I had my nano for 2 weeks, took UNBELIEVABLE care of it. I'm 14. I say SEND THE NANO BACK!!!! If your daughter is under 13, DO NOT buy her an Ipod. She may think they're cool and fun, but if she doesn't listen to music a lot, constantly buys CDs, listens to music nonstop, then do not but her an Ipod. They are expensive and for music lovers. I recently bought the Nano and gave my younger brother my Ipod Mini. He lost it within a week and he's 13. My Nano broke, my Mini is lost, and I'm not sending in the Nano to get a new one back. It's a waste of time, money, and effort. My friend who is 21 went through 3 nano's in 2 months. She had a hard protector and they broke from the screen cracking every time. I suggest not buying your daughter an Ipod until she is absolutely sure she wants one. Until then, return the Nano and get your money back. They break and are a piece of junk.