Minor Video Stutter

Just connected the new ATV(2), and watched a few free TV shows...I'm noticing some slight playback stutter (video only) - seems more like an encoding issue than streaming - wired connection, and had no pauses or audio stutters.

It presents sort of like dropped or missing video frames...Curious if any others are noticing this. I'm watching on a projection system (missing the 1080!) so perhaps this issue is exaggerated for me, but it's clearly there...

iMac i7, Mac OS X (10.6.4), 8 gb RAM

Posted on Oct 1, 2010 5:35 AM

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308 replies

Oct 16, 2010 6:44 PM in response to Greg Bastug1

I think I may have resolved this issue although what I found doesn't make a lot of sense. I was having a problem with dropped frames, but this seems to have gone away when I disabled the "send Apple data" option within options. The problem was at it's worst when I was streaming video from my PC, but I'm streaming right now and it's working perfectly fine.

Can anyone else here confirm that turning off this feature fixed their dropped frames?

Oct 18, 2010 6:45 AM in response to Patchr

I too am experiencing this problem with my Apple TV 2nd Gen, both with content from the Apple store and downloaded content.

I have tried both wirelessly and wired from my MacBook Pro to my router, and from my router to my Apple TV. I have tried resetting it, restoring it, stopped it sending Apple information, streaming different quality video, all with no success.

I am streaming to a Samsung LE40A557 1080 LCD, and the only thing that made it slightly better, but still didn't completely resolve the problem, was changing an Entertainment setting in the TV to Game.

I am going to complete the feedback form to Apple and hope that this is a firmware issue and that they bring a fix in for it.

http://www.apple.com/feedback/appletv.html

Help Apple, please!

Oct 19, 2010 4:18 AM in response to Patchr

Can I suggest that anyone experiencing this issue phone Apple Support? I have done so already, and according to the support rep the engineering team are looking into it. I have directed them to this thread for information.

You'll need to speak with second tier support, who will pass the issue on to engineering. The more people report it, the more likely a fix will appear.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Minor Video Stutter

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