iPad Mail Troubles - Saved Drafts Disappear, Sent Mail Doesn't Show

I'm having several iPad Mail problems, but they don't happen all the time...
I have finished emails that I want to save as a Draft, I hit Cancel, then Save, and the email appears for a moment in the Drafts folder, then disappears. I can't find it anywhere. And the messages were not in the Trash or Deleted Messages folders nor in any MobileMe folders... just gone. Very frustrating, especially with one very long work-in-progress email.
I have sent several emails from iPad Mail, hear the "swoosh" sound, and there is no trace of them in the Sent or Sent Messages folder and no BCC copy comes through, nor do they appear in MobileMe, but I have confirmed with intended recipients and they did receive the emails. This is not good.
Even more frustrating is the fact these problems only occur sometimes, not all the time. And I can't find anything consistent or make the problems repeat by doing something specific.
Right now I've had to stop using the iPad for any important emails. Any clues on these issues?

MacBook Pro, iPhone4, iPad, TiBook G4, PB 250, Mac OS X (10.6.4)

Posted on Oct 8, 2010 10:09 PM

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61 replies

Sep 15, 2014 9:37 PM in response to RooneyR

Saved a draft on Comcast IMAP account on my iMac. I opened and edited it on my iPad then hit Cancel, Save Draft. Moved on to other emails then planned to go back to my saved draft and it was gone. Not on server anymore, not on any devices, just gone. Tried all the fixes here and none worked. I just found a fix on this link: http://www.imore.com/how-quickly-access-draft-emails-iphone-and-ipad


Holding down on the New Message button in upper right corner pulls up a window with all drafts from all accounts. Was able to open up my missing draft! Trying to send it (to myself) was quirky. As others here have noted, it just disappears, not in Sent folder, not in my Inbox either. But from that New Message button trick, I was able to Open, Select All, Copy and begin again in a new email. When I saved it as a draft from iPads email, it worked fine.

Oct 11, 2010 5:15 PM in response to RooneyR

A follow-up to my earlier post: I thought i'd give this all a try again to make sure this was really happening. Yep. A draft saved completely disappeared. Had copied the email, so redid it, hit send, heard the send "swoosh", and, again, not a trace of the email. Nothing in Sent, no bcc received. The only conclusion one can draw is: Don't used iPad Mail for anything important... because you'll never know what's really happened without contacting the recipients and sheepishly asking "Uh, did you get the thank you note I sent?" Not good.

Nov 6, 2010 7:20 AM in response to RooneyR

I could be way off on this, but here goes.

The mail app on the iPad or iPhone are not really mail apps, they are windows to your mail applications elsewhere. Where the applications really run depends on how you configured your accounts when you first set up your mail. Google, AOL, Exchange, MobileMe, etc. Remember you are syncing with the mail account, not running an independent client.

It is a little more complicated if you have multiple accounts. I recommend consolidating mail accounts to the degree you can at the server layer instead of the iPad layer. For example, I have several email accounts, one is pretty public and it is the one I use when I suspect using it will attract lots of spam. One is very private, for my family and close friends. One I use to only send stuff to my iPad. The first uses my own web service with lots of filtering ability. The second two don't need filtering. I then forward the emails I want on my iPad to the special email account For iPad and sync with that.

This approach has some advantages that may work for you or not. I can keep my work email off my iPad (the iPad is for downtime). I can keep spam off as well.

All of the sent email and drafts are synced with a single account, so if I sent it from my iPad I have only one place to go to look for them. This is NOT on the iPad, it is on my "private" mail server. If you have multiple accounts all synched to your iPad, your sent/draft mail may be on any of them. It is usually but not always on your default account. I don't understand why.

Syncing with a single source (or very few sources) is much faster.

Nov 6, 2010 10:00 AM in response to RooneyR

RooneyR wrote:
I hit Cancel, then Save, and the email appears for a moment in the Drafts folder, then disappears. I can't find it anywhere. And the messages were not in the Trash or Deleted Messages folders nor in any MobileMe folders... just gone.


Not on mine it doesn't. The 'saved' email disappears at first then reappears in the draft folder where it should be. From this I dedule the saved message is being put on the MobileMe/IMAP folder and not on the iPad directly, and then is immediately synced back onto the iPad.

