Previous 1 2 3 4 5 6 Next 75 Replies Latest reply: Oct 6, 2015 7:34 PM by shrumohana Go to original post
  • STEVE.SALTWICK Level 1 Level 1

    Just checking in with the community on this.


    I also like RS for language - but their support leaves much to be desired.


    I am using RS 4.5.5 on a mid-2011 iMAC with OS/X 10.8.4.


    I have no trouble at all using the internal mic and speakers - HOWOVER - I have to be the ONLY user logged in when I use RS.


    I just log out the other users, use RS, and then log back in.


    Pain, yes. But I like it much better than wearing a headset.


    For what it is worth.

  • Steve Morris Level 1 Level 1



       I now have a similiar problem (exactly the same problem really) with RS after upgrading to Mavericks.  Were you ever able to resolve this?  I made it to second level support but they couldn't fix it, thought their drivers might need to be upgraded but did not think it was going to happen. 


       Their workaround was to boot off my old mountain lion partition, and run the old system.



  • Pstric Level 1 Level 1



    I am curious if anyone has been able to get RS to recognize a microphone on an iPad. I just purchased and downloaded RS to my iPad and have not been able to  get any mic recognized on this device


    Please let me know if anyone has had similar issues with this or has resolved the mystery



  • Kevinlr Level 1 Level 1


    This worked fine for me also - many thanks. However, when I came back to the computer the following day, I once again could not get the microphoe to work. Any help appreciated.


  • Kevinlr Level 1 Level 1

    The fix by questionmarq worked for me but when I returned to the system the next day it was back to not recognising the microphone - frustrating.

  • STEVE.SALTWICK Level 1 Level 1

    I tested my solution - loging out all users except myself - on MAVERICKS (10.9.1) and it still works just fine for me. As long as I am the only one logged on, the internal mic and speakes work just fine in RS. Cheers. Steve

  • karstonian Level 1 Level 1

    Multiple users logged into the computer was causing the problem.  Logged them off and now the microphone works in RS.  Finally!!!!!  Thank you.

  • Sick_of_problems Level 1 Level 1

    I was having the same problem. I have used Rosetta Stone in the past on a different laptop without a headset; so I knew it could be done with my new one. The Rosetta Stone Online Classroom program would recognize that I had a microphone but would not set it up. The internal mic worked fine in sound recorder and with other programs.  It turned out that the problem was with the web browser itself. If you are using Google Chrome you may need to change your privacy settings. Go to settings --> Advanced Settings --> Privacy --> Media. Scroll down in this menu to find your default settings for camera and microphone. Change them to ask when requested. Relaunch Rosetta Stone. Try to set up your microphone in Rosetta Stone again. When you do; you will be prompted to allow access. Allow. After this, I was able to set up my microphone and utilize it in the lessons. I hope this helps.


    P.S. If your microphone does not show up in the list of devices; you will need to change its name to include the word microphone if it does not already.

  • jdowpe Level 1 Level 1

    I have had the same issue. Hours talking to Rosetta Techs and we always seem to fix it temporarily. I have done everything listed in all the former replies. Here is what worked for me every time.


    Log out other users on you computer.


    If I start up the iMac and log in my wife (which I traditionally do), the sound will not take input from headset or internal speakers. With her logged in, does not work, log her out and I am up again. Do not know why, don't care, but it absolutely works.


    Hope this helps

  • Paratrp27 Level 1 Level 1

    Fixed the problem for me, with others logged out I can use either the internal or headphone mic on my iMac. Thanks!!

  • ac1714 Level 1 Level 1

    This worked for me with Rosetta Stone on Yosemite  - thanks a bunch.

  • Jack Perry Level 1 Level 1

    I don't know if this will help anyone besides me, but I've noticed that if another user has logged in before the user who wants to use Rosetta Stone, microphone setup doesn't work for me. (I use the MacBook's microphone.) Logging out the other user and restarting Rosetta Stone gets the microphone to work for me.

  • Soleil Level 1 Level 1

    Thank you so much, your comment solved my problem!

  • SheckyCFA Level 1 Level 1

    I had an issue with a school/web-based Rosetta Stone not showing any options at all for microphones, whether internal or external.  I tried deselecting "use ambient noise reduction" and selecting Line Input in the Settings of my Mac, but that didn't help either.  Then I found a solution that worked perfectly:


    (I was only allowed to do this once, and did not take screenshots or write anything down, so I apologize for how vague the following may sound).  When I was on the Rosetta Stone menu, I tried Right Clicking on the empty option menu, and selected "Settings..." from the popup.  It brought up a little box with tabs at the bottom.  I went to the second (or third, I can't remember) tab, and selected "(something) microphone."  A popup appeared asking me to allow Rosetta Stone to access my internal mic and speakers.  I selected "yes," and suddenly the options appeared on the list in Rosetta Stone.  I selected "Internal Microphone," and tested, and it worked. 


    I hope this might help someone else who has the same problem.  I'm sorry it sounds vague, but I can't seem to repeat the process.  It was on a whim.  Try right clicking the empty box if no selection appears, and then playing with the settings a little.  It worked for me.

  • glivesey Level 1 Level 1

    This totally worked for me! Thanks!