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Netflix pausing/buffering issues

304171 Views 717 Replies Latest reply: Jan 8, 2014 10:44 AM by tommy2103.87 RSS
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RebeccaA Calculating status...
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Oct 17, 2010 7:50 AM
Hey all!

I bought my apple tv yesterday, mainly for the purposes of watching netflix, so my parents can have the wii back. Everything works fine, youtube, flicker, itunes and so forth, but then when I would try to watch an episode of tv on netflix, every one to two mins it would pause for 30ish seconds and have the spinning wheel going, like it was buffering.

Has anyone else had these issues? If so, how do you fix it?

Thanks!
  • Steve Kennedy2 Calculating status...
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    Oct 17, 2010 2:25 PM (in response to RebeccaA)
    Same problem here. Netflix streaming is pretty much unusable.
    I read an online post claiming that Netflix "throttles back" their feed
    to 50 or 60 kbits/sec during times of high demand.
  • mykl00713 Calculating status...
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    Oct 18, 2010 9:14 AM (in response to Steve Kennedy2)
    same problem with my new apple TV2. also have a wii and never had this problem on there. Maybe netflix is streaming in HD to the TV so it takes a higher bandwith? if this is the case there should be a 480p option in the apple TV settings/netflix settings.
  • nateandtessa Calculating status...
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    Oct 20, 2010 5:42 PM (in response to RebeccaA)
    I have the same issues. It is almost unusable from the Netflix perspective, which is very frustrating as it's the main reason I bought the Apple TV. It may have a better interface, but at least my other devices play it without the constant pause, delay, and refresh.
    MacBook, 2.4GHz, Mac OS X (10.5.5)
  • marshvegas Calculating status...
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    Oct 20, 2010 7:18 PM (in response to RebeccaA)
    Same issue here. I've got a Sony BR player that streams Neflix without issue - but my snazzy ATV has frequent pauses - making things unwatchable. Hopefully this will get addressed soon.
    macbook, Mac OS X (10.6.4)
  • Manu Chadha Calculating status...
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    Oct 23, 2010 8:32 PM (in response to RebeccaA)
    Definitely a problem. Netflix on the PS3 has no issues so it has to be the new atv. Quality on ps3 is also higher, quite visibly.

    Also had the atv freeze up during my first slideshow.. Music continued, photo stayed frozen and any input on the remote would do nothing although the click sound could be heard. Had to yank out the power and hard restart.

    Third problem, movie trailers take over 2 minutes to start. Have a 3mb connection with about 2.3 actual. No problems watching netflix on the ps3 so trailers should be fine?
    Atv, iOS 4
  • tgibbs Level 1 Level 1 (70 points)
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    Oct 25, 2010 1:26 PM (in response to RebeccaA)
    I've been watching a lot of Netflix on Apple TV lately. Overall, pause/rebuffering issues seem less frequent than with my other Netflix clients, and most shows play all the way through flawlessly, but I have had occasional issues. Once, sound went out after a scene change while video continued, and took a few seconds for sound to resume. Another time, I had sound go out, but when I rewound a few seconds it was fine. I've also had one scene freeze that required me to exit the show and then restart it.
    Cube, Mac Pro, MacBook Pro, Mac Mini, Mac OS X (10.5.7)
  • vazandrew Level 6 Level 6 (12,915 points)
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    Oct 25, 2010 7:02 PM (in response to RebeccaA)
    I've only watched a few shows and they were both in the evening, I haven't had any issues yet. My experience with ATV is flawless so far.
    iMac 2.8GHz 2GB RAM ATI Radeon HD 2600 Pro, Mac OS X (10.5.8), iBook G4 1.07GHz 512MB RAM Mac OS X (10.4.11)
  • John Emerson Calculating status...
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    Nov 14, 2010 3:28 PM (in response to RebeccaA)
    Another issue with Netflix on ATV that I hadn't seen til last night. I tried to watch two different movies and gave up on both after the ATV refused to play either. By that I mean that the movies both started, played a few seconds and then quit putting me back on the movie's home screen (where you select Play to watch the movie). This was very frustrating, especially since in one case I had watched successfully the first 18 minutes of one of the movies, then paused it, only to then get this behavior.
    iMac 1.25 GHz G4, Mac OS X (10.5.2), Mac Mini; iPhone
  • bamabetz Level 1 Level 1 (0 points)
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    Nov 14, 2010 6:28 PM (in response to RebeccaA)
    Have the same problem here but only about once or twice on each movie and only for a few seconds. Equipment is AirPort Extreme 802.11n with a average download speed of 20 mbps on my MBP from speedtest.net. Full signal on ATV and network test shows that everything is working as it should. I hate to say it but I think the ATV needs to be a little faster. Networking latency on ATV with Netflix, iTunes and picture sharing is unacceptable in my opinion.
    MacBook Pro 15.4, Mac OS X (10.6.5), 1 TB and 8 GB 2.53GHz
  • bamabetz Level 1 Level 1 (0 points)
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    Nov 14, 2010 7:01 PM (in response to bamabetz)
    Also Netflix will continue playing video and no audio.....
    MacBook Pro 15.4, Mac OS X (10.6.5), 1 TB and 8 GB 2.53GHz
  • zengard Calculating status...
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    Nov 14, 2010 7:47 PM (in response to RebeccaA)
    I just bought a new Apple TV to stream Netflix and am having all of the problems below at times. I also have a Roku and am not having these issues on it.
    iMac and MacBook, Mac OS X (10.5.3), Time Capsule network
  • Steffenu Calculating status...
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    Nov 15, 2010 7:09 AM (in response to RebeccaA)
    Same problem here, but wait.... there is more... Not only do I have the buffering/pausing problem, the quality of the shows/movies is in some cases terrible. I am getting a lot of pixilation and slow move camera shots seem to be wobbly and stutter slightly. Considering that Netflix is only streaming up to 720p without full surround, that's pretty lame. I have had several discussions with Netflix, they blame anyone but themselves. I have no problem with full HD 1080p Apple movies. I even have re-wired the house to have Ethernet connection instead of Wireless N. I also had the cable folks test my connection and I have constant stream of about 10-15 MB.

    So far Netflix is pretty much useless.
    iPhone 4, Apple TV 2G, iOS 4
  • barnesm72@gmail.com Calculating status...
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    Nov 15, 2010 7:42 AM (in response to RebeccaA)
    I just started using my Apple TV which I got as a birthday present, and have the buffering issue in spades, every 2-3 minutes. I also experienced the picture quality issues.

    Prior to the apple TV, I had a Dell desktop PC sitting behind my HDTV, which I used to stream netflix with no buffering or visual quality issues, so I know my connection is fine(AT&T Uverse).

    Does Apple/netflix have an ETA on when the buffering/quality issues will be addressed?
    Apple TV, Other OS, N/A
  • Steffenu Level 1 Level 1 (15 points)
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    Nov 15, 2010 10:36 AM (in response to barnesm72@gmail.com)
    barnesm72@gmail.com wrote:
    Does Apple/netflix have an ETA on when the buffering/quality issues will be addressed?


    I don't know about Apple, but Netflix does not seem to have an ETA, they haven't even acknowledged (yet) that there is an issue with their service; at least not in any of my conversations with support.
    iPhone 4, iOS 4
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