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Level 1

11 points

new 11 inch macbook air not waking from sleep

A beautiful machine. When it is idol for a few hours, it does not wake up from sleep or a black screen or whatever mode it slips into when not being used.

Tried everything and nothing works to wake it up. No apple lite on on the outside of the screen either.

No option but to force quit and restart that way, and it keeps sending huge failure messages back to apple.

Any clues?

macbook air 11 inch, Mac OS X (10.6.4)

Posted on Oct 29, 2010 12:00 AM

375 replies

jamiana Author

Level 1

11 points

Nov 3, 2010 5:37 AM in response to jamiana

Apple has no clue, they claim. Some are reporting a possible flaw with the logic board. What brings a machine out of sleep? The lid/screen when lifted? I don't know. I deeply regret to have to say I sent it back to Apple for a refund...the first time since I have been with apple and that has been a very long time.

My gut feeling tells me an exchange will not fix this matter. It appears to be more than random. So, when the refund is in place, it is back to a 13 inch macbook pro for me. I know those work.

The air is a delightful and beautifully designed machine, but what anyone wants over looks is for a computer to work and work well out of the box, especially those migrating over from windows machines.

Perhaps another day...I will pick one up again.

ynami

Level 1

8 points

Nov 3, 2010 7:13 PM in response to jamiana

Ok, a final roll of the dice. A hard drive erase and reinstall. Lets see how this goes.

jamiana Author

Level 1

11 points

Nov 4, 2010 3:20 AM in response to ynami

Good luck. I have seen this done and did not correct the problem.

http://discussions.apple.com/thread.jspa?messageID=12481210#12481210

Nov 4, 2010 8:51 AM in response to jamiana

Same problem here ... it actually got worse since I had the machine (a bit over a week now) I called apple today, they just told me to call the hotline in the country I am in (and I am oblivious to the language here) .. allegedly they have not heard about this problem ...

jamiana Author

Level 1

11 points

Nov 4, 2010 9:35 AM in response to caipirina

Oh they know about it. In the news today that they are hoping to release a software update to address a few power and screen issues.

jamiana Author

Level 1

11 points

Nov 4, 2010 9:45 AM in response to caipirina

http://www.appleinsider.com/articles/10/11/04/internalapple_memo_says_software_fix_for_macbook_air_displayscoming.html

ethan397

Level 1

24 points

Nov 4, 2010 11:49 AM in response to jamiana

I just had the same problem. I closed the lid on my MacBook Air 11 inch last night. This morning I open it and the screen is black (i.e. it's not waking up). I pressed the power button once. Nothing (I'm guessing this shut it down). I press it again for 3 seconds. The computer boots but it's a new session (all the apps that were open last night are closed).

The issues described on the article are a little different from mine.

jamiana Author

Level 1

11 points

Nov 4, 2010 12:19 PM in response to ethan397

I had a host of power related issues. Not waking up from sleep is the first problem I had. This is disheartening.

Nov 4, 2010 1:04 PM in response to hiro-reason

OK, late in day two with hibernation disabled via the pmset command. Doesn't eat batteries very quickly, and recovers for short, and long sleep. Very nice.

josemari

Level 1

110 points

Nov 4, 2010 4:00 PM in response to hiro-reason

Happened to me for the first time today (11.6 inch model). After about 30 minutes of sleep it would not wake up. After a cold start an Apple report screen came up.

ynami

Level 1

8 points

Nov 5, 2010 9:23 AM in response to josemari

Well, just got told I needed to reboot again. Guess this one is going back for a new one.

Nov 5, 2010 1:51 PM in response to jamiana

I have the same problem here, and I think, after a certain amount of time, the macbook air doesn't wake up, even worse, if it's on battery, it drains totally the battery.
When this happens, I know it before opening the lid because my macbook air is warm, so it never went to sleep but like stayed awake screen off and drained all the battery.

that really *****, I'll bring it back for a refund to the applestore if they don't find a solution fast !

boekman

Level 1

9 points

Nov 6, 2010 5:01 PM in response to roland1970

I have an intermittent problem where the screen comes on after opening the lid after the machine has been in standby (i.e. closed more than an hour), but it is stuck on the image of the screen as it was when the lid was closed - i.e. the time/date shows that time. However, the machine is hung and unresponsive underneath. I need to hard reset.

It seems to be OK when waking from sleep, i.e. when I open the screen within an hour of closing it - prior to the machine going into standby. Will see a Genius this week at my local Apple store and report...

jessamyn

Level 1

0 points

Nov 6, 2010 5:07 PM in response to hiro-reason

I'm having the same problem with my 13" MBA. Since I keep the sound off usually I can't even tell if the danged thing is starting up or shutting down or doing nothing. Usually it will turn back on [without a crash, without a restart] if I plug the laptop in, but otherwise nothing I can do will revive it.

I live too far from a store to bring it in. I'll let you know what the tech says when I call them.

jamiana Author

Level 1

11 points

Nov 7, 2010 5:14 AM in response to jessamyn

My mba went back for a refund. Too many power problems for a new computer. Hope apple gets it fixed and quick. I am on a 13 inch good old reliable macbook pro at the moment and could not be happier....everything works.

new 11 inch macbook air not waking from sleep