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x955ed848 pthread cond_timedwait_relativenp + 47
3 ...ple.CoreServices.CarbonCore 0x989e63b5 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x989e60f3 TSWaitOnSemaphoreCommon + 511
5 ...ickTimeComponents.component 0x9762e8bd ReadSchedulerThreadEntryPoint + 4698
6 libSystem.B.dylib 0x955be81d pthreadstart + 345
7 libSystem.B.dylib 0x955be6a2 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x9559115a semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x955beca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x955ed848 pthread cond_timedwait_relativenp + 47
3 ...ple.CoreServices.CarbonCore 0x989e63b5 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x989e60f3 TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x98a40900 AIOFileThread(void*) + 1127
6 libSystem.B.dylib 0x955be81d pthreadstart + 345
7 libSystem.B.dylib 0x955be6a2 thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x9559115a semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x955beca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x955ed848 pthread cond_timedwait_relativenp + 47
3 ...ple.CoreServices.CarbonCore 0x989e63b5 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x989e60f3 TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x98a0a34b TimerThread + 97
6 libSystem.B.dylib 0x955be81d pthreadstart + 345
7 libSystem.B.dylib 0x955be6a2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x03919c40 ebx: 0x039195f0 ecx: 0xa0be5cf8 edx: 0x00000000
edi: 0xa0bee1a8 esi: 0x039195f0 ebp: 0xbfffecf8 esp: 0xbfffeca0
ss: 0x0000001f efl: 0x00000202 eip: 0x9945f611 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x16fe9000

Binary Images:
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0x160b000 - 0x1611ff7 org.twain.dsm 1.9.4 (1.9.4) <39A3CE1E-9DB3-88ED-8D46-E158996E3A5D> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x1618000 - 0x1641fe3 com.apple.audio.CoreAudioKit 1.6.1 (1.6.1) <FF9C973D-01F1-B961-F8DF-0CACAD79E18E> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x27d5000 - 0x27e7ff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <026B8702-B0A6-1D90-BBD6-AAAD2E14810D> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x27eb000 - 0x27f9fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8F5FA7F7-840D-C5EF-C6E6-E2AF7CE43CD2> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x16fe2000 - 0x16fe2ff7 libmx.A.dylib 315.0.0 (compatibility 1.0.0) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
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0x19b09000 - 0x19cfbfe2 +net.telestream.wmv.import 2.3.4.1 (2.3.4.1) <6F008770-6AD3-E6C9-347C-A235876196E0> /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
0x19d30000 - 0x19de5fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <2E52683A-7E8E-68D5-5AC6-09962C37CB98> /usr/lib/libcrypto.0.9.7.dylib
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0x1a3e8000 - 0x1a402ffb com.apple.AppleIntermediateCodec 1.3.1 (152) <1B307E03-0CE7-C8E0-7400-84952993C66C> /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x1a408000 - 0x1a41bfe3 com.apple.IMXCodec 1.4 (155) <B7A1514F-1A2B-EC3E-719D-B8BB25016A05> /Library/QuickTime/IMXCodec.component/Contents/MacOS/IMXCodec
0x1a42d000 - 0x1a446fe7 com.apple.applepixletvideo 1.2.19 (1.2d19) <4A68731C-8071-6CF5-012C-40F00CD1333A> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
0x1a54b000 - 0x1a54fff3 com.apple.audio.AudioIPCPlugIn 1.1.2 (1.1.2) <5570694E-039D-7970-6083-1C8A7B7C937B> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x1a554000 - 0x1a55affb com.apple.audio.AppleHDAHALPlugIn 1.8.7 (1.8.7f1) <0FE8B697-6D19-69C6-FA94-E18064ACFAEC> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x1a680000 - 0x1a6a6fcf +com.Garritan.InstrumentsFinale2009AU 1.0 (1.038) /Library/Audio/Plug-Ins/Components/Instruments for Finale 2009 AU.component/Contents/MacOS/Instruments for Finale 2009 AU
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
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0x9014e000 - 0x90152ff7 IOSurface ??? (???) <66E11D8E-CF4B-EFD0-37F9-20177C647021> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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0x91b47000 - 0x91bfdffb libFontParser.dylib ??? (???) <067DC1A2-764B-41EA-B07E-4205472749B7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
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0x91cae000 - 0x91cb1ff7 libCoreVMClient.dylib ??? (???) <CA0BA8DC-0159-A808-A300-750358A6970C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
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0x924a5000 - 0x924a6ff7 com.apple.TrustEvaluationAgent 1.1 (1) <07E7D892-5054-23A8-7144-3F19D3BFD48F> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
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0x9252b000 - 0x92574fe7 libTIFF.dylib ??? (???) <9CFF48CC-4852-4D06-17AC-3C947C824159> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9258f000 - 0x9263fff3 com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x92640000 - 0x9276efe7 com.apple.CoreData 102.1 (251) <460D594D-09DC-9082-3FD3-F93D6A08AE71> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x99631000 - 0x99631ff7 com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
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0xbaf00000 - 0xbaf01ff7 libLatin5Converter.dylib 49.0.0 (compatibility 1.0.0) <E34ADB00-160E-F37A-F917-FB23AB9DFA3F> /System/Library/CoreServices/Encodings/libLatin5Converter.dylib
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0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport wireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.7f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: iPhone, 0x05ac (Apple Inc.), 0x1292, 0xfd130000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000


Can anyone help me figure out how to stop the crashes? Is it some system tweak that I installed?

