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Level 1

8 points

Can't Activate FaceTime :(

Here's an odd one:

I'm trying to connect to FaceTime for the first time, but am failing miserably.

All I get is this message each and every time:

*FaceTime Activation*
+Could not sign in. Please check your network connection and try again.+

Thing is, my network's fine: I can jump to Safari on my iPod touch and I can browse the web, etc., but when I switch back to FaceTime, I get the same puzzling error message.

I check, double-checked and triple checked my username and password (it's my regular iTunes ID which is in fact my personal email address)

iChat or Skype work fine on my Mac on my network too. Why would FaceTime think there's a network error? My wi-fi network is powered by an AirPort Extreme base station.

I'm stumped.

Does anyone have any ideas?

iPod Touch 4G 32G, iOS 4

Posted on Oct 9, 2010 4:46 AM

42 replies

Nov 10, 2010 12:46 PM in response to Steve Paris

that happened with me at first either keep trying that same email or try a different email

ashama

Level 1

0 points

Nov 28, 2010 10:33 AM in response to Steve Paris

I had this problem, and none of the previous answers worked for me. After testing several different approaches, I finally discovered what the problem was:

* Your password must have at least 1 uppercase letter and 1 numeral in it. *

The reason that new accounts work is because the process Apple set up for creating new accounts requires that you have at least 1 uppercase letter in your password. Older accounts, on the other hand, don't require having an uppercase letter.

Try these steps:

1. Go to: http://appleid.apple.com/
2. Click on *Manage your account* and login.
3. Click on *Password and Security*.
4. Click on *Change Password*.
5. Change your password. *Make sure your password has at least 1 uppercase letter and 1 numeral in it!*
6. Click on the *Save Changes* button.
7. Finally, go back to your iPhone or iPod Touch and try your new password in FaceTime, and voilà!

Please let me know if this works for any of you. I am curious to know if this helps people out.

Good luck!

qmwneb

Level 1

0 points

Dec 2, 2010 11:06 AM in response to ashama

I have tried resetting the DNS, I have a working e-mail which I use to sign in to itunes and works as my Apple ID. The password has an uppercase letter and a number. I typed it correctly and still no facetime.

At wits end. Has anyone had any kind of response from Apple on this?? They seem to be very quiet considering there are so many threads and requests for help.

EZ Jim

Level 7

22,590 points

Dec 2, 2010 1:20 PM in response to qmwneb

qmwneb wrote:
I have tried resetting the DNS, I have a working e-mail which I use to sign in to itunes and works as my Apple ID. The password has an uppercase letter and a number. I typed it correctly and still no facetime.

Welcome to Discussions, qmwneb

With all you have tried, there may be something wrong with your particular iPod. The retailer who sold it to you should be able to help you or perhaps exchange your iPod for one that works.

At wits end. Has anyone had any kind of response from Apple on this?? They seem to be very quiet considering there are so many threads and requests for help.

As explained in  Discussions Help http://discussions.apple.com/help.jspa
Discussions is a * user-to-user support forum*.

However, you're retailer or his Apple Authorized Service Provider may have more information than is available here.

If you would rather, you can send suggestions directly to Apple from:

http://www.apple.com/feedback/ipodtouch.html

You will not get a response, but you can be certain that the responsible

Apple people will see your input for consideration in future products.

For interactive web-based help, try http://expresslane.apple.com/

I have also offered other comments at your other post on this subject:

http://discussions.apple.com/message.jspa?messageID=12693585#12693585

Message was edited by: EZ Jim

Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5)
MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11)
iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

Jan 1, 2011 4:39 AM in response to EZ Jim

i just cant thank you..i was waiting for facetime to come in pakistan...but then u helped me....THANK YOU AND HAPPY NEW YEAR 😀

Jan 21, 2011 5:27 PM in response to ftp795

Thanks steve, for some reason my daughters ipod touch keeps resetting the date to 1970???
I changed the date and time back and it works.

Mar 6, 2011 11:27 AM in response to EZ Jim

I tried everything that was posted here. I'm with the correct date. I just can't get FaceTime to work on this iPod Touch 4G. It is running iOS 4.2, and App Store works fine. Date is also correct.

"FaceTime Activation"

"Couldn't sign in. Please check your network connection and try again."

I really tried everything, I just don't know what to do more. Can you help me please?

Thanks.

EZ Jim

Level 7

22,590 points

Mar 7, 2011 7:46 AM in response to BennyCoiso

BennyCoiso wrote:
I tried everything that was posted here. I'm with the correct date. I just can't get FaceTime to work on this iPod Touch 4G. It is running iOS 4.2, and App Store works fine. Date is also correct.

"FaceTime Activation"

"Couldn't sign in. Please check your network connection and try again."

I really tried everything, I just don't know what to do more. Can you help me please?

Thanks.

http://www.apple.com/support/ipodtouch/contact/

EZ

Jim

Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.6); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.6)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

Kurt Weber

Level 6

13,969 points

Mar 7, 2011 4:27 PM in response to Steve Paris

I used my mobile me sign in and it worked. It would not take my Apple Discussion ID or iTunes ID.

Kurt

Mar 11, 2011 7:06 PM in response to Steve Paris

This worked for me, I was creating account's etc. but changing the DNS did it. I'm on my home Linksys router with WEP on and figured something was wrong. My Ipod touch was connecting to facetime, but my son's wasn't. I think I set my Facetime account on an open network if I'm not mistaken. But hear at home we had a problem so it might be a DNS router issue. But not sure all I know is that it's working.

Oct 7, 2011 5:02 PM in response to Steve Paris

Changing to Google DNS solved the issue on my Mac as well.

scopic

Level 1

12 points

Nov 30, 2011 1:25 AM in response to Steve Paris

This issue also affects Messaging on Ipad2

I fixed it for my Mum with the 8.8.8.8 dns - and it works nicely - BUUUUT

then the appstore stops working

soooooo

my solution -

set the DNS to the default one and 8.8.8.8 as secondary -

i.e 10.1.1.1,8.8.8.8

and it worked -

ikodak

Level 1

0 points

Dec 25, 2011 9:18 PM in response to Steve Paris

OK so after trying everything on this helpful subject, the date advice finally did it AFTER i set it to "set automatically" and then facetime and Imessage started working . Thank you, thank you 🙂

I had also set the dns in WIfi section to 8.8.8.8,8.8.4.4

Dec 27, 2011 3:40 AM in response to Steve Paris

This worked for me too, thanks a million!

Dec 30, 2011 3:51 AM in response to Steve Paris

😁 TKS!!! it Worked

Can't Activate FaceTime :(