Previous 1 6 7 8 9 10 Next 793 Replies Latest reply: Sep 14, 2013 9:32 AM by larrylintz Go to original post
  • bhoier Level 1 Level 1 (5 points)
    If you have the problem where everything in Netflix works fine EXCEPT your Instant Queue, try deleting items. I did everything else that both Apple AND Netflix recommended during over a dozen phone calls, but finally a Netflix rep noticed I had 316 items in my queue. He said that SHOULDN'T be a problem, but that maybe the ATV had trouble reading that many items and pulling up all of the artwork. I deleted like mad and got the queue to 230-something. It worked right away after that.
  • idesofmarch00 Level 1 Level 1 (0 points)
    Thanks bhoier. Unfortunately, my queue is rather short, just 67 items long.

    FYI, I have now cabled the ATV directly into the modem (bypassing time capsule). Still no good. So it is neither my wifi nor time capsule.

    I hope we find a solution soon.
  • savetheworld Level 1 Level 1 (0 points)
    Just for the record, I have the same problem.

    The loads forever, plays a few seconds, and kicks back out like you chose it problem.

    Tried the google dns. nothing. My DSL speed is not the greatest.. but it's the EXACT same problem you all are having, so that can't be the issue. I just picked mine up from the Apple store yesterday. Was pretty bummed last night when I couldn't get netflix to work within minutes.
  • Alfred Abraham Level 1 Level 1 (5 points)
    NETFLIX WORKING AGAIN FOR ME (as of last night)

    WHAT I DID:

    1. Based on another member here (who had 100's of Movies in his Netflix Que) - I deleted about 10 of my movies in the que.... (I only had 20).... but did this for good measure

    2. I rented a movie from Apple... ... watched the movie

    3. After finishing the movie - went into Netflix and just played the first thing I saw on my screen (in my case...Arrested Development)

    It just started working.... I know this is lame instructions... but....worked for me (or just a coincidence)
  • oogabooga1328 Level 1 Level 1 (0 points)
    Yo Yo, to all the people with the same problem i HAD it took a little but i figured out 3 ways to fix the problem.
    1. go to netflix.com click on manage netflix ready devices and computers make sure your device is configured there.
  • oogabooga1328 Level 1 Level 1 (0 points)
    Yo Yo, to all the people with the same problem i HAD it took a little but i figured out 3 ways to fix the problem.
    1. go to netflix.com click on your account & help, then find manage netflix ready devices and computers midway on page. Make sure your device is configured there.
    2. Go to same place in your account & help and click on problem watching instantly, when the next options come up click explanation of a streaming error code. Type the according code for your problem and go from there.
    3. The fastest way is to simply restore apple tv to its factory settings not reset, also update and then enjoy all the luxuries or netflix once again!
  • djrei Level 1 Level 1 (0 points)
    I too am unable to browse "children and family" on netflix, but everything else works great. Have you figured this out yet?
  • Lewis Kaminski Level 1 Level 1 (5 points)
    Another person with the same exact problem. A new bit of data, though: my Netflix streaming through my PS3, which is connected to the same wireless network, works absolutely fine. Plus, I can stream what I've got on my computer or anything off YouTube through to the box just fine. Therefore: not a network/antenna problem, not an internet connection problem, not a Netflix account problem. There's something wrong with the ATV Netflix software.

    Patch it!
  • JaronE Level 1 Level 1 (0 points)
    Same error message for me when trying to play on Netflix. The solution was to hardcode my DNS in the AppleTV—for some reason it had been inserting the address of my wireless router instead of the DNS provided by my Internet provider. Once I stuck the ISPs DNS into Apple TV Netflix started working.
  • patdpoo Level 1 Level 1 (0 points)
    Mine has been working successfully for a week now with Airport Extreme and Apple TV matching the DNS from my ISP.
  • idesofmarch00 Level 1 Level 1 (0 points)
    I deleted about 10 or more titles from my Netflix queue and then added some and reordered them. It had no beneficial effect on the ATV2. I have not rented any content yet.
  • adhall Level 1 Level 1 (0 points)
    JaronE wrote:
    Same error message for me when trying to play on Netflix. The solution was to hardcode my DNS in the AppleTV—for some reason it had been inserting the address of my wireless router instead of the DNS provided by my Internet provider. Once I stuck the ISPs DNS into Apple TV Netflix started working.



    THANK YOU!! I was on the phone with Apple about this issue and their solution was for me to drive an hour to the apple store. They really need to update their knowledgebase so their helpdesk people have this. Adding the DNS fixed my problem.

    Message was edited by: adhall
  • idesofmarch00 Level 1 Level 1 (0 points)
    Recap: My starts Netlix but it takes a very long time to load and then it kicks out after a few seconds. I have ATV v 2 with a rather slow DSL connection.

    I have tried:
    1. Connecting directly to my DSL modem with a cable.
    2. Changing my DNS.
    3. Deleting and reordering my queue.
    4. I deleted my machine from Netflix->My account->Manage Netflix Ready

    I have not tried renting anything from Apple.

    I would like to introduce a new twist. While playing around last night I tried a movie that they randomly recommended (Punch Drunk Love) and it worked. I went back and tried 30 Rock and it didn't. Neither did Parks and Recreation. But Battlestar Gallactica did. In other words, it seems to dislike TV shows. But not all of them. Can you other guys try these shows and see if you get the same results?
  • kelly67552 Level 1 Level 1 (0 points)
    I have a similar problem. The content loads, plays for 5 seconds and takes me back to the main menu. Some shows/movies work fine but others don't. It seems to me that it is just the shows that are in HD that won't work. I tried The Office, Bones, Thirty Rock and none work for me. Could it be that loads in HD realizes my connection won't support it in HD and when it tries to load a standard version it fails? Just throwing out ideas. Called Apple and Netflix today but they didn't have any solution.
  • PCNOMORE Level 1 Level 1 (0 points)
    There seems to be an issue with logging in if you're using the Remote app to input your ID/PW. If you use the standard Apple TV remote (which takes a painstakingly long time), login should work fine. It worked for me.
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