MacBook Pro Early-Mid 2010, Mac OS X (10.6.4), iPhone 3G w/ iOS 4.1, iPad w/ iOS 3.2.1

Posted on Sep 26, 2010 9:59 AM

Reply
25 replies

Sep 26, 2010 10:47 AM in response to JLUnlimited

JLUnlimited wrote:
... the hassle of creating a new user account. ...


Not a complicated operation: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8235.html
(Avoid FileVault unless you must use it.)



Can anyone help me figure out how to stop the crashes? Is it some system tweak that I installed?


Unless you get the answer you want here, you will need to do some troubleshooting to fix your problem.

You may already know that the report you post documents what is called a kernel panic.

Start here for help resolving your kernel panic: http://www.thexlab.com/faqs/kernelpanics.html

Another KP help site: http://www.index-site.com/kernelpanic.html

Apple's 10.6 KP article: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8965.html

Advanced developer info: http://developer.apple.com/mac/library/technotes/tn2002/tn2063.html





Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

Sep 26, 2010 10:55 AM in response to JLUnlimited

Hi
I would certainly recommend a New User Account for testing purposes... (it's just minutes to make one & try it, not suggesting you switch for good)

You might begin by moving the application preference file from Home/Library/Preferences/ to the desktop
it's probably named com.makemusic.PrintMusic.plist

---

that's not a kernel panic, as I see you know.
http://developer.apple.com/library/mac/#technotes/tn2004/tn2123.html is the crash reporter technote, fwiw.

Message was edited by: andyBall_uk

Sep 26, 2010 10:53 AM in response to EZ Jim

It's definitely not kernel panic, as I do not need to restart it. It only shows that message. It shows the loading screen, and then it simply quits itself... it might be data corruption, but I do not know if it is a virus or not. Do you know any good ways to check for viruses? (As in either built in or 3rd party virus scans) Anything at all would be helpful. But it is not kernel panic, for sure.

Sep 26, 2010 11:12 AM in response to JLUnlimited

Look in Home/Library/Preferences/ for a plist related to it, is the best I can suggest - maybe use
FindAnyFile - http://apps.tempel.org/FindAnyFile/ ? - but once you ignore all the com.apple.xyz's there's not that many to scroll through...

So that's Finder - the House icon with your name in the sidebar, then Library/Preferences/ in the right pane (sorry if that's real obvious, but hey)

If a new account crashes too, forget the plist, it's clearly something affecting all accounts.

Sep 26, 2010 11:23 AM in response to JLUnlimited

ok, well that's a useful step, saves running through account settings & files.

In the absence of help from the developer site or user forums, I'd be looking for any 'makemusic' 'finale' or 'printmusic' files/folders with FindAnyFile or Easyfind. Ignoring any within /Users/ of course.

Probably starting with any xyz.plist files and then onto any file/folder that could be relevant. Noting exactly where it is, moving it somewhere safe, then trying the app once more. If the crashes followed some update or change to your system, then yes, this may lead nowhere useful.

Sep 26, 2010 11:26 AM in response to JLUnlimited

Understood (now) JLU...

I see that andyBall has already given you the correct link to the Crash reporter documentation.

Virus is a not to worry on Mac OS. I think that a better possibility is incompatible, out of date, or conflicting third-party software. Start with checking that you are using the latest compatible versions of all your software including Finale.

To minimize further confusion, I leave you in the capable care of andyBall. Try his suggestions first.

I will watch for your status update and (hopefully) reported success!





Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

Sep 26, 2010 12:14 PM in response to JLUnlimited

the corrupted file was a user item, everything worked fine until/if that one file was opened - is why I asked if you were opening the same one each time.

see here which'd be a good place to ask for help, if you haven't already.

It's not a per-user setting/file/whatever - a new account crashed too.
Presumably it didn't start right after a mac update or other software install.

Could be a general setting file, outside the /Users/ folder in say application support, or HD/Library/Preferences/ or... searching's easier.

Or less likely (but easyish to try), is a damaged application or some support file that'll be replaced by reinstalling the makemusic software (back up your work first, of course). Some apps have uninstallers which is even more thorough, potentially.

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Finale PrintMusic Crash HELP!

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