You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

External Drive UNMOUNTING On Its Own...

Hello.

I have a quite-brand new Iomega External Drive FireWire 800 2TB, bought recently to replace my old failed drive, to be a Time Machine Drive for my iMac.

For the past few days I have observed something very very strange: This TM Drive will for no reason, unmount itself from the Desktop; Sometimes I will be at the computer and that usual warning window message about not unmounting your external drive properly will appear. But sometimes when I get back to my iMac, the ext drive has already unmounted, not sure for how long since the icon is not there anymore.

I just have to turn off and on the drive again to get it mounted.

Before this strange thing, there was a couple of times when TM failed to back up, but it was nothing serious, I just back up again and it is fine. There was once prior to this, that I re-format the drive again (GUID partition) and TM all over again.

I ran Disk Utilities and it says the drive is OK and need no repairs.

So what went wrong here? I have doubts that the drive is faulty because I just got it recently as a new replacement to a previous dead drive. Could it be the iMac itself? The OS? Or the physical FW800 port itself?

Need some advice and help, thanks and cheers

iMac Intel 20" (2007), Mac OS X (10.6.4), iPhone 3GS 32G (iOS4) | iPad 64G 3G | MBP 13"

Posted on Sep 29, 2010 7:55 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 27, 2017 12:03 PM

Hello there...


My girlfriend's Iomega external also unmounted, on ALL THREE of her computers. She claims this happened right after she transferred 200 iTunes songs, by DRAGGING them onto her external.


I know almost nothing about iTunes but I would've guessed that the proper method was to EXPORT the songs as mp3 files.


Anyway I had her go to Disk Utility then remount her Iomega drive. That worked!

134 replies

Jan 18, 2014 5:45 AM in response to soren bo

My USB 3 drives also unmount. Latest iMac (late 2013 3.5 27"). I find the problem is related to Aperture and/or iPhoto. The drives spontaneously unmount and immediately remount when these apps are doing a prolonged process like copying a library. The job fails as a result and also anything else that is using the drive. It has caused the Lightroom library, for instance, to lose all it's image addresses for the images held on these external USB 3 drives.


I have no answer to the problem except don't use the apps that cause it, or keep their libraries on a different drive connection

Jan 24, 2014 12:41 PM in response to howwow

I've been having thise problem with an external firewire drive. I have a one year old Mac Mini and I am completely up-to-date with OS changes. I've modified the power saving preferences to leave the drives alone (didn't help). I'd thought the unmounting of the Time Machine drive was due to the drive firmware, etc but I've just switched to a WD 4 TB USB3 drive and partitioned it to have a Time Machine partition (Mac OS Extended Journaled). I've also left the Firewire drive attached for normal storage.


Now, the new partition (not the full drive!) unmounts overnight! No other drive unmounts. This is new hardware. This HAS to be something to do with Time Machine unmounting the drive!!

Feb 8, 2014 3:37 AM in response to howwow

All, I'm having the same issue on rmbp with haswell. This happens with a samsung 640Gb usb 3 and adata 640Gb usb 2 external hdds.


I can not copy large files, the drives unmount after ca 10 minutes.

Hdd sleep is disabled, mac does not go to sleep, dont use timemachine, cables are ok.


Its a stock mac, the external hdds have just some old data, videos and photos and I want to copy new videos from my camcorder there.


I just switched to mac but this is very frustrating and want it to work like on crappy windows.


Any suggestions how to fix this is GREATLY appreciated

Thanks!

Mar 7, 2014 11:11 AM in response to howwow

Try this [from macfixit].


To do this, you will need to open the system's hidden database folder, by going to the Finder's Go menu and entering the following as the target folder:

/var/db

When this folder opens, locate the file called volinfo.database and remove it, and then get information on your hard drives and set their permissions awareness accordingly.

1 external drive unmounting regularly, no other fixes worked.


This has worked now for 36hours. Hopefully will continue to work.

Jun 22, 2014 1:27 PM in response to howwow

I have a very old Mac Pro running 10.6.8. I've had this unmounting problem for years with an external FireWire drive. I fairly recently added a second FW drive (Seagate), and very recently added at 2TB GTech Green FW drive. What I see very often happens at boot time, which is that the FW drives do not appear on the desktop, then I get an error message telling me drives were not unmounted (after a normal shut down procedure), and, about five minutes later, they mount.


I see no clear solution here, but the dialog and the discussion lead me to try explicitly unmounting FW drives before invoking shut down. If that works, boy howdy will I post it!

Jul 15, 2014 11:57 AM in response to howwow

just this past week this issue has been occurring. i have a 3yr old book (has its own power plug), a 3yr old pocket drive (is self powered off the usb cable), a 10+yr old ipod nano (that has been thru **** and back, reset and it keeps on working) as well as a 3yr old dvd drive (plugged directly into the computers usb ports) all plugged into a 3yr old mac mini. i replaced the usb hub, reassigned the usb plugs into different ports, but it does not matter. they keep randomly unmounting (tho-they do all unmount at the same time and remount again in a minute, on their own), even while computer is being actively used. time machine has never been on. ive turned off sleep drives in energy saver. odd other thing too, i now have a movie dvd in the apple-brand dvd drive and the drive no longer unmounts with the rest of them.
one more note: mouse and keyboard are PC and i can use the direct ports or the hub and these items are functioning normally. monitor is PC with converter for the hdmi port on the mac mini. the irony is that i allowed an update just prior to these unmounting issues as well. im not a big techo whiz in terminal or xcode and i dont dabble in there at all. ive read 4 of these 9 pages in this thread and i dont believe its the cables, it is not the usb hub either. it cant be with all external drives doing it, even the apple dvd burner. my concern is is i dont have the resources presently to just pay for a new mac mini and im thinking the computer's usb's are going bad. at the same time im concerned the update (at 10.9.4) is the culprit and i would need a pro to hold my hand in backing up to the prior system. for now, im keeping all external drives unmounted and unplugged until i need them. any help? thank you in advance.

Nov 10, 2014 12:13 PM in response to Go suck start a 45 on fb

I am jumping in here. Same issue; but my drive is a brand new secondary drive I installed in my 2012 MBP. I have had this happen 4 times now trying various things. It has only happened while trying to copy my iPhoto library (57K+ photos 347+GB) to the drive. I have copied other large quantities of files with no issue.

I am going bonkers. Going to try to put the drive in an external case and see if I can copy that way next.

Has anyone had ANY luck with this issue?

Mar 9, 2015 3:46 PM in response to howwow

I get the same issue. Seems to have always been that way.

I have a MBP 17" Mid-2010.

I use FireWire (400 & 800) drives (daisy-chained) and a number of USB drives. All are powered by the BUS (none with external power). These are all pocket/portable drives.


When I put my computer to sleep, upon return, I'll get warned by OS X that my drives were not unmounted before disconnecting. I've had this issue on all versions of OS X since mid-2010, right through to 10.10.2 on the machine now.

I notice the USB drives remain powered when the MBP is sleeping. I see an illuminated blue light on the one with a light. I can't say whether they eventually have their power dropped by the computer (I've not sat around watching).


As far as I can tell, it's a relatively common issue. Here's just one (of many) articles mentioning it: http://hints.macworld.com/article.php?story=20080329201951648


I am in the process of looking for a way to automatically dismount and remount all external drives when going in and out of sleep, respectively. Seems like the only viable solution to me.

External Drive UNMOUNTING On Its Own...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.