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iTunes store temporarily unavailable?

I am getting the following message when I click to open the iTunes store:

"We could not complete your iTunes store request. The iTunes store is temporarily unavailable. Please try again later."

Is anyone else having this issue?

Thank you.

Windows Vista

Posted on Nov 1, 2010 11:57 AM

Reply
305 replies

Jan 7, 2016 9:16 AM in response to abigail88

I found this forum doing a search for the same message, but on a Mac (Yosemite) - not a Windows. I also got the message: "You do not have enough access privilege for this operation," when I each time I launched iTunes.


I did find a solution, but it was drastic. I only went drastic after some of the other suggestions that worked for a lot of people did not work for me. So I hope this can help someone who has a Mac. Scroll down to the end to see my solution.


I first tried Jerome Colas solution, which seemed to help a lot of people so try this first:

Here is for the Mac:

- Quit iTunes

- Go to Safari and open Safari preferences (in the Safari/Preferences menu)

- Navigate to the privacy tab.

- Choose to "Always" block cookies (you can change that back once the issue is solved)

- Click "Details" below "Remove All Website Data"

- Type apple.com in the search field

- Select apple.com and click the remove button

- Check that the apple.com line does not re-appear (it shouldn't, but if it ever does, quit and relaunch Safari and start over)

- Quit Safari

- Launch iTunes

- Connect to your iTunes account


Then I checked in another user account to see if I got the same message. When I did, I tried to totally uninstall iTunes from my computer:


http://www.iclarified.com/4045/how-to-completely-uninstall-itunes-mac

http://www.iclarified.com/finder

How to Completely Uninstall iTunes (Mac)



These are instructions on how to do a clean and complete uninstall of iTunes from Mac OS X. This will remove all traces of iTunes from your computer.


Make sure you have quit iTunes before beginning this tutorial.


Step One

Click to launch a new Finder window from your Dock.



Step Two

Select Applications from the list of PLACES on the left side of your Finder window. Locate the iTunes application icon then drag it into the Trash Bin on your dock.

If it tells you that "iTunes can't be modified or deleted because it is required by OS X," follow these instructions: http://www.tekrevue.com/tip/uninstall-itunes/

To disregard OS X’s warning and uninstall iTunes, navigate to the Applications folder and find the iTunes app file (/Applications/iTunes.app). Right-click (or Control-click) on iTunes and select Get Info. Locate and click on the padlock icon on the bottom right side of the window and enter your admin password. This is necessary in order to make changes to the app’s permission settings.


Next, expand the Sharing & Permissions section of the window if it’s not already visible and change the privileges for “everyone” to Read & Write. This will give us complete control of the iTunes application so that we can override the operating system’s warning and delete it.




Close the Get Info window and try again to drag the iTunes application file to the Trash. This time, there’s no warning, and the file is immediately trashed. Empty the Trash to complete the process.




Step Three

With the Finder window selected choose Utilities from the Go menu.



Step Four

Double click to launch Activity Monitor from the Utilities folder.



Step Five

In the process list locate and select iTunes Helper.



Click the Quit Process button.



When asked if you really want to quit the process, click the Quit button.



Step Six

Select System Preferences from the Apple menu at the top left of the screen.



Step Seven

Select Accounts from the System Preferences window.



Step Eight

Select the Login Items tab from the Accounts preference window



Step Nine

Select the iTunesHelper entry then click the "-" button to remove it from the list





Step Ten

Select Restart from the Apple menu at the top left of your screen to reboot your computer.



Step Eleven

Once your computer has restarted hold down the Control key and click the Trash icon in the dock. Select Empty Trash from the popup menu that appears.




If asked whether you want to remove the items in the Trash permanently, click the OKbutton.



Step Twelve

Click to launch a new Finder window from the dock.



Select Go to Folder... from the Go menu at the top of the screen.



Type in ~/Library/ and click the Go button.



Locate the iTunes folder and then drag it to the Trash.



Step Thirteen

Select Go to Folder... from the Go menu at the top of the screen.



Type in ~/Library/Preferences/ and click the Go button.



Locate the preference files that have names beginning with com.apple.iTunes and drag them to the Trash. The file names should be com.apple.iTunes.eq.plist, com.apple.iTunes.plist, and com.apple.iTunesHelper.plist.



Step Fourteen

Select Go to Folder... from the Go menu at the top of the screen.



Type in /Library/ and click the Go button.



Locate the iTunes folder and then drag it to the Trash.



Step Fifteen

Select Go to Folder... from the Go menu at the top of the screen.



Type in ~/Library/Preferences/ByHost/ and click the Go button.



Locate the preference files that have names beginning with com.apple.iTunes and drag them to the Trash.



Step Sixteen

Hold down the Control key and click the Trash icon in the dock. Select Empty Trash from the popup menu that appears.




If asked whether you want to remove the items in the Trash permanently, click the OKbutton.





After none of the above worked, and trying a couple of times, I submitted my problem to Apple, and was able to find a senior Advisor (Chip), and because I had removed iTunes COMPLETELY, and had downloaded and installed the latest version from their store, and because it was a problem under any user account I logged into, he determined that my OS was bad, so he had me recover my OS.


  • To recover the OS, you need to restart your computer (no need to backup, but always good to have one - just in case) holding the Command (⌘) + R keys while it is booting. (After the gear goes away and you see the Apple logo, you can release those keys.
  • However, to rule out any disk problems, you'll need to first run Disk Repair. So, when you're at the main window, first select Disk Utility from the menu and once in Disk Utility select your startup volume (it's called Macintosh HD by default) and click the Repair Disk button. Disk Utility will now attempt to identify and repair any problems. It should end that your disk os OK (in green letters) and there may be a couple other verbose lines after that.
  • If the disk is OK, then close the Disk Utility window and start the Recovery process. (How to reinstall OS X on your Mac - Apple Support)


It is a long process and my computer progress bar (when nothing else was showing but a progress bar) stopped progressing, so I just did a hard reboot (hold down power button till screen goes black, then turn on). It boot up, and iTunes was working again!

iTunes store temporarily unavailable?

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