Canon LBP6000 / LBP6018 (i-SENSYS 6000)

Question

Canon LBP6000 / LBP6018 (i-SENSYS 6000)

Does ANYONE know why the driver I downloaded from Canon (CAPT _V320_MacOSX_ukEN) will not run my Canon LBP6000/6018? Seeing as the Canon HK website (my local) told me to go there to download it and it SPECIFICALLY SAYS it's for Mac (10.4 - 10.6)?

I'm absolutely raging. D**m thing cost me HK$1,000 (US$127.00) and I get home to plug it in and find that nothing remotely like my model name is in the drop-down list in the printers pane. After downloading, installing and even - GASP - restarting my iMac, there is still no mention of it or any way to choose anything vaguely similar to my printer.

I'm not a computer bod and I don't know what I'm doing, but I'm on the verge of calling Canon and tearing them a new one (as it says ON THE BOX that the printer is compatible with Mac). 2 hours arsing about with hundreds of obscure websites to find a driver to replace the one that doesn't seem to work from the manufacturer? Unacceptable.

Any hints or help at all would be appreciated. I actually bought the thing to print with tonight, not expecting any installation problems. I have never had such trouble with any other peripheral/extra I've bought for my Macs since 2002.

Thanks anyone!

iMac, Mac OS X (10.5.8), 2.66 GHz Intel Core 2 Duo

Posted on Oct 28, 2010 8:16 AM

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Answer 1

Best reply

alternativeman

Level 1

19 points

Oct 28, 2010 10:12 AM in response to Suzanne Thompstone

Hi Suzanne,

I'm also based in Hong Kong with the exact same printer I bought from Broadway the other day. I had the same problem as you describe when I tried to install it earlier tonight, but now I've got it working.

Once you have the driver installed and the printer connected and turned on, open any printable document, then:

File > Print
Choose "Add Printer..." in the Printer dropdown menu
You will see LBP6000/LBP6018 in the box that appears. Ignore it. Instead, click on "More printers..." in the bottom left corner of the same box.
Another box will appear with a dropdown menu at the top, giving you two choices. Choose "CANON USB (CUPS CAPT)," which will give you the model number again. Click on it, then "Add," and voila!

Hopefully, this will save you the angst you will likely suffer from calling customer support (funny how that has become an oxymoron...)

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Answer 2

Oct 28, 2010 4:21 PM in response to alternativeman

THANK YOU! You, sir, are a bl**dy star!

Followed your instructions and it works a treat. I cannot thank you enough! Not only have you made my printer work, you've prevented me from having to call 'support'. 🙂

Thanks again!

🙂

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Answer 3

Oct 30, 2010 5:04 PM in response to alternativeman

Bless you again from me!! Although it did seem that your hint was not going to work as it wouldn't let me 'add' (was greyed out), but then I tried other things & I think I fixed it by going back to the document & when I pressed 'print', then it came up with the right model to click on and as you said - et voila! - now it works a treat!! thank you thank you thank you, cheers Trixi 🙂
mind you - how ridiculous that Canon couldn't add the correct driver in the start up disc in this day & age.....

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Answer 4

Dec 7, 2010 1:15 AM in response to trixipixie

*A salutary lesson in printers*

I have had horrendous difficulty with my Canon printer.

Followed the instructions - the Mac would (intermittently) recognise the Canon but when I asked it to print, either nothing happened and the job stayed in the print queue or it would disappear.

Mhmm - now officially a computer dork - changed the USB cable this morning and everything works fine using the CAPT driver. Just a hint to anyone else assuming that the driver might be defective - CHECK THE LEAD!

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Answer 5

Jan 15, 2011 8:26 PM in response to Suzanne Thompstone

You're all welcome, folks.

So I tried printing this morning after a long period of non-printing, and this Canon responds with something like my software needs to be updated. So I went to Software Update expecting the new Canon driver to show up (just like the other printers do), and nada. Then I went to the Canon UK website and found that they did indeed update the driver last month. I downloaded and installed the update, delete the old setup from Printers & Faxes, and added this new one using the same steps I described above.

Took only a few minutes, but Canon should get its act together and update automatically. Le sigh.

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Answer 6

Feb 2, 2011 7:36 AM in response to alternativeman

Alternativeman, you are a star! I also am in Hong Kong, and had the same problem. Thank you!
If only CANON could put information on its driver download page!

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Answer 7

PAHU

Level 6

16,705 points

Feb 3, 2011 9:44 PM in response to vimyridge

It's pretty easy to blame Canon for your troubles but if anyone here cared to read the manual included with the CAPT driver download then they would have seen the procedure in Chapter 2 for adding the printer via USB or Ethernet.

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Answer 8

Droidex

Level 1

0 points

Mar 3, 2011 3:02 AM in response to PAHU

So no Wireless?

I have this printer shared on a Windows 7. The PC is connected to a Wireless DSL router.

The Mac laptop connects via WiFi to the Wireless DSL router but printing is not working with that manual. It shows a ethernet problem.

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Answer 9

Mar 12, 2011 7:03 PM in response to Droidex

Hi everyone,

Can somebody supply a link to the driver? I downloaded this one CANON_CAPT v310 EN.dmg but when I go to 'Add new Printer' > 'More Printers' and select Canon IP (CUPS CAPT) I have to supply an IP address which I have no idea how to get. And since this is connect via USB, the Canon USB (CUPS CAPT) has no list of any printers to choose from.

My printer is a Canon LPB 6000.

Thanks for the help.

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Answer 10

Mar 12, 2011 10:19 PM in response to Aikiman001

Got it!

http://software.canon-europe.com/software/0040250.asp

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Answer 11

zer05um

Level 1

4 points

Apr 8, 2011 3:21 AM in response to Suzanne Thompstone

More on this issue....

Since upgrading to OS10.6.7 I had to do the whole palaver about finding the update. Now I can't print anything. Only lines come out from tables, and then only the top 2cm of the page.

To be honest I've never had so much trouble from a computer as with my mac - crashing, freezing, the worst customer support on the planet outside of telco companies and as for getting peripherals to work... HA! Even my Logitech mouse caused issues. The only point in common with all my issues is the mac. Never had anything like this much trouble on a PC or a Linux box. Even Microsoft write better help files.

For example, where the **** ARE printer diagnostics on a mac?

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Answer 12

Apr 11, 2011 12:21 AM in response to zer05um

My printer was working fine until today. Now either it does nothing, or it prints only a small line. Any ideas???

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Answer 13

Apr 11, 2011 12:29 AM in response to PAHU

I can't find the guide in the CAPT download. There is a documents folder, but it only sends you to the Canon Web site where you have to start from scratch selecting countries, products, etc. Totally frustrating.

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Answer 14

Apr 14, 2011 6:35 PM in response to vimyridge

I'm having the exact same issues: MacBook Pro, LBP6000 laserjet. It occurred updating Mac OS X from 10.6.5 to 10.6.7 for me.

It's frustrating how a Mac OS X update can make Canon laserjet drivers dysfunctional. 😟

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Answer 15

Apr 19, 2011 10:46 PM in response to Thomas PL

I've done a bit more research and seem to have found the solution for printing properly (i.e., not lines only) on LBP6000 in Mac OS X 10.6.7 (and possibly 10.6.6).

Get the version 3.31 of CAPT from Canon here: http://support-au.canon.com.au/contents/AU/EN/0900772205.html

After installing this (which requires quitting ALL programs!) you must go to Printers in System Prefs, REMOVE your original printer, and then ADD your printer again (click "+", and then "More Printers...").

Once you've re-added your LBP6000 printer, it should work fine again.

Cheers,

Thomas

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