Fraudulent Purchases imobster credit

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Level 1

0 points

Fraudulent Purchases imobster credit

Hi i recieve a bill for 2 purchase i never made.
"Imobster" and inAPP credits
This bill empty my itunes account. 43.98€

Will Apple recredit my account and responsible of this act was punish?
What is the procedure for call Apple Support?

Iphone 4 16G, iOS 4

Posted on Nov 8, 2010 10:18 AM

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Answer 1

varjak paw

Level 10

182,668 points

Nov 8, 2010 11:33 AM in response to Norigaan

Contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) and explain your situation to them.

Good luck.

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Answer 2

Norigaan Author

Level 1

0 points

Nov 9, 2010 1:41 AM in response to Norigaan

Thx,
I sent an email and wait for a response.
I see some other same questions.

So it seem to be a real problem on Itunes Account.
I see almost 2 personn with the same problem with InAPP "hack" purchase
Does Apple will do some thing against it.

So first i change Pwd and Question.
But what else? (like George)

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Answer 3

Norigaan Author

Level 1

0 points

Nov 10, 2010 7:56 AM in response to Norigaan

2 days and no sign of life from Apple support!!

Does hack account and still money is not punish on Itunes?
Sorry but i was attempting for a response on the 24hours like explain by Apple...

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Answer 4

Norigaan Author

Level 1

0 points

Nov 11, 2010 4:02 PM in response to Norigaan

No answer from apple support.
I sent 3 email and nothing just a robot email " we will make an answer in 24h"

Does some one encounter the same problem and what is the time to be recredited of the fraudulent purchases?

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Answer 5

Nov 12, 2010 11:20 AM in response to Norigaan

Same thing here...

On 7th November 3:52 ans 3:55 I've been theft 39,99 + 7,98 € from my iTunes credit.

I send 1 e-mail and receive the automatic confirmation email (you will receive an answer within 24hours) but nothin on 12th

I resend 2 other mails but no automatic confirmation email received.

Storm8 is a thief !!!

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Answer 6

IsSteev

Level 1

0 points

Nov 13, 2010 3:32 PM in response to Muggsy_France

Same here.

On 10th Novembre, 39,99 + 3,99 € from my iTunes credit.

Apple support emailed on 11th, no answer yet.

It was also some iMobster inApp purchase.

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Answer 7

ScuseMe

Level 2

224 points

Nov 14, 2010 8:57 AM in response to IsSteev

Did you contact iMobster? Apple doesn't control in-app purchases. There's no limit (that I'm aware of) for the amount of money you can spend on those types of purchases. Just look at some of the other threads where people let their children play games like Tap Farmer or Tap Zoo and they received hundred of dollare/pounds/euros bills for their kids purchases.

Personally, I think there should be a limit as to how much you can spend a day on in-app purchases, but as of now there is none. Note to people with children - set up a specific account for them and restrict purchases. Otherwise....

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Answer 8

IsSteev

Level 1

0 points

Nov 14, 2010 11:55 AM in response to ScuseMe

As for me, i didn't even downloaded that iMobster app.
I checked twice : it never was on my iphone, my ipad, and no sign of it in my apps in itunes.

No one else in my house, so no other user who could have dl, purchase inApp, and delete in the same day...

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Answer 9

Nov 15, 2010 9:03 AM in response to ScuseMe

Like the others, the problem is we have not downloaded iMobster that's why it is impossible to spend money on "in-app purchase" and this is a fraudulent purchases because we don't decide to 1. download this app and 2. buy some stupid points (virtual money).

I can't ask to iMobster to give me back the money because it was iTunes credit and it his handle by Apple.

15th november no reply yet and when I want to send another mail I don't have the email that confirm my question on iTunes support.

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Answer 10

Nov 15, 2010 9:10 AM in response to IsSteev

Just question, do you have used "Carte Musique" I didn't have any problem with my credit card for 4 month and after buying this "Carte musique 2x plus de musique" I got 50€ and only used 0,79€ for an app in order to try if the iTunes credit was blocked to music content and 2 days after that BAM 1,24€ credit still in the bag.

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Answer 11

Norigaan Author

Level 1

0 points

Nov 15, 2010 11:57 AM in response to Norigaan

After some email, Apple support solve my problem
Apple support is very kind and professionnel.

As form some of you i used "Carte music" from France opération.
I think there is a problem on French people from the gouvernment employe for this type of promotionnal operation!

So first thanks to Apple.
And May be the problem has to be solve with police investigation on "Carte Music" french operator.

Message was edited by: Norigaan

Message was edited by: Norigaan

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Answer 12

Nov 15, 2010 12:00 PM in response to Norigaan

Maybe they arr very professionnal, I just wait and see for the moment, and due to your answer there is a critical problem with "Carte musique" operation.

I look like a whiner but I just want an email from apple in order to contribute to their analysis of this problem and permit them to fix this bug ?!

If you have an email adress I listen otherwise I wait a reply from them.

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Answer 13

Norigaan Author

Level 1

0 points

Nov 16, 2010 6:44 AM in response to Muggsy_France

I just write at support by the support email adress (on the support page)
I had to write twice but after 4 days i recieved a message from support.

No email adress to give but i have encounter the same delay for an answer.
Just have to be patient and wait.
Send an email from the support page each 2 days to be more present, but after less a week you will have an answer.

The full process take a week for me (answer, verification, recredit, unlock).
It's very anoying to be locked but the fact of being solved and recredited is a good thing.
I think we are not the only person with this problem so the delay may be more important these days.
Don't be afraid i'm sure your problem was in process.

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Answer 14

Nov 16, 2010 9:33 AM in response to Norigaan

The problem for me is : when I want to send another mail on the support page, after loading the website note "you will receive an confirmation email within 15min and you will have a replay within 24hours", ok for the answer delay if many people encountered this problem, but I don't receive confirmation e-mail 😟

No reply since 10th november 😟

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Answer 15

Nov 24, 2010 3:31 PM in response to IsSteev

I'm having the same problem as IsSteev and a variety of other people in here. Though my app was some World War thing and the purchase was for what appears to be almost $500 in honor points and store credit "in-app" purchases.

What's weird is not only have I not downloaded this app, I haven't downloaded ANY Storm8 apps... And now my account is disabled right before I get a new iPhone... And I was so excited for Thanksgiving this year...

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