Home Sharing not working, nor Apple TV

Question

Home Sharing not working, nor Apple TV

Hello, and thanks to anyone who can help me.

I having trouble getting Home Sharing to work. Everytime I set it up in Itunes, after I click done, the Home Sharing tab dissapears on the left side, and not shared libraries or the 2nd Gen Apple TV I bought yesterday appear. Also, on the Apple TV, the computers to not appear.

Apple TV does connect to the wireless network, and the radio and Flickr works, so it is connected.

My setup.....

I have a new Gateway Desktop and year ole Gateway laptop, both running Windows 7 Home Premium.

Both computers have Itunes 10.0.1.22

They are all on the same network. The Desktop is wired to a Qwest router. The Laptop and Apple TV connect to the router wirelessly.

I have firewalls turned off on both computers and the router. I also set up "allow" rules through the Windows firewall through the ports the programs use (TCP 3689 and UDP 5353), and port forwarded the ports on my router (which shouldn't matter anyway if they are off, correct?

Am I missing something? Anyone else have the same problem?

Gateway Desktop and Laptop, Windows 7, Windows 7 Home Premium

Posted on Nov 9, 2010 8:25 AM

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Answer 1

Jolly Giant

Level 7

25,464 points

Nov 9, 2010 8:53 AM in response to Madduxfanbrian

have you seen these support articles:

[_*Setting up Home Sharing for Apple TV (2nd generation)*_|http://support.apple.com/kb/HT4352] and [_*Troubleshooting Home Sharing with Apple TV (2nd generation)*_|http://support.apple.com/kb/TS3509] ?

J GG

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Answer 2

Nov 9, 2010 9:04 AM in response to Jolly Giant

Yep, I followed both of those, with no success.

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Answer 3

Nov 10, 2010 5:14 AM in response to Madduxfanbrian

I have the same problem, but it was working fine for the last 30 days. All of a sudden last night the home sharing stopped working.

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Answer 4

Nov 10, 2010 10:15 AM in response to Madduxfanbrian

hi,
I'm new on here also I'm Portuguese sorry about my English.
got my 2nd gen apple TV all setup and working fine apart from wen i got in to advance menu on iTunes 10.0.1 i see no photos to share option??
I have looked everywhere on the web for answers but no luck.
So please guys if you could advise me i would be much appreciated.

Thank you

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Answer 5

Nandingo

Level 1

0 points

Dec 3, 2010 1:45 PM in response to Madduxfanbrian

I'm having the same issues as the O.P.. I've read all support articles referring to this issue. They have not helped in the least, although informative.

My Apple TV has the most current update as of Sunday 12/28/2010.

iTunes is current with the 10.1.0.56 update.

I'm using Windows 7 on a 64bit OS. Same network, wirelessly over a Qwest Modem Actiontec PK5000.

I've tried with the firewall turned off and on.

---

Madduxfanbrian, you are not alone.

Any available help or insight into this issue would be much appreciated.

Message was edited by: Nandingo

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Answer 6

Dec 3, 2010 5:59 PM in response to Madduxfanbrian

Yes, I have the same problem... I have the appletv and both of my laptops show up fine in home sharing on the appletv but not my main desktop where all the media is!!! I've turned off the firewall/allowed the ports... No dice.

Then I realized my main desktop library wasnt showing up in the laptops as shared media either... So I uninstalled k9 web filter and also disabled teatimer from spybot, now my desktop itunes library at least shows as shared on the laptops, but still not on my appletv! So frustrating. I've reset, disabled home sharing/turned it back on. No luck! Any ideas out there?

I which I could troubleshoot apple products more...

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Answer 7

Dec 5, 2010 7:33 PM in response to Madduxfanbrian

Hey Everyone!

I recently had to deal with this problem as well. I had home sharing set up properly on my pc on iTunes 10 and had it sharing perfectly with my laptop, iphone4 and Apple TV. However later that day it stopped working for no reason at all. I was really annoyed! I tried signing out, deauthorizing my accounts, and turning off and on the home sharing option. Nothing worked!

Then I just decided to reset my wireless networking via my router manually by re-saving my password. I usually have to do this for my laptop and PS3 once in awhile. BINGO! All of a sudden iTunes began sharing properly again with all of my sources and Apple TV and my iPhone were working again! Airplay(ing) of all my music, photos and videos/movies was working perfectly.

I'm not using an Apple router, so for those of you who are experiencin this problem without an Apple router give this a try...you have nothing to lose!

P.

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Answer 8

Nandingo

Level 1

0 points

Dec 5, 2010 8:04 PM in response to patrickdng

Hello patrickdng, thank you so much for replying and offering some help. Unfortunately for me this did not work. I was very hopeful as this was something I had not tried as of yet.

What I have found is the Apple Remote App for my iPod touch works flawlessly with my Apple TV all while Home Sharing turned on for both. I'm leaning towards to possibility that the issue of iTunes not connecting with Apple TV is stemming from my desktop. I'm still stumped though as what it could be.

Back to the drawing board...

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Answer 9

beakes70

Level 1

0 points

Dec 27, 2010 9:43 PM in response to Nandingo

I bought my mother an apple tv for Christmas. Home sharing worked until I updated the software on the apple tv. Now the apple tv can't find the iTunes library on her windows 7 machine. I can connect my iPad to her network and find her library through the remote app. Has anyone made any progress in resolving this?

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Answer 10

symisaba

Level 1

4 points

Dec 29, 2010 9:04 PM in response to beakes70

Mine was working fine until the Apple TV updated its software yesterday and now it can't find my PC. I also can play photos, music etc through my ipad on the same wireless network

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Answer 11

kmsarles

Level 1

0 points

Dec 30, 2010 3:02 PM in response to Madduxfanbrian

The Apple TV (2nd Gen) worked perfectly when we got it, but I've been having trouble for a couple of days. After reading through this thread I unplugged my router, plugged it back in, and voila! My computer was recognized on ATV once again!

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Answer 12

macsoo

Level 1

0 points

Jan 15, 2011 7:05 PM in response to Madduxfanbrian

Had the same problem. Tried all of the solutions posted here, and none worked. It occurred to me that unplugging the AppleTV box was the one thing I hadn't tried yet...and of course it worked. Hope that helps at least one of you.

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Answer 13

rockn

Level 1

0 points

Jan 15, 2011 7:51 PM in response to kmsarles

Same thing here; everything worked except it suddenly wouldn't see my computer where my library is. I reset my router, then opened iTunes, and I could see my computer on Apple TV again! Thank you!

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