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Level 1

4 points

BT Home Hub, Wi-Fi stops working after using it with the Apple TV 2.

Just got my Apple TV 2 and connected it to my BT Home Hub. After playing a couple of songs from my iTunes Collection on my Mac, the home hub's Wi-Fi connection goes down and I have to power cycle the home hub to get it back.

Black BT Home Hub 2.

iMac 2.8GHz, Mac OS X (10.6.1)

Posted on Oct 6, 2010 1:40 PM

21 replies

Jan 16, 2011 2:22 PM in response to tommiddleditch

I am having EXACTLY the same issue and it makes sense what you said about the 4 wireless connections because in out flat we have 5 devices and it seems to disconnect all the time with the AppleTv. Could buy an airport express and maybe turn off the wifi on the router but as you asked tommie, will this fix the issue?

Feb 22, 2011 3:00 PM in response to jimflint80

Have exactly the same problem. Connection on BT HH2 keeps dropping whenever a large amount of data/random of god happens. Will be digging out my old Cisco router and binning the home hub.

Piece of junk.

mwardy

Level 1

14 points

Feb 25, 2011 12:48 AM in response to James1986

Hi,
Im yet another unhappy BT HH2 user that is unhappy, Mine used to do exactly the same thing.
I've now got my apple TV and iMac connected by ethernet cables and so far its been more reliable but it defeats the object of having a wifi network slightly.
I wish I had never opted for BT but hindsight is a wonderful thing .
Mark

Jan 6, 2012 7:35 AM in response to netjocky_uk

100% ip address conflict (somehow?) Get all devices online without iTunes Running. Then go to homehub settings and choose always use this ip for each device. Prob sorted. yay!!

djedefre

Level 1

5 points

Feb 1, 2012 3:14 PM in response to keithfrommilton keynes

sorry to further muddy the waters - but it's fixed for me...

I set up the port forwarding as suggested and failed repeatedly until I left out the UDP port for Bonjour.

I was then able to link the port forwarding rule to the apple TV - but it still crashed the HomeHub temporarily after 5-10 minutes.

Eventually I turned wireless encryption off from WPA+WPA2 and everything worked.

I re-enabled WPA only and have had no trouble since...

Conclusion - owing to a firmware bug the HH2 cannot handle forwarding of the required UDP port while using WPA+WPA2.

HTH 🙂

djedefre

Level 1

5 points

Feb 16, 2012 2:44 PM in response to netjocky_uk

OK,

I ditched the HomeHub in favour of a Netgear DGN2200 with port forwarding as follows:

You need to forward ports to the internal ip address of your apple tv as follows:

TCP 123

TCP 3689

UDP 5353

TCP 80

TCP 4343

TCP 53

problem solved!

🙂

BT Home Hub, Wi-Fi stops working after using it with the Apple TV 2.