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HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Oct 2, 2010 4:57 AM

Reply
966 replies

Oct 12, 2010 12:28 PM in response to Arcade99

Greetings from Belgium!

I'm having the exact same problem with my brand new UK Apple TV 2nd generation hooked up to a Sony KDL-37P3600. From what I know it clearly is a handshake problem between the 2 devices!
I've had the 1st Apple TV since it came out and never had a single problem 😟

I'm using both Ethernet and Optical Audio if it helps to diagnose...
Here is a picture of what it looks like: http://www.flickr.com/photos/kwintin/5076247616/

Please provide all of us with a new firmware soon 😀

Oct 12, 2010 3:37 PM in response to Kwintin

So it's clearly not just Germany, not just Philips, it happens with or without optical Audio, no one has cured the problem by swapping a lead, and no one has seen this effect from any other source but Apple TV rev 2.

Clearly in your camp Apple, the evidence seems conclusive.

It would be really nice to get an acknowledgement that there is a problem, and that you are working on it.

Oct 13, 2010 6:21 PM in response to Arcade99

Not a german problem. happening everywhere, just germany got ATV2 first.

this is STUPID! and no one at Apple support knows anything. all my devices are HDCP compatible and my ATV1 worked fine! this is issue with ATV2.

i also checked software update on the ATV2 and it says that i have the latest version. also for some reason the pictures that connect via Home Sharing from my iPhoto on the Mac really suck!

let's just admit it, ATV2 is a lousy implementation. I am going back to my ATV1

If everyone simply returns their ATV2, maybe Apple will get it fixed

Oct 14, 2010 4:31 AM in response to milovaig

This is interesting. I have two Apple TV's both connected to Sony Bravias. All equipment is brand new.

One is connected to a 40EX403 and has had no problems at all.

The other is connected to a 22EX302 and does have this problem.

I have changed the HDMI cable and done a reset, which I'm not expecting to help, based on comments here. I'm just testing it now though.

Assuming the problem is still there, I will switch units and see where the problem ends up. I have a small irrational fear that doing this will somehow make them both suffer from it, but I think it needs testing to try to narrow down the cause. I'll report back later.

HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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