Sounds like you have a slightly different issue.

Mar 8, 2011 7:58 PM in response to RooneyR

I have the same drafts problem, as originally presented here by RooneyR, and the subsequent replies do not address it: intermittent disappearance of drafts while saving -- not found in any drafts files, reverts to previous draft there, no multiple email accounts or MobileMe involved -- ditto I've had to stop using the iPad for any important emails, having to use Notepad now for my email.

Mar 30, 2011 6:53 AM in response to RooneyR

The mail program refuses to save drafts to any account on my iPad. This is a fairly new development. I've powered off, reset, deleted and re-added mail accounts. I also restored. It looks like it might be trying to store on the mail server and retrieve again. When it worked in the past it dropped the drafts in into the inbox not the drafts folder. I have MobileMe, Gmail, and private ISP mail server accounts. Very strange.

May 31, 2011 3:48 PM in response to RooneyR

I am having the same problem. I created an email using gmail on my MacBook and saved it in Drafts. Later, I opened it in the mail app on the iPad, modified it, and clicked Send. A message appeared telling me that it cannot be sent and that I should check the outgoing settings, although just before that I successfully sent another email. So I wanted to attempt to send it again, but I couldn't find the email anywhere. I looked in the Drafts, Sent Mail, All Mail, everywhere! It was GONE! And that email was important (of course)!

Jul 30, 2011 6:28 AM in response to RooneyR

I was having the same issue and I think I found the answer by digging into the mail settings.


This would be for IMAP users....


Settings

Mail, Contacts, Calenders

Click on your email address on the top of the settings page

Click on the Account button at the top (should be your email address too)

Advanced Button at the Bottom


Then you can Click on "Drafts Mailbox" "Sent Mailbox" and "Deleted Mailbox" and Specify that the checked mailboxes under these are the correct folders "On the Server" and not "On My iPad"


That way, when you send an email, it uploads itself to the server rather than being saved somewhere in the depths of your ipad.


Hope this helps! I can't believe how deeply this is buried in settings!

Jul 31, 2011 7:24 AM in response to RooneyR

I see the choice of mailboxes when using IMAP like Gmail as described by Aurement. I tested it out with my gmail account and set drafts to be saved on the ipad, and they get now saved to both the ipad and gmail server. I think with POP3 it just gets saved on the ipad.


After some frustation, I finally noticed (dah) if I go to Accounts (listed under Mailboxes, looks like just a repeat of Mailboxes) instead of Mailboxes and I tap on the email address, detailed folder show up, there are the drafts, the notes, the sent items, etc. Why was this so difficult?

Oct 14, 2011 12:05 PM in response to Diligi9

Let's make sure you are looking in the right place. Click on the mail icon and get to where it shows Mailboxes on the left top. Under that there is "Inboxes" like a header and under the inboxes it shows one line for each email account you have set up. Further down there is another header called Accounts. Under accounts it lists the email accounts again.


When you select an email address from the accounts, that is where it shows sent items, drafts and Trash.

Oct 29, 2011 6:46 AM in response to Autrement

THANK YOU Autrement!!!

Your solution just saved me a great deal of future frustration with an easy solution rig at my fingertips! It just took me two seconds and I already tested it!

I was having issues saving ANY draft. It acted like it was saving the draft, showing a progress bar, and then nothing, anywhere, ACK.

Now, problem solved!! :)


Bernie

Mar 20, 2012 8:57 AM in response to brookm

I've had a disappeared draft as well, last night. I had begun composing it on mail.app, on my laptop, and then I made edits on my iPad and chose "Save." It's not in the trash or anywhere else, and I've also looked in mail.app on my laptop and tried my provider's webmail interface.


I've seen other threads where people lost mail in other folders as well. (But who knows if this is the same or a different issue, or a related one.)


So, after trying a variety of fixes (including everything mentioned here), I've deleted the account from my iPad: I don't trust the app enough to give it any access to my account at this point.


I'm running iOS 5.1 on an iPad 3 and using IMAP. I had only one mail account.

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iPad Mail Troubles - Saved Drafts Disappear, Sent Mail Doesn't Show

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