Netflix Audio/Video Out of Sync

I am having the same issue with Netflix. If I stream anything in the Stargate universe series, it's out of sync. If I stream it on my TiVo, Wii, or PS3 it's fine. I am using a wired ethernet connection straight to an Apple Airport Extreme router. I have restored the Apple TV to new and stared over but that didn't help. I tried a different HDMI cable too, that didn't help either. I even tried unplugging it over night but it's still doing it. This is clearly an Apple TV issue.

I'm having the same issue as well. It will work fine for a while and then all of a sudden the audio will be completely off with the video. The way I fix is is to "rewind" the video slightly and that seems to get it back in sync. Hopefully this is fixed soon with a software update.

Same issue here- kids trying to watch Hannah Montana, sound off by about 1 second.

NOTE: To everyone thinking it is specifically your ATV that is the problem- that may be, but we are experiencing this on the PC! (Win XP) I think this might be an issue on the Netflix end...

Spoke to Netflix.

They said it's a bandwidth issue (she told me I barely had enough)

Suggested a power cycle, first the modem, then the router then the ATV

It seemed to resolve issue

Same issue... this is not a Netflix issue as I can watch from any of the several machines at my disposal (mainly my macbook pro) , my PS3, or xbox without an issue. I have a 25 meg pip coming into my place I know its not a bandwidth issue... ATV is the only piece that is continually out of sync with audio and video.

Apple answer please?

I have had this problem too. PS3 streams immediately with high quality, as does the iPad, and the Netflix app in my TV. On my Apple TV the audio is always falling out of sync with the video. It is very very annoying. I can usually correct it by backing up the video a little, but not always. Since this is one of the main uses I have for AppleTV, I am starting to feel like I wasted my money 😟

I keep waiting for a fix, but it has been a _long_ time. Apple????

just power down the apple tv by holding the center button on the remote, then power back on by pressing any button on the remote.

Find your movie or tv show that was out of sync and press play. Choose resum or start from beginning.

violah - your audio is sync again!

Note: on Apple TV when pausing a netflix movie, rewinding, and/or fast forwarding - you may experience sync issue again ... Unfortunately, it's a coin toss.....

BEST SOLUTION: consider jail breaking your apple tv and enjoy xbmc.

My audio will sometimes randomly jump 4-5 seconds out of sync with the video. but every time it happens, it can be fixed just by exiting and resuming, or buy fast forwarding or rewinding for just a few seconds. it seems to sync it back up

Happens to me almost every time. Getting old. And now, I can't play some titles. The apple tv says Netflix service is unavailble. Please try again later. But it works fine from my Mac. What's up with the netflix app on ATV?

Just to add.

Out of sync Netflix with appletv2. Roku plugged into same hdmi port, no audio sync problems.

As a reference you can use Statgate Universe. Season1 Episode 6.

Episode 1-5 played on my apple tv fine. But once at 6 out of sync audio.

so the difference is how the file is read by the player. Or At the studio encoded.

pete@mac wrote:

As a reference you can use Statgate Universe. Season1 Episode 6.

Episode 1-5 played on my apple tv fine. But once at 6 out of sync audio.

I see the same problem with the audio being out of sync, so it is definitely a problem with the episode. This should be reported to Netflix.

Nope, didnt help!

I have the same problem. I found a couple of things out today.

1. This problem does not seem to be happening on TVs that are 720p. I know this, because I have a 720p tv in my bedroom and all the shows and movies work great. Most of the time. I have had issues with MadMen a couple of times, but only on one episode in the 4th season.

2. It seems to be only the HD shows and movies that are affected, but not all of them.

I tried Michael Allbitton's suggestions and I watched SGU successfully, however, when I tried to watch Walking Dead series, I failed miserably.

I also tried to watch How The Universe Works and Steven Hawking's Universe. When I tried the latter two, at first, I had no sound. I power cycled my tv and lo and behold, I had sound. I did try it on WD and Caprica and some HD movies as well and it was not successful.

I have tried new HDMI cables and had my ATV replaced yesterday, to determine where the problem lies. It's NETFLIX. Though I doubt they will ever admit, that it's their issue, I firmly believe this is the case. THey need to at least address that it "could" be an issue and try to troubleshoot the problem, rather than just pawn it off on Apple and say there's no way it could be them.

I hope they fix it soon or another company finds a solution. I would gladly switch to a service that works, than deal with this for the next however many years to come.

If I discover a solution, I will gladly post it here in the future.