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MacBook Air 11" Screen "Flicker" and Freeze

Hi everyone,

I ordered a MacBook Air 11" with 1.6 GHz, 4GB ram and 128GB SSD. Every so often while using it, the screen has a ton of weird colors in vertical lines (extends the whole display) and the entire laptop has frozen. I have to force it off with the power button and reboot it. It happens at random times. Is this a symptom of overheating perhaps?
I've done some research online and can't seem to find anyone else experiencing the same issue so I'm thinking I got a bad apple. (;

Before I take it in or send it in, I'm more or less wondering if someone knows what I'm talking about, like having happened on another model Mac and knows if it's due to overheating or something. Thanks!

MacBook Air 11", Mac OS X (10.6.4)

Posted on Oct 28, 2010 11:32 AM

Reply
170 replies

Nov 10, 2010 10:52 AM in response to James Bailey

11" macbook air

When using without external monitor everything is fine. Just started hooking up external monitor yesterday and found screen shimmer happening sever times every few minutes. Very repeatable.

Sound familiar to anyone?

As long as I am not hooked up to external it is OK. The MBA screen doesn't shimmer or have any other problems with or without external monitor

Software is fully updated.

Yosam

Nov 13, 2010 8:02 PM in response to Topopardo

For my problem which was only on the external monitor I tried another monitor and it was fine. Maybe the shielding in the new MBA is not quiye as good as others and some interference is going on.

I am happy now to know that depending on which external monitor I ues I can have a flicker free experience.

The main LCD has never had a problem though.

Yosam

Nov 17, 2010 8:44 AM in response to Pepette75015

If same symptom happen on both mac and windows I'd suspect hardware defect. One simple test you can do is Apple hardware test. Restart with your system restore USB stick plugged in and hold D key and it will boot into a hardware test software. Run the test and it should report no problem if it's normal. If it displays some code you better call the tech support or take it to the apple store.

Nov 19, 2010 1:22 AM in response to DanRyb

Seems there's a group of people who get the colour bars when it freezes and others get a solid screen. I'm in the grey screen of death camp but occasionally get a black screen. As in the youtube video, the LCD backlight stays on even if you close the cover and I also get nothing unusual showing up before the crash in the console log.

Seems to happen less often after I've upgraded to 10.6.5 and not using bluetooth tethering (or could be just coincidence), but still a big issue because it messes up my open encrypted 'sparsebundle's when it crashes. Luckily, a sudden crash doesn't seem to mess up the user filevaults.

As it was Dead-on-arrival I could get a new one, but they can only do that in my home city of Hong Kong and I'm now away in the mainland for a month. I called telephone service people about 5 times and saw the Genius Bar guy here. Seems they haven't characterized the problem very well so far. They could apparently change the board but that would require a few days. Who can live and work without his laptop nowadays?

Nov 19, 2010 5:18 AM in response to DanRyb

There are claims that Mac OS X 10.6.5 update resolved some of these video issues. Is that true for a lot of you?

Ref. Hardware test - it's not a catchall. I can attest to that since it failed to discover issues with one of my Macs recently. So now after more repairs than I can count I have a brand new computer on my desk! Yeah AppleCare. 🙂 Booo hardware test.

I have not seen any video issues on my 13-inch MBA since reapplying the video patch that was released with the notebook or shortly after and applying the 10.6.5 update. However, I saw it without an external monitor. I'm going to test my VGA adapter today and see what happens. Note when I did see it I was stressing out my ethernet adapter (USB) doing file copies. Not sure if that was part of it or not.

MacBook Air 11" Screen "Flicker" and Freeze

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