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Cannot print since HP Printer Software Update 2.5.2

The first document I tried to print after updating the printer software failed to print - it shows up in the print queue, but it stops there. I have an HP Color LaserJet 2500L attached to the computer with a USB cable. I have tried a different cable, and I have tried printing from a different Mac -- same problem. I have re-downloaded the update, applied it, repaired permissions, and still it will not print. The printer will print fine when connected to a Windows XP PC. Is there any way I can get the old drivers (v 2.4.1?) and see if they work? Everything worked fine before this update.

Mac Pro Quad 3.0, Mac OS X (10.4.10)

Posted on Nov 7, 2010 12:56 PM

Reply
52 replies

Apr 8, 2011 4:02 AM in response to Piaggiagrande

After more testing and use, the issues with my HP2550L printer were not resolved as I previously posted in this thread.

Hi All,

It looks like my issue has been resolved now.

Since my last post, I went through the whole process again and reinstalling the 2.5.2 update and initial tests look like my printing is OK.

In summary I did the following;
1. Trashed hp_ files from /System/Library/Extensions
2. Turned off and disconnected Printer (HP Color Laserjet 2550L)
3. Deleted printer from System Preferences/Print & Fax
4. Reset Printing System (to do this, Control Click on the Printers field in the Print & Fax Window)
5. Empty Trash
6. Restarted Mac
7. Connected and turned on Printer
8. Applied 2.5.2 update. This update took 15 minutes to apply - is that normal?
9. Restarted Mac
10. Tested Printer and all appears OK

Note: The hp_ files in /System/Library/Extensions never returned to my system after the 2.5.2 update.

I have some serious printing to do in the upcoming weekend, so that will be the true test if the issue is resolved.

Again thanks to all contributors especially John Blanchard and Janvier Smith for posting solutions to this issue.

A


After getting very sick of the intermittent printing, restarting the printer after each print and sometimes nothing at all, I reinstalled 10.6 and upgraded to 10.6.6 using the Combo update and then also to 10.6.7.

I have not done any updates to the HP printer software, it is as 'out of the box' and do not have any issues whats so ever.

+HP color LaserJet 2550 series:+

+Status: Idle+
+Print Server: Local+
+Driver Version: 10.4+
+Default: Yes+
+URI: usb://Hewlett-Packard/hp%20color%20LaserJet%202550%20series?serial=00CNHGC47898 +
+PPD: HP Color LaserJet 2550 Series+
+PPD File Version: 17.5+
+PostScript Version: (3011.001) 1+
+CUPS Version: 1.4.6 (cups-218.28)+
+Fax support: No+
+Scanning support: No+
+Scanning app: -+
+Scanning app (bundleID path): -+
+Scanner UUID: -+

The printer is working perfectly as it always did.
This printer is only a colour laser printer, no scanners, faxes or anything else in it.
So if you are still having issues, you could try this method for yourself.
Luckily 10.6 is simple to reinstall, it does not loose any files, apps emails, just reinstalls the OS (of course backup first as a precaution).
The whole process of reinstalling and updating using the combo took approx. 40 minutes, so it was well worth it for me as once again I can print reliably.

A

Jun 28, 2011 12:28 PM in response to actionmarker

I have the same problem with my HP LaserJet 1320 printer and my iMac running 10.6.8. One day the printer was working fine, the next it just kept saying "waiting for printer to become avaliable."


I downloaded the 2.6 version of the HP drivers, and tried to follow some of the previously offered suggestions, but nothing has worked.


Any other help or suggestions for me? This is frustrating.

Jul 10, 2011 2:36 PM in response to Janvier Smith

Since the 10.6.8 update, both Macbook Pro's in my house now won't print to my HP 2550n over the network, connected via the Time Capsule. When connected directly via the USB to the Macbook or to the USB on the Time Capsule the printer works (although needs to be installed again). My kids laptops running window 7 both still work fine. The problem is that when i try to print, the printer goes into a paused mode, each time i try to un-pause it, the message "looking for printer" is displayed. VERY frustrating. I am trying some of the earlier suggestions to remove the HP drivers and re-install again.

Oct 23, 2012 7:51 PM in response to Janvier Smith

Here's the fix a friend gave me for the problem I was having of "waiting for printer..." all that would work was sending jobs to the que before the printer was plugged into the computer. Now it works flawlessly:

"

I had this issue too with my HP 2550. No more printing after the first printjob possible
I managed to get the printer working as expected by removing the hp_io_enabler kext.
sudo -s
mkdir /Valhalla
mv /System/Library/Extensions/hp_io_printerclassdriver_enabler.kext /Valhalla
exit
Wait for the systemcaches to be rebuilt and reboot. You can see if the caches are being rebuilt by opening the Activity Tool, the process is named kextcache.
You need to have the Valhalla Folder in root of course.
Not very mac-like, but it works"


note the space between .kext and/Valhalla

Cannot print since HP Printer Software Update 2.5.2

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