You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Rosetta Stone/Internal Mic not working

I have recently installed Rosetta Stone Version 3 (language software) on my Macbook Pro. I am having issues using the internal microphone with the software.

When I setup the microphone within the software and then do the test (say 1,2,3,4,5 into the microphone as a test), the program tells me everything is working fine. However, during the lessons, when speech recognition is necessary, the microphone doesn't work.

Firstly, the speaker will say a work, then when it's my turn, it's as if the microphone is not being recognized and is quickly turning on and off as if it's trying to hear something. Secondly, every time the microphone is enabled and disabled, it turns up the microphone input volume (System Preferences > Sound > Input > sliding bar with low to high) one tick until it's at the top of the bar; thus rendering the microphone useless due to an overload of ambient noise.

Any suggestions or tips? I know Mac users must have this working. However, all the info I can find is a bunch of frustrated Mac people and a lot of finger pointing between Apple and Rosetta Stone.

HELP!

MacBook Pro, Mac OS X (10.6.4)

Posted on Sep 30, 2010 3:46 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2010 5:50 AM

I was having all sorts of problems with stuttering input. Like when I set up the mic it wouldn't let me get to 5, it would say the mic was set up before I even got to 3 and when trying to practice the sound was stuttering horribly.

Then I had an idea. It seems counter intuitive but what I did to fix it was change my audio input device in System Preferences (under sound) to Line In, in other words not the internal built-in microphone. Then in Rosetta I did pick the built-in microphone as my input. I think what was happening for was the OS and Rosetta were both trying to use the mic and that was the source of my problems.

Anyway if you have the same symptoms as me try turning off the mic in the System Preferences app and see if that works. It worked great for me.
76 replies

Jan 21, 2012 11:02 AM in response to cadmusyuan

I tried everything before updating to 3.4.5. Nothing worked. It wouldn't see any microphones. I upgraded to 3.4.5 and my built-in on my MBP works fine.


To get it to work with my Mac mini, I attached a webcam. Again, before the upgrade, nothing. Afterwards, everything worked fine.


Quick update. Thanks for all the help. The Apple forum is the best.

Feb 20, 2012 6:30 PM in response to Pickle Pumpers

Pickle Pumpers' solution worked for us, but we had to do it a little differently. My wife's MacBook would not show a "Line In" unless a microphone was attached. So she had to attach a USB mic, set that mic as the OS X default input, set the external mic to mute (using a hardware mute button on the device itself), and then restart Rosetta Stone (because it freaked out and showed no mics at all), and then she was able to select the built-in mic from within Rosetta. After that it worked perfectly.


Her problem was that Rosetta was stuttering very badly on the recording of her spoken words. For example, if she said "hola", the program would record her as saying something like "ola-la-la" (with static thrown in) and would buzz her as saying it incorrectly every single time.


With the above fix, it seems to work perfectly. We just hope it sticks.

Jul 26, 2012 5:50 PM in response to RocknRolla1950

Staer, thank you so much! After 30 minutes of frustration trying everyone else's solution, it turned out my problem was the same as yours.


I am running RS 4.4.15 and OSX 10.7.4 - RS was not recognizing my internal mic, even though System Pref showed it was working fine. I have myself and another user account on my computer, and both were logged in. I logged the other one out, and now RS recognizes my interal mic again. The odd thing about this is, the other user does not have an RS account, and was not running RS while the problem occured.


I am just so glad I found a solution in under an hour! Thanks!

Dec 11, 2012 6:28 PM in response to Alex Khesin

Alex: Thanks for your tip. What had happened to me was that I had started upgrading RS under my admin account and was trying to run it as my unprivileged account and the daemon had started as admin. I quit the updater, logged out of admin, and when I relaunched RS in my unprivileged account, it worked. Thanks.


(FWIW, I was trying to use the RS-supplied USB headset. However, the cause of the issue was the same rosettastonedaemon)


Message was edited by: Michael Paci Reason: Spelling

Dec 16, 2012 12:04 AM in response to RocknRolla1950

Just want to add that if anyone is having troubles with playback sounding garbled when listening to speech recognition to try another web browser. I have the latest Totale as of Dec 2012 and when using Chrome my speech input sounded garbled with a robotic echo. When I switched using totale with Firefox or Safari everything sounded much better. Remember when in the recording session to also right click in the main page area and adjust and click "settings" to adjust the mic for input if neccessary. Under Adobe Flash Player Settings I have the mic input at a little over 50% with "reduce echo" checked. Under "System Preferences" for my macbook I have the mic input at about 75% when I use my apple earbuds with mic. When I use the built in mic I set the mic input to 100%

Jan 13, 2013 2:09 AM in response to RocknRolla1950

I am using Rosetta Stone 3.4.5 - (23970) on my Mac Pro 10.7.5. My issue is I am unable to get past the mic setup. The very first time I ran it to set up my Logitech H540 headset, the setup proceded normally until I tried to use RS. Then it did not work. Now when I come back to try to run RS, I am directed to mic setup and it freezes on the Audio Set up screen. The USB mic is selectable but when it moves to the screen to do the count nothing happens and I am forced to quit the program to get out of that screen.

I have tried the various fixes mentined here but to no avail. I have been on live chat with RS twice for a total of about 1 hour, they had me uninstall flash and reinstall it even though Im sure it was updated. All updates have been run in both RS and Apple SWupdates.

I am beign moved to a Tier 2 support call, but they only work Mon-Fri and the last Agent I spoke with didn't let me know that and they never sent me the email he promised. I will live chat with them this Monday January 13,2013.

If you have any other ideas please LMK.


Message was edited by: Matt Wetherell

Rosetta Stone/Internal Mic not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.