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The Zach Level 2 Level 2
Sporadically, voice mails I've listened to and then deleted reappear in my visual voice mail. This problem just started happening after I upgraded to iOS 4. (I'm now running 4.1.)

Any idea how to fix this problem? Thanks!

MacBook Pro, 2.56 GHz, 4 GB RAM, 250 GB HD; iMac, 2.4 GHz, 2 GB RAM, 500 GB HD, Mac OS X (10.6.4), iPhone 3Gs; AppleTV; PowerBook G4
Reply by verick on Mar 1, 2012 12:07 PM Helpful

I read your message because I had the same problem. I had just one message, that no matter how many times I deleted it, it would reappear. In fact, if I tried to delete it, it would disappear for five seconds into the deleted items folder and then pop right back up into the active voicemail folder. I have an iphone 4 on the Verizon network. I read the other responses, but none of them worked for me.


This is how I fixed the problem:

 

1) I put the phone in airplane mode and deleted ALL the messages in my voicemail. Then, I made sure that all of them, including the one zombie message that would keep coming back to life, was also in the deleted items foldder. If for some reason I could not delete the message by hitting the delete button, I would swipe the message field of the message I wanted to delete to the right and then press the red delete button that would appear.

 

2) With the phone still in airplane mode, I then went to the deleted voicemail folder and selected Clear All. If for some reason the zombie message won't disappear, use the swipe right technique to delete it.

 

3) Then, go back to the regular voicemail foler to ensure it is totally clear of all messages. Then doublecheck the deleted voicemail folder and make sure it also is totally empty. You may not be able to get to the deleted voicemail folder if it is totally empty but that is the quality check that it truly is empty.

 

4) Then, with the phone still in Airplane mode, shut off the phone by pressing the on/off button on the top right hand side and then turn off the phone.

 

5) When the phone is shut down, turn it on again.

 

6) Make sure that when the phone turns back on that it still is in Airplane mode. Double check the voicmail folder to ensure that it is still empty. Now, do a reset of the phone by holding down the on/off button and the home key until the apple logo appears on the screen.

 

7) When the phone powers back up, wait until you see a SOLID red dot above the voicemail icon. Once that appears, you are good to go.

 

8) Go back to settings and turn off Airplane mode.

 

9) This should fix the issue as it worked for me

 

Hope this works for you too and GOOD LUCK!!

All replies

  • wushuwannabe Level 1 Level 1
    This is happening to me too! Almost every day I get a big list of old voice mails from about a week ago. It's really annoying. Anybody know how to resolve this issue?
  • Gustlock Level 1 Level 1
    Me too. My voicemail was 100% full so I deleted a ton of voicemails and then a day later my mailbox was 100% full with the messages that I had deleted...so I deleted them again.....and....you guessed it...they re-appeard......so I deleted them again......and.....they re-appeared again. This is nuts. Help! People are not able to leave me voicemails because my phone won't let me make room!!!!!!
  • paulcb Level 6 Level 6
    It may be a problem with visual voicemail itself. Access your voicemail the old fashion way (press and hold '1') and delete your voicemail inbox from there.
  • antinous02 Level 1 Level 1
    I have exactly the same problem with my Iphone 4 (ios 4.1)
    The thing is, I can't use my visuel voice mail anymore!
    When i call it the old way, there's no more messages! But on my Iphone, I still have 3 messages that I can't delete.
    I'm in France, and I've already tried to call my phone provider who can't resolve the problem!
    Did anyone solve it ?
  • Ichinisan Level 1 Level 1
    I am having the same issue after upgrading to iOS4.1 on my iPhone 4.

    Even though I'm deleting messages faster than they come in, by voicemail keeps reaching "100% full" because deleted messages keep coming back!
    ARGH!
  • antinous02 Level 1 Level 1
    Hi,

    Try deleting them directly by calling your voice mail (old way)
    And then you should normally be able to delete them on your Iphone.
    My problem now is, I don't receive any notification when I have a new message and I can't read them on my phone : there's no message anymore in my visual voice mail, although I have messages when I call my voice mail!
  • Ivan Robertovich Level 1 Level 1
    Yes. Same frustrating problem here. Started about three weeks ago for me.

    Vampire and zombie voicemail can't be killed. I keep deleting it and it comes back from the dead and people calling get the system message that my voicemail is full.

    Frustrating.
  • One slippery dog Level 1 Level 1
    Hello All,
    Has everyone deleted the voicemails from their deleted voicemail folder as well? and from AT&T or your carriers server? so they don't just download again? try this just a suggestion.
  • veritas1953 Level 1 Level 1
    I have the same issue. I have deleted the messages and they just keep coming back. Started this week.
  • Hylourgos Level 1 Level 1
    I've had success overcoming this odd little problem by recognizing that there's delete, then there's delete. Not all delete's are equal. If I put a voicemail in the delete folder, it eventually pops up again in the voicemail main folder, on roughly a weekly basis. That's an irritating flaw. Note however that there is a deleted folder where deleted voicemails survive. Go to that folder. You then have the option of "clearing" that folder, which double checks and informs you that "clearing" is permanent. Problem solved. I'm not sure which Scientologist at Apple insinuated the formula that "clearing" > "deleting," but it's odd language, and odder yet to make them reappear in the main menu at regular intervals.
  • Dave Montague Level 1 Level 1
    What a waste of time putting the local voicemail system on the iphone. First, it does delete voice mails even though it gives you the option. You have to call your number and delete the old fashion way. Apple should eliminate the feature since it is fluff and serves no real purpose.
  • protronics Level 1 Level 1
    Mine keep reappearing too. I have had AT&T reset my voicemail twice and it still happens on a weekly basis. Clearly this is a bug in the software. Perhaps the next iOS will fix it.
  • AlexManIphone Level 1 Level 1
    While I agree this is a frustrating bug that needs to be fixed by Apple, the work around is to go into your Visual Voicemail, tap on 'deleted messages' and then tap on 'clear all'. This way they are permanently deleted and will not have a chance of reappearing.
  • ThZebra Level 1 Level 1
    I have had this problem for a couple of weeks now. I even go into the "Deleted Messages" folder and Clear All Messages. I did that an hour ago and the messages just showed back up in the main folder. I am now 100% full again!!
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