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Home Sharing not working, nor Apple TV

Hello, and thanks to anyone who can help me.

I having trouble getting Home Sharing to work. Everytime I set it up in Itunes, after I click done, the Home Sharing tab dissapears on the left side, and not shared libraries or the 2nd Gen Apple TV I bought yesterday appear. Also, on the Apple TV, the computers to not appear.

Apple TV does connect to the wireless network, and the radio and Flickr works, so it is connected.

My setup.....

I have a new Gateway Desktop and year ole Gateway laptop, both running Windows 7 Home Premium.

Both computers have Itunes 10.0.1.22

They are all on the same network. The Desktop is wired to a Qwest router. The Laptop and Apple TV connect to the router wirelessly.

I have firewalls turned off on both computers and the router. I also set up "allow" rules through the Windows firewall through the ports the programs use (TCP 3689 and UDP 5353), and port forwarded the ports on my router (which shouldn't matter anyway if they are off, correct?

Am I missing something? Anyone else have the same problem?

Gateway Desktop and Laptop, Windows 7, Windows 7 Home Premium

Posted on Nov 9, 2010 8:25 AM

29 replies

pgauthi

Level 1

0 points

Jan 29, 2011 5:23 PM in response to pgauthi

So I e-mailed Qwest about the PK5000 issue.

I never heard back but less than 72 hours later there was a package on my doorstep that looked alot like a modem and was infact the ZyXEL pk5000z. I've got it hooked and up indeed all is well again.

I'm impressed with Qwest for sending out a new modem so fast, although still weird they never e-mailed me a reply.

So it's definitely an issue with the PK5000. hopefully anyone with this problem can get another modem.

pentta

Level 1

0 points

Feb 7, 2011 2:44 PM in response to Madduxfanbrian

same problem as OP. i tried all the published troubleshooting, but no go. then i got this solution from this thread - i unplugged my router (reset my IP) while both my itunes and apple TV were still open... when it came back online, apple TV was seeing my computer again.

beagblue

Level 1

0 points

Feb 7, 2011 7:49 PM in response to Madduxfanbrian

The "shared" tab is not being shown on the lefthand side of iTunes. I've been messing around for quite some time now to try and make it work. If I turn off "home sharing" and then turn it back on, the tab will show up. However, once I enter my password and hit "done", the tab dissapears once again.

Big_Jim

Level 1

0 points

Feb 7, 2011 9:19 PM in response to Madduxfanbrian

Turn off the router and connected wifi thingy, waiting a bit, then turning them on again worked for me. Days of frustration and pain dealt with.

wenoux

Level 1

4 points

Feb 26, 2011 6:04 AM in response to Madduxfanbrian

I had this problem with my apple TV for some time and finally resolved the issue!

I've checked all my router ports settings and also checked my firewall. Sometimes; by default, Windows firewall remains active even if you install something like Norton Antivirus and others. So make sure it is switched off first.

I've then upgraded my routers as well as my Apple TV; still with no luck.

Finally, as an afterthought, I updated my Belkin Powerline AV connection - which like similar products; simply encode network comms on a powerline. Immediately after I've done this, my system saw the Apple TV.

So it's not always the obvious components like the router or firewall that causes the problems. In my case it was the powerline networkl connection. Maybe some of you have similar devices that causes the same problem.

Good luck with getting things working.

Apr 11, 2011 6:09 PM in response to Madduxfanbrian

I believe i found out what is the problem !
it's under your router WALN stings
Check your router WALN stings , and look for (Guard Interval)
Check the mood of Guard Interval , if the mood is (long) change it to (Short)
Then click on Submit or OK .
Wait for your WALN network to Disconnect and Connect
Then check the sharing between your iTunes and APT

I hope this will solve the problem ..

Aug 11, 2011 12:49 PM in response to beagblue

Hey i have this same problem. Did you get it to work?

Sep 5, 2011 2:09 AM in response to Madduxfanbrian

I had the same problem. I had double checked everything in my set up and it was all done correctly, I turned off my firewall and opened the ports too but to no avail. I checked to make sure I had all the latest software and firmware updates (which I had). My service provider told me to download a program and use it to change the settings in my modem which I did, however that somehow broke my modem which, ironically, turned out to be a good thing because I went and "borrowed" my mam and dads modem and everything worked perfectly with that one. So my advice is to try a different modem and see if that works.

Footnote: My service provider is sending me out a new modem but I don't think that will work either so I bought the time capsule and I'll see if that bypasses the modem. If not, I'll "borrow" my mam and dads modem again and give them mine. I'll let you know in a few days.

jfreyba

Level 1

11 points

Oct 15, 2011 4:20 AM in response to macsoo

Re: Home Sharing not working, nor Apple TV

16-ene-2011 4:05 (in response to Madduxfanbrian)

Had the same problem. Tried all of the solutions posted here, and none worked. It occurred to me that unplugging the AppleTV box was the one thing I hadn't tried yet...and of course it worked. Hope that helps at least one of you.

It worked for me! Thanks a lot

Message was edited by: jfreyba

jwmon

Level 1

12 points

Dec 14, 2011 9:26 PM in response to Madduxfanbrian

Question:

Does iTunes have to actively be running on the computer for Homesharing to work with the new Apple TV?

Austin

Level 1

5 points

Jan 6, 2012 9:19 AM in response to Madduxfanbrian

I had the same problem. Then I realized....

When you log into your home sharing - it looks like you should click on the Done button below where the screen says "Home Sharing Is Now On". DON'T DO THAT!

Pretty simple. 🙂

Works fine for me now... seems to be just a simple formatting problem. Perhaps that button should be labeled "Stop Home Sharing" instead of "Done".

Jan 7, 2012 9:36 AM in response to Madduxfanbrian

Hi.

I feel your frustration. In case you haven't solved the problem yet, you should try unplugging all the cables from the apple tv, so it resets the apple tv as far as i know.

I tried reconfiguring my router, disabled/enabled firewalls, turning on and off home sharing, resetting router (worked some times) and lots more. Nothing really seemed to work, so i tried unplugging the apple tv from the wall and hdmi too, now my library suddenly showed up.

I will keep you updated if it somehow fails again 🙂

jwmon

Level 1

12 points

Jan 8, 2012 11:55 AM in response to SorteAllan

As I understand it, iTunes needs to be running on your pc for the file sharing to work (which makes sense), but is unfortunate. Especially when someone shuts down the pc or logs me off and shuts off iTunes.

If that's the case then I seem to be connected and working fine.

team3d

Level 1

0 points

Jan 12, 2012 7:04 PM in response to Madduxfanbrian

i had the same problem today, i update my routher to a time capsule, set up the airport.... everything works include my gen 1 apple tv, gen 2 apple tv also working except home sharing, it's showing, but can not load anything...

so after i read most comments on this thread, i went back to my network and check my selections (i'm using windows 7) i just change the wifi connections to home and check the box to share music and videos and it work now

Home Sharing not working, nor Apple TV