Rosetta Stone/Internal Mic not working

Hey guy's, I suffered the same issues, since I recently updated RS to the latest version, all my Mic's are working now, both built in mic, and also my "Earphone & Mic" combo headphones 🙂

Any issues, feel free to reply and ask for more details relating to update.

Good luck

According to RS I have the most current updates. They sent me to their website to a list of "approved" headsets. I purchased a logitech set from the list. It arrived and did not function with the RS either. After numerous calls and chats, they then told me that Logitech usb headsets would not work. I replied they are listed on your approved list, they said they were sorry they would update that. I now own two logitech high end headsets that work for everything but RS and a cheap no-name version to use with RS which seems to be functioning well.

Not very happy with RS customer support to say the least. Over 25 hours spent on this issue with them.

I do like the RS software as it works well for language acquisition.

Something else you may want to try is in your Sound control panel:

Set Output to either:

Internal Speakers, OR Headphones (if you have speakers plugged in)

Set Input to:

Your USB Headset.

In Rosetta Stone you can then set the microphone to your USB Headset.

It seems like Rosetta Stone can't handle outputting to the USB headset and using it as a mic.

This worked for me and my Logitech h390.

Someone suggested this already but it worked like an absolute dream: http://soundflower.en.softonic.com/mac

Simply downloaded, installed and re-opened my Rosetta Stone and BOOM! Built-in Mic finally appeared in the list of microphones!

So happy to be able to get the most from the software again! 🙂 Hope this works for you!

This was a while ago but hopefully you will still get this message --

Your solution sounds so simple and people have sait it works!! But, what do I do if I don't have a "line in" option at all? The only option available for me to select is "Internal Speakers"

Just checking in with the community on this.

I also like RS for language - but their support leaves much to be desired.

I am using RS 4.5.5 on a mid-2011 iMAC with OS/X 10.8.4.

I have no trouble at all using the internal mic and speakers - HOWOVER - I have to be the ONLY user logged in when I use RS.

I just log out the other users, use RS, and then log back in.

Pain, yes. But I like it much better than wearing a headset.

For what it is worth.

Matt,

I now have a similiar problem (exactly the same problem really) with RS after upgrading to Mavericks. Were you ever able to resolve this? I made it to second level support but they couldn't fix it, thought their drivers might need to be upgraded but did not think it was going to happen.

Their workaround was to boot off my old mountain lion partition, and run the old system.

Steve

Hello,

I am curious if anyone has been able to get RS to recognize a microphone on an iPad. I just purchased and downloaded RS to my iPad and have not been able to get any mic recognized on this device

Please let me know if anyone has had similar issues with this or has resolved the mystery

Thanks

I tested my solution - loging out all users except myself - on MAVERICKS (10.9.1) and it still works just fine for me. As long as I am the only one logged on, the internal mic and speakes work just fine in RS. Cheers. Steve

I was having the same problem. I have used Rosetta Stone in the past on a different laptop without a headset; so I knew it could be done with my new one. The Rosetta Stone Online Classroom program would recognize that I had a microphone but would not set it up. The internal mic worked fine in sound recorder and with other programs. It turned out that the problem was with the web browser itself. If you are using Google Chrome you may need to change your privacy settings. Go to settings --> Advanced Settings --> Privacy --> Media. Scroll down in this menu to find your default settings for camera and microphone. Change them to ask when requested. Relaunch Rosetta Stone. Try to set up your microphone in Rosetta Stone again. When you do; you will be prompted to allow access. Allow. After this, I was able to set up my microphone and utilize it in the lessons.🙂 I hope this helps.

P.S. If your microphone does not show up in the list of devices; you will need to change its name to include the word microphone if it does not already.

I have had the same issue. Hours talking to Rosetta Techs and we always seem to fix it temporarily. I have done everything listed in all the former replies. Here is what worked for me every time.

Log out other users on you computer.

If I start up the iMac and log in my wife (which I traditionally do), the sound will not take input from headset or internal speakers. With her logged in, does not work, log her out and I am up again. Do not know why, don't care, but it absolutely works.

Hope this helps

I don't know if this will help anyone besides me, but I've noticed that if another user has logged in before the user who wants to use Rosetta Stone, microphone setup doesn't work for me. (I use the MacBook's microphone.) Logging out the other user and restarting Rosetta Stone gets the microphone to work for me.

I had an issue with a school/web-based Rosetta Stone not showing any options at all for microphones, whether internal or external. I tried deselecting "use ambient noise reduction" and selecting Line Input in the Settings of my Mac, but that didn't help either. Then I found a solution that worked perfectly:

(I was only allowed to do this once, and did not take screenshots or write anything down, so I apologize for how vague the following may sound). When I was on the Rosetta Stone menu, I tried Right Clicking on the empty option menu, and selected "Settings..." from the popup. It brought up a little box with tabs at the bottom. I went to the second (or third, I can't remember) tab, and selected "(something) microphone." A popup appeared asking me to allow Rosetta Stone to access my internal mic and speakers. I selected "yes," and suddenly the options appeared on the list in Rosetta Stone. I selected "Internal Microphone," and tested, and it worked.

I hope this might help someone else who has the same problem. I'm sorry it sounds vague, but I can't seem to repeat the process. It was on a whim. Try right clicking the empty box if no selection appears, and then playing with the settings a little. It worked for me.

I found an easy solution for the online version. I clicked on the blank screen where it said to choose my mic (which looked blank) and an Adobe box popped up. I checked the box that said let Adobe use the microphone. Then I got a pop up from Rosetta asking permission to use the mic and camera. I clicked yes and then all of the possible mics came up in the window. It found the internal mic as well as the USB mic. I'm guessing that somewhere way back I worried about Adobe looking into my room and said it can never use my mic and/or camera. I'm using OS x Yosemite on an old IMAC.

Hope this helps someone else since I didn't have to use any apps, etc..

Know exactly what you mean about Rosetta Stone and headsets. I have spent two frustrating days trying to get the online activities to work with a Logitech headset. Seemed to be solved on first day only for everything to go wrong again. On the second occasion the technical support person said that it would work with any headsets except Logitech! I'm now back on my internal microphone which seems to work for the online recording of voice exercises but the proof of the pudding will be if tomorrow's online tutoring session will work.