Netflix pausing/buffering issues

I bought Apple TV3 only to watch Netflix and get the 5.1 Dolby Digital effect.

I already own an iMac 27" and a Macbook pro which I can attach with my Samsung 50" LCD. Sadly Safari does not support 5.1 dolby digital sound. Unlike Microsoft, Apple do not have an app to support Netflix

To my horror I have spent through my nose to buy the Apple TV but it Buffers and Hangs from day 1.

I just feel that Apple is neither delivering the hardware nor the software

Comments like yours are invariably the result of a poor internet connection. It indicates a slow connection, interference of some sort, or other wireless problems. If you check these out, and find the problem, you will also find your Apple TV is your friend. I've had ATV's 1,2, 3, and now 4. They are my principal and always reliable way to enjoy television about 80% of the time..

Hi I have a similar issue sometijmes. Sometimes when a show is playing, i get a message saying something went wrong and i have to exit the programme and start again. It happens a few times then sorts itself out. Not exact same as yours but still an issue.

Netflix or Apple TV *****!!!!!!!!!!!

I bought an Apple TV 4 about two months ago after my Apple TV 2 died.

When I had the Apple TV for a few days I even had to buy a new router because the Apple TV 4 made my router hang constantly. I had to hard reset my router again and again, so I decided to buy a new (Asus RT-AC3200) router.

Now everything is fine.. I thought. The router is working great and the Apple TV 4 doesn't kill the network anymore.

But now I also experience constant pausing/buffering when I use Netflix from within the Apple TV 4. Just to make sure the problem is caused by the Apple TV 4 I switched to my iPad, started Netflix on the iPad and use the Airplay functionality. This way I can watch Netflix on my TV without pausing/buffering.

This is not acceptable. The Apple TV is just not working as it should. Anyone with a solution or something I could try to fix this problem?

The problem isn't the Apple TV or Netflix. I watched a flawless movie on Netflix on my Apple TV last evening, just as I am sure thousands (millions?) of others did as well. You and a few others have isolated reports here. Doesn't this tell you something about your own system? Again and again this forum and others have reported the conclusion that if Apple TV isn't working well, the problem is your internet supply to it.

The Apple TV didn't kill your router. I don't see how that's even possible. Clearly the router you replaced was deficient. Two possibilities seem likely:

1. Your internet provider is having problems; not an unknown problem.

2. Your own home system isn't working right. If your Apple TV isn't hard-wired to the router, and relies on wireless connection, then you have a poor wireless signal to the ATV, or you are getting interference from a neighbor or some other device in your home. If this is working better with Airplay, then it indicates your iPad is located better than the ATV to receive internet signals from your wireless router. Have you tried directly connecting your router to your ATV via ethernet cable? This would help show whether your problem is with your internet provider or your home wireless system. My bet would be that it will confirm your home wireless connection to the ATV is deficient.

I'm convinced that the reason I don't have the problem you report is that my wireless router (Apple Time Capsule) and ATV are located very near to each other. Try locating them nearby, or direct connect using ethernet (as I mentioned above) and I believe you will find Apple TV as constantly enjoyable and reliable as I do for nearly all of my TV viewing. If you get the wireless connection right you will like it too.

Thanks for your answer, jimpal. But I think your answer doesn't help me at all.

Yes, the Apple TV 4 did kill my network. When I had the Apple TV 2, everything worked just fine.

After I replaced it with the Apple TV 4 my network connection was constantly gone. So I disconnected the Apple TV 4 from my network and all was well again. I was using a Linksys router which was a few years old. After reading stories about the bad people having trouble with linksys routers in combination with Apple TV I bought a new router.

There is nothing wrong with my internet connection. Netflix on my iPad and using airplay with my Apple TV is working fine as I already said. My iPad is connected to the 2.4Ghz band and the Apple TV to 5Ghz band so interference on the Apple TV is even less likely. My router is only 3 meters away from my Apple TV, so don't think moving it even closer will help.

Is there someone else who can give an answer that is more helpful?

Devlz303 wrote:

Thanks for your answer, jimpal. But I think your answer doesn't help me at all.

. . . . . .

Is there someone else who can give an answer that is more helpful?

Sorry man, suit yourself. Hope you will find a more helpful answer, as a properly working ATV is a delight.

A thought: Since your ATV and router are so close, if I were you I would connect them directly by ethernet cable, and see how that works. It would absolutely rule out any wireless interference which you may be experiencing. I'll bet it would help solve your problem.