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Apple TV 2 has big problems homesharing - fixes? firmware update needed!

After 5 days of having ATV2, (which is lovely when its working) I'm still having problems narrowed down to Homeshare access from ATV2 to my macbook running the latest itunes.

I've just moved house and got a new broadband router and provider the same day as the ATV2, so it has taken a while to make sure it was not the router (BT home Hub 2), the connection, or my macbook itself.

Macbook - (Running Snow Leopard) Internet working fine with router and broadband, (have removed all network settings, removed passwords in keychain and repaired permissions, restarted and re-entered network info - just incase).

Router - works fine all day, with macbook and dell laptop, Have tried restarting a lot just incase

Apple TV 2 - works fine with broadband and router, and I can browse the online selection of videos, youtube etc fine.

Homeshare - When I connect ATV2 using homeshare to my macbooks itunes account, it works for a maximum of 2 minutes then loses connection. And my macbook which still shows full wifi signal can no longer get the internet, and forgets the wifi password and says its wrong when I re-enter it. Only fix is to restart router and delete network settings on macbook and re-enter them.

So is this homeshare technology screwing up, Apple TV 2 screwing up, or my router jumping in after a couple of minutes and saying NO!.

Is anyone else experiencing exactly the same as me?

Its a shame that the only thing I've found left to try (after searching alot of forums) is when turning on 'Homeshare in Itunes' don't press the 'DONE' button. Will give that a try tonight.

MacBook 2008 model, Mac OS X (10.6.4), In the UK,

Posted on Oct 14, 2010 5:18 AM

Reply
283 replies

Apr 22, 2012 4:49 PM in response to The Big Bull

I share your pain. The problem isn't Apple TV it's that arrogant giant Apple that refuses to offer good troubleshooting for the customers. They have millions. Why can't they offer better support without customers having to pay them each time they upgrade your Applel TV and screw up everything. I'm hoping Ruku might be a better company that supports clients without taking all their cash out of their pockets.

Apr 28, 2012 5:14 AM in response to draper3000

I wouldn't dare say that I found a solution but so far it's been three days without dropping out. My wifi network comes from an Airport extreme and it's extended by another AE. Everything was updated to its last version. After many tests changing the configuration of my net, trying to find a solution to the problem with HOME SHARING, I eventually gave up and restored my AE,s. I started the set up from the beginning. But, surprisingly, the process was smoother than I recalled, using the new version of Airport utility. Specially, when setting up the secondary AE. Airport utility did everything automatically. And now it seems to work just fine. Best way to find is stop searching...

May 1, 2012 7:00 AM in response to victor3234

It's time for Apple to take AppleTV seriously and enough of the "hobby" comments. Quite frankly I have way too much money invested in the iTune eco-system for it to be called a "hobby" any longer!


My recent cause of pain and anger - I purchased Game of Thrones Season 1 over the weekend. Trying to watch this has been a lesson in futility! Starts, stops, stuttering, delays, reboots, sign in, sign out, sign in, dropped out, on and on and on. I should have spent the extra $5 and bought the Blu ray version off of Amazon, which is exactly what I'll do the next time I want to download a movie of TV show from iTunes.


Fix it, or give up on it. But enough of this "hobby" horseshi#!!

May 1, 2012 7:17 AM in response to draper3000

We are having the same issues, not network related. As all other equipment on the network is working fine. So far have found that "could not connect to "XXXX's Library" is fixed by shutting down the itunes Library on the computer it is located on or by rebooting the compter, some times requiring rebooting the appletv too. A fix would be nice.

May 16, 2012 6:33 PM in response to draper3000

All, after the latest OS Software update last week and the ATV Firmware update I am pleased to report problem is solved!

The Lion OS update adddressed several issues one being "Improve Internet Sharing of PPP0E connections"

.

Now Apple NEVER acknowledged an issue with Home Sharing and ATV but I suspect very strongly that this is where the issed was. But it is all working now, watched a dozen 45 minute movies and slide shows without a single interruption. And itunes streams fine with home sharing.

May 19, 2012 1:56 AM in response to Jeff Heusser

Performed the ATV update a couple of days ago, had a chance to test it yesterday, and at first I thought all was fixed, but alas no. We got through one whole movie, then 20 mins of another, then it stopped streaming. We got it to restart the movie, but that only lasted 10 minutes, and then it lost connection altogether.


This *****. What's gets me most is the complete absence of communication from Apple on these support forums. Not a single post, it leaves me feeling completely abandoned. They've got my money for this expensive brick, and now they don't care. I got it for one purpose only, to stream from my computer, and it can't do it. Complete waste of money!!!

May 19, 2012 2:10 AM in response to ThoricCLA

As an experiment, can I ask those who have it working to reply with details of their network hardware and setup, and the same of those who can't. Maybe if we all list this info we might find a correlation.


To start us off, my 'failing' network is:

TP-Link TD-W8950ND, all wireless access. Win 7 (very recent install), latest iTunes (fresh install on clean Win 7).

May 21, 2012 8:04 AM in response to draper3000

I downloaded the ATV update and voila - it streams just like it used to stream. Now I have another problem. I iPhone can't find the iTunes library on my media server through the Remote app. This used to be my work around - I would remote app to the iTunes library and then send whatever to the ATV and it would stream flawlessly. Now I can't find the iTunes library. While all this was going on with the ATV, I downloaded iPhone 5.1. That is probably where I lost it. It is getting more and more difficult to tell the difference between the boys from Renton and the boys from Cupertino.


To refresh my configuration from previous posts:

Giga-bit wired ATV

iTunes resides on a Windows 7 Home Premium computer giga-bit wired connection

iPhone interfaces to the wired network through an Airport Extreme

Apple TV 2 has big problems homesharing - fixes? firmware update needed!

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