Netflix pausing/buffering issues

Hey all!

I bought my apple tv yesterday, mainly for the purposes of watching netflix, so my parents can have the wii back. Everything works fine, youtube, flicker, itunes and so forth, but then when I would try to watch an episode of tv on netflix, every one to two mins it would pause for 30ish seconds and have the spinning wheel going, like it was buffering.

Has anyone else had these issues? If so, how do you fix it?

Thanks!

Posted on Oct 17, 2010 7:50 AM

Reply
728 replies

Mar 22, 2011 9:39 PM in response to JesseSchulte

Upgraded firmware on ATV tonight, attempt to sign in to Netflix on ATV unsuccessful, attempt to sign in on MBPro unsuccessful. Figured it was a Netflix issue, checked forum and confirmed it was Netflix issue.
Waited and watched forums and notice some people have reported the issue resolved... Just tried signing in to Netflix again on my ATV (using updated firmware) and still get the "unable to sign in" message.

Anyone else? Anyone get it working to have it fail again?

(this thing would be great if only it worked consistently, every time I want to use it I hold my breath...)

Mar 24, 2011 4:23 AM in response to bjurasz

We watch lots of TV shows via Netflix streaming. Most nights we have no problem at all. But then every once in a while, like maybe one day in two weeks it just doesn't work. That tells me it's likely on their end. The internet appears speedy, no connectivity problems. Don't believe it's the ATV.

I wish I had control over the buffer. Maybe it could download the entire show then I could watch it. Sometimes when it stops I back up a bit, play, then it resumes sans problems. I'd be happy to queue up some episodes I plan to watch that night so they can download to a buffer.

Mar 24, 2011 6:35 AM in response to John Denning

I have to say, I'm having the same experience. Some nights, it's fine, some nights, it's really bad. I tend to think that this is due to traffic on the Netflix side. The Apple TV may not buffer properly, and it may be the only Netflix client that doesn't degrade the stream when things slow down. But ultimately it's traffic on the Netflix side that is causing the Apple TV to rebuffer - it's just that the Apple TV isn't recognizing the need for more buffering when it does so.

One other interesting thing to support this claim: I've tried using OpenDNS and my default Verizon FiOS DNS and it seems like OpenDNS stalls much more frequently but for short periods while Verizon stalls for longer but then runs for longer after it rebuffers. I suspect that this is because OpenDNS does a better job finding servers quickly, so the Apple TV doesn't buffer as much because it thinks things are faster than they really are. Verizon FiOS DNS takes longer to find the content stream, so the Apple TV buffers more before playing. This is just a suspicion without too much to back it up.

One other lingering thought: It may be that those of us watching "unpopular" content like episodes of Veronica Mars (ahem) are more likely to experience this than people watching popular movies. Netflix's Content Delivery Network (CDN), Signal3, may be geocaching content based on use. So once the content is watched once in a geographic location, it is cached locally for better delivery. It may just be that the stuff we're watching is not located on a server near us and is therefore subject to more potential bottlenecks. This is probably not the issue but it's something that keeps gnawing at the back of my brain so I thought I'd bring it up. I would assume that all content is cached everywhere, otherwise they should get on that.

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Netflix pausing/buffering issues

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