Email receiving problems

If you can send and not receive it means there is an error in the setup for the incoming mail server. Check the Advanced tab to ensure that the setting are correct. Some users have reported that the default port for the iPhone and the iPad are different and than my be your problem.

Go to Settings > Mail > Account > Advanced > and match the Server Port to the port number that works for the computer, and make sure they are all matching for each email account you have. Also, check the Authentication to see that matches the settings on the computer. And is Use SSL switched on or off on the computer and similarly on the iPad.

You might also delete, on the account page, the password under Incoming Mail Server and then re-enter it mannually. Never hurts to manually enter the passwords in case there is an encryption transfer error. The iPad displays each character you type in plain text for a couple seconds so you can watch each character and make sure it is correct before it becomes just a display dot.

That's great news...now to fix the last one. Double check to see that the incoming mail server is named correctly and that the account is set to eitehr POP or IMAP depending on the protocol the email service is using.

You are very welcome, and questions from people on here are not a bother...except when nothing seems to work out and then it is a frustration 🙂

These user-to-user forums are very helpful and all of us have used them to solve problems at one time or another.

My Ipad. It was working fine, then this morning it started to have problems with the mail. it would receive mail, then the Ipad left mail after 5 seconds and no mail was received. I tried again and again. I have re set it now 2 times and re installed every thing but it is still the same. Hit mail and it down loads then leaves the app and nothing is down loaded.... any comments?

Welcome to the Apple Discussions.

Is the iPad maintaining the connection to the router? If your connection is not the problem, and you have done a reset of the iPad, have you done a reset of the router? Power down and power up the router?

Have you told the iPad to delete the email account and manually reentered the account information?

If all of that fails, does the mail account work correctly on another computer? One that is hard-wired, one that is wireless?

This is all just to try and diagnose where the failure is occuring, before saying there is a fault with the iPad mail app. If everything comes out ok except the iPad, then it is time to take it back to an Apple Store if available and have the genius bar check it out.

Hi, looks like here we go again.

I can well imagine you are pulling your hair out...I am starting to do so even on this side of the pond 🙂

Since your service was down yesterday, it sounds as though something got scrambled when it came back up. You might try Settings > WiFi and reset the network, then reinstall the network information manually. As we have discussed, type in the password information carefully and watch each character that comes up before it turns into a dot.

If your internet connection is stable, then try each email account individually, and as you have done previously, if it does not work, delete and reinstall. Work through each and see it that helps.

The hard part in all of this, I have never had my iPad behave that way...can take it away from the WiFi, sleep, power down, and it always reconnects automatically. Even does that with networks I have been on in the past when taken in their range.

That makes this frustrating...if you continue having problems, consider a visit to your Apple Retail store and have the genius bar people check it out to see it is not faulty.

Ralph