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Apple TV 2 has big problems homesharing - fixes? firmware update needed!

After 5 days of having ATV2, (which is lovely when its working) I'm still having problems narrowed down to Homeshare access from ATV2 to my macbook running the latest itunes.

I've just moved house and got a new broadband router and provider the same day as the ATV2, so it has taken a while to make sure it was not the router (BT home Hub 2), the connection, or my macbook itself.

Macbook - (Running Snow Leopard) Internet working fine with router and broadband, (have removed all network settings, removed passwords in keychain and repaired permissions, restarted and re-entered network info - just incase).

Router - works fine all day, with macbook and dell laptop, Have tried restarting a lot just incase

Apple TV 2 - works fine with broadband and router, and I can browse the online selection of videos, youtube etc fine.

Homeshare - When I connect ATV2 using homeshare to my macbooks itunes account, it works for a maximum of 2 minutes then loses connection. And my macbook which still shows full wifi signal can no longer get the internet, and forgets the wifi password and says its wrong when I re-enter it. Only fix is to restart router and delete network settings on macbook and re-enter them.

So is this homeshare technology screwing up, Apple TV 2 screwing up, or my router jumping in after a couple of minutes and saying NO!.

Is anyone else experiencing exactly the same as me?

Its a shame that the only thing I've found left to try (after searching alot of forums) is when turning on 'Homeshare in Itunes' don't press the 'DONE' button. Will give that a try tonight.

MacBook 2008 model, Mac OS X (10.6.4), In the UK,

Posted on Oct 14, 2010 5:18 AM

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283 replies

Jun 11, 2012 8:55 AM in response to draper3000

So I have been doing to some more experimenting. Here is what I have done so far:


1) Took a spare Macbook Pro and did a clean install of Lion with iTunes. Disconnects from iPad, iPhones and AppleTVs still occur.


2) Tried both Wired and Wireless. No difference. Still have disconnects.


3) In order to elimate network issues, I borrowed a spare Cisco 3750E switch ($20,000 networking switch. Disconnect problems still occur.


4) Updated Apple TVs to 5.0.2. Still disconnects.


5) Completely turned off IPv6. Still disconnects.


The only variable which I haven't been able to change is iTunes. So I am highly suspect that this is an iTunes bug. It isn't reassuriung based on the amount of traffic that Apple simple doesn't say "acknowledged...working on a fix" Obviosuly Home Sharing is very broken...hopefully Apple isn't becoming like Microsoft with crappy code which never works.

Jun 11, 2012 10:44 AM in response to cipherwar

The thing is, I am still using the same version of iTunes that I was using before that last big ATV update. That version of iTunes worked perfectly fine with my ATVs before that. After the ATV update Homesharing stopped working properly with my ATV. So since I've changed nothing with my iTunes, and the problems started immediately after installing that ATV update, I can only conclude it is a bug in the ATV software.

Jun 11, 2012 11:43 AM in response to draper3000

It could be multiple bugs and the interaction of the ATV with iTunes. Personally I have removed all of the ATVs from the network this morning. Rebooted the iTunes machine everthing works fine initially. Then after about 2-3 hours I can't connect using the iPad or iPhone video app.


Eitherway the common denominator with all of this is the Homesharing feature. That is broken.

Jun 16, 2012 4:40 AM in response to draper3000

It doesn't matter what you do the apllet v 2 is a waste f money

since the last software update i can no onger watch media from itubes that i have viewed over and over agin.

Everytime it come up with the most hideous static, or the audio is out, and the audio get further aout the more you waych.

i went to my local apple store and got a bog stabdard "Hmm not sure" answer


I can watch every media fil on my imac or ipad and iphoe thrugh plex no problem

Jul 3, 2012 9:22 PM in response to draper3000

I had the ATV2 since they launched it, after the big updated, It just doesn't talk to itunes, since it doesn't talk to itunes, the remote app on my iphone and ipad is useless... I've spent days trying workarounds mentioned here, but nothing...


one day out of nothing, about 1 week ago, it worked out of nothing...


I hadn't had a chance to watch it anymore and it was there... today I got the new ATV3 - made the the setup, and couldn't get it to work again, neither my ATV2


This is false advertising, they're selling a thing that doesn't work, one of the main reasons I bought the new ATV3 is to listen to music on my family room on my home theather, and it doesn't work... can we do a class action sue?

Jul 4, 2012 12:27 AM in response to Crustic

I have had 2 apple TV's for 2 years now. Eventually I have managed to solve all the problems. Its easy and just needs an amendment to the instructions.


Simply.


Switch off apple TV module

Turn off computer

Reboot router

Reboot computer

Plug apple TV in


Just lke magic home sharing works.


Ok not the easiest way but if Apple could help (and it appears not) perhaps there could be an easier way.

Jul 4, 2012 5:21 AM in response to cipherwar

I thought in my case it was itunes 10.6.3 but no longer think so. Clearly other shave had the proble longer so there may be more than one issue.


I updated both AppleTVs around the same time, was away on holiday for 10 days and since I came back and updated itunes to 10.6.3 I noticed problems with AppleTV constantly losing connection to itunes after changing to a different AV input and back. I had taken a MAc Mini away with me running 10.6.1. Now that I have added that back to the home network, I see the same loss of connection with that iTunes too, so must assume it's the latest AppleTV update that's caused issues.


AC

Jul 5, 2012 8:30 PM in response to cipherwar

Well......we know the problem was first introduced with that last major update for the Apple TV....the same day iPad 3 was released and the new version of IOS was released.



You can find older versions of iTunes on the Apple website if you dig for them. BUT....as I've said before, I'm still using and older version of iTunes and have the Homesharing issue like everyone else.....so I doubt that will help you any. My older version was working fine with Homesharing until that Apple TV update.

Jul 15, 2012 9:26 AM in response to draper3000

This is not just an apple tv issue. It also drops when using the remote app and itunes. Something is up with home sharing. Restarting HS is not a fix I can live with.

Anyway...my apple tvs are going on craigslist and I am getting a sonos system for playing music. I'm not a big S Jobs fan but at least he listened to his customers. Apple is the new Sony.

Apple TV 2 has big problems homesharing - fixes? firmware update needed!

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