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Apple TV (v2) displays subtitles too low on TV screen

Following some hints on the Apple Discussions, I was able to enable the subtitles on my DVD rip by changing the file extension to .m4v instead of .mp4, however when viewing the movies on the new Apple TV, they are too low on the bottom of the screen and get cut off.

Is this a bug in the Apple TV or is it something I can fix when doing a rip from Handbrake?

MacPro Dual-Quad 2.8, MacBook 2.1, Mac OS X (10.6.4), Dual Monitors : Wacom Intuos4 Tablet : iPhone 4

Posted on Oct 17, 2010 12:25 PM

Best reply

Kevin Delgadillo1

Level 1

51 points

Posted on Oct 17, 2010 2:07 PM

I found the same problem. Subtitles work fine on ATV but are too low on ATV2. This for my Handbrake-converted DVD-to-M4V files. Looks like a bug which I am sure Apple will fix.

Kevin

View in context

37 replies

Dec 14, 2010 3:36 PM in response to Rafael B.

I'm not so sure overscan is the answer, it wouldn't have an effect on 21:9 hd material surely?

John.

Dec 14, 2010 4:10 PM in response to john.burn

I'm not sure about your movies. I had this issue with 720p TV series & movies. I'm even not sure if this has something to do with the encoding. As I mentioned above: tuning the settings of my TV helped. In my case there aren't any other factors involved. YMMV

Dec 15, 2010 4:22 AM in response to Rafael B.

It seems like it the text encoding type may well be the issue.

Overscan is disabled on my tv - but again, the issue raises itself on 21:9 material as well which overscan couldn't cause an issue with as the subtitle pops up on the image and not in the black bar / border.

Either way - apple need to address this - a lot of older LCD TV's don't support overscan enabling or disabling.

Regards,
John.

eliehass

Level 1

0 points

Jan 17, 2011 2:15 PM in response to George Coghill

I am having the same issue. The second line of subtitles is cut off. My mother is deaf, and I ripped her DVD collection with subs so she can watch them on the apple tv. It worked fine with the old apple tv, but it's hab=ving this issue on the newer one...

ItalMac

Level 1

4 points

Jan 23, 2011 5:38 PM in response to eliehass

On 4.3 the issue will be solved

_y3k_

Level 1

17 points

Feb 7, 2011 4:34 PM in response to ItalMac

Nope. I'm actually running 4.3 beta, it doesn't seem to be solved

ItalMac

Level 1

4 points

Feb 7, 2011 7:20 PM in response to _y3k_

Well, the guy from iSubtitles said it will 'cause he already did it on 4.3 Beta.

Feb 7, 2011 11:11 PM in response to _y3k_

I have 4.3 beta 3 installed. The subtitle issue appears to be fixed.

ItalMac

Level 1

4 points

Feb 10, 2011 8:48 PM in response to Changren Yong

Now the question is, when the regular users will have the 4.3 ?

Mar 12, 2011 4:43 PM in response to ItalMac

When you say it's fixed in 4.3 beta do you mean IOS4.3 which is actually v4.2 that was just released? I just updated to v4.2 with yesterdays release and the second line of subs is still being cut off by the appletv2. The subs display perfectly when playing in both itunes and in quicktime player which leads me to believe this is still a bug with the appletv2. It's not an issue with my television or overscan as I've tried all screen sizes and it's the same on all. I'm converting in Handbrake and all my software is up to date. Anyone have any new insight into this issue??? Thanks!

Mar 17, 2011 6:41 AM in response to George Coghill

There were two problems with subtitles. A) They were too low and B) on some movies the font was really small.

I just updated my apple TV to the latest version and now both the issues with the subtitles seem to be fixed.

shornuk

Level 1

4 points

May 26, 2011 3:09 PM in response to harsh_varia

I'm still getting this problem.

2nd line cuts off the very bottom of the words. Still legible, just bloody annoying!

I have no overscan options on the tv! This is the one thing that needs addressing! Really frustrating!

mbalson

Level 1

0 points

Nov 18, 2011 3:39 PM in response to shornuk

I still have this issue as well. It's an issue with my two ATV2s and in iTunes. Playing the same file with VLC shows both lines of the subtitle, however there is a larger gap between the two lines. So perhaps it's an issue with Handbrake which was used to encode the movie or the SRT. Any ideas for how to clean up these subs if in fact they're the problem? Has anyone else tried their problem movies in VLC?

mbalson

Level 1

0 points

Nov 18, 2011 3:48 PM in response to mbalson

Looking at my subtitles with textedit and they look totally standard. So I'm really not sure what causing the line break between the two lines of subs.

bguijt

Level 1

8 points

Nov 27, 2011 8:59 AM in response to mbalson

Hi mbalson, I can confirm the same issue (playing a video in VLC with two subtitle lines with an empty line in between).

This whole problem is silly because the 1st AppleTV worked Just Fine with multiple subtitle lines, whereas the AppleTV2 doesn't with exactly the same videos.

Hence, not a TV issue, Apple needs to fix this problem.

Apple TV (v2) displays subtitles too low on TV screen