iTunes store temporarily unavailable?

Question

Level 1

3 points

iTunes store temporarily unavailable?

I am getting the following message when I click to open the iTunes store:

"We could not complete your iTunes store request. The iTunes store is temporarily unavailable. Please try again later."

Is anyone else having this issue?

Thank you.

Windows Vista

Posted on Nov 1, 2010 11:57 AM

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Answer 1

ChelleGA

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0 points

Nov 1, 2010 12:11 PM in response to abigail88

Same here.

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Answer 2

abigail88 Author

Level 1

3 points

Nov 1, 2010 12:18 PM in response to ChelleGA

That's a relief! The store's always worked fine up until this point so I would hate for it to be a glitch on my end. Anyone else getting this message when trying to open the store?

Message was edited by: abigail88

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Answer 3

abigail88 Author

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3 points

Nov 1, 2010 12:16 PM in response to abigail88

deleted - double post

Message was edited by: abigail88

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Answer 4

Nov 1, 2010 12:18 PM in response to abigail88

Same here for the last 2 days.

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Answer 5

abigail88 Author

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3 points

Nov 1, 2010 12:19 PM in response to abigail88

Is this happening even to those with iTunes updated to the most current version?

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Answer 6

Nov 1, 2010 12:25 PM in response to abigail88

I can stream radio from the site but have no access to the store. Version is old 8.2.1.6, Windows XP.

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Answer 7

Regina93

Level 1

0 points

Nov 1, 2010 12:26 PM in response to abigail88

I have had the same problem.. I went to go onto the ITunes story yesterday around 4:30ish, and it came up as "We could not complete your ITunes store request. The ITunes store is temporarily unavailable. Please try again later." So I tried going back onto it about 15 minutes ago, and I still got the same window popping up. I thought I did something wrong last time I used it, or something was wrong with my computer.. Glad to hear it's not only me!!

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Answer 8

abigail88 Author

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3 points

Nov 1, 2010 12:35 PM in response to MichaelTX

MichaelTX - for how long have you been having this issue? My iTunes is also outdated but I have not updated as I prefer my current interface and never update anything unless strictly necessary, it's just a hassle. I am really hoping this is not an issue of being blocked because of an old version...

P.S. I began getting this message this afternoon.

Message was edited by: abigail88

Message was edited by: abigail88

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Answer 9

Nov 1, 2010 12:42 PM in response to abigail88

I first noticed it yesterday, though I hadn't tried to access the store in a week or so.

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Answer 10

abigail88 Author

Level 1

3 points

Nov 1, 2010 12:59 PM in response to MichaelTX

Thanks. Similar story here - had not accessed the store in at least a few days, problem started today. If anyone else would like to post this issue, please note if your iTunes is updated and how long you have been unable to get store access.

For those of us being blocked to the store, it may in fact be an issue of having an outdated version of iTunes that is no longer compatible with the store.

Message was edited by: abigail88

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Answer 11

abigail88 Author

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3 points

Nov 1, 2010 1:53 PM in response to abigail88

Please post if updating iTunes resolved this problem.

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Answer 12

Nov 1, 2010 2:58 PM in response to abigail88

I am brand new to itunes, downloaded it 2 days ago, version 10 for my windows 7 64 bit, and I'm still not able to get my account working, keeps saying to try back later. This is starting to **** me off since I had bought the cards and trying to redeem them to get music.

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Answer 13

Nov 1, 2010 3:20 PM in response to abigail88

I have been unable to get into the i-Tunes store since the weekend and it seems from the postings that others are in the same boat. Has anyone tried e-mailing to report the problem yet and received a response? I'm going to do that now. I'm sure they must be aware. As a tip - I have been unable to download from Amazon into my i-tunes, so its definitely an Apple problem.

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Answer 14

b noir

Level 9

72,324 points

Nov 1, 2010 3:35 PM in response to abigail88

Just checking, abigail. Do you have either SSL 3.0 or TLS 1.0 enabled, as per the following document? (Your message is another possible symptom of not having those settings in place.)

[iTunes for Windows: could not establish a secure connection to the iTunes Store|http://support.apple.com/kb/TS1470]

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Answer 15

Nov 1, 2010 5:43 PM in response to abigail88

I've been having the exact same problem with that error message. I've tried running the network connectivity diagnostic test. It said, "Secure link to iTunes store failed." When I tried to click the "help" button, I couldn't even connect to the help page. My SSL and TLS connections are enabled. The firewall isn't blocking it either. I've even gone so far as to reinstall my current version of iTunes (8.1.1.10) -- is my version just too old 'cause I really don't want to have to update (it takes forever - dial-up).

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