Facetime Internal Error Occurred

I've had the same error with no solution. I've re-booted and re-installed to no avail.

It's happened to me as well. I've tried uninstalling and re-installing, restarting my computer, and checking for software updates just in case I needed to update Snow Leopard, but nothing has worked for me so far.

just chiming in, exactly the same error here on an earlier Intel MB Pro

Same here on an Intel MacBook Pro Core 2 Duo.

Also suffering from this most unpleasant error

Yep. Me as well…

Error in console:
10/22/10 4:03:53 AM FaceTime[618] ApplePushService: +[APSCertificateStorage getClientIdentity]: Certificate not yet generated
10/22/10 4:03:53 AM FaceTime[618] Couldn't retrieve identity

I'm not quite sure what this is referring to as that's an iOS thing.

I had the same issue until I did this...

Go into the folder /Applications/FaceTime.app/Contents/LaunchAgents

Copy the two files "com.apple.apsd-ft.plist" and "com.apple.imagent.plist"
and place them in your LaunchAgents folder located in your Library folder

Fire up FaceTime and you're good to go. At least it solved all my problems. Hope this helps everyone here!

This didn't work for me

Sorry to hear it didn't work for you. Must be some other settings as well. I have seen people say permissions have something to do with it as well. Making sure your user account as read/write access to these folders. I'm not sure about this though, hopefully there is a better solution soon.

Yes! This worked for me! Thank you very much =)

I found my Launch Agents folder within the facetime app but I can't seem to find the LaunchAgents folder within my finder folder (where you said to drag the copies of the two files to).

mikefiya wrote:
I found my Launch Agents folder within the facetime app but I can't seem to find the LaunchAgents folder within my finder folder (where you said to drag the copies of the two files to).

mikefiya,

It's at /Library/LaunchAgents (at the root level of your hard disk. There's also one in your Home folder (the one with your username), if you cant put it in the root level Library. (You may need administrative privileges to do so.)

This didn't work for me, so I'll try a restart before completely ruling this out. 🙂

I put these files in the LaunchAgents folder that's located inside of my Home, Library folder. Also I made sure I had read/write permissions for my username to this LaunchAgents folder.

joe.seidel wrote:
I put these files in the LaunchAgents folder that's located inside of my Home, Library folder. Also I made sure I had read/write permissions for my username to this LaunchAgents folder.

You're awesome. 😀

In my case the errors listed by Console indicated that the 4 plist files in ~/Library/LaunchAgents (referred to by others in this topic) weren't being accessed. Discovered that directory was empty! (no such files in the root /Library place either). Turns out the directory was owned by root - oops; the installer never had a chance. So fixed ownership and reinstalled, everything's fine now. Thanks a million for the great pointers.