Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Issue with 10.6.5 upgrade and PGP WDE?

Hi folks, I have an issue which I hope you can help me with. I have the latest PGP WDE and have ran the update to 10.6.5 last night. It downloaded fine and then rebooted. So far, so good.

It then didn't ask me for the WDE passphrase on rebooting and just hung at the Stop sign with the activity wheel turning. I left it for two hours (It's a mid 2009 MBP with 8Gb RAM, so shouldve easily completed in that time?) and then switched it on and off again after no further progress. Same thing, and then left it overnight and no joy. Then rebooted again and forced the drive selection (There is only one though).

Has anyone else had an issue with PGP WDE and the latest update?

15" MBP, iPhone 4/3Gs, iPad 3G, Mac OS X (10.6.4)

Posted on Nov 11, 2010 12:45 AM

Reply
Question marked as Best reply

Posted on Nov 11, 2010 1:08 AM

Just so folks know PGP WDE is PGP Whole Disk Encryption. have you contacted the folks at PGP? https://pgp.custhelp.com/
37 replies

Nov 15, 2010 10:06 AM in response to Jeffrey Bebee

i´m glad to see that a solution for my boot problem exists but i guess it´s too late for me...
- i had OSX 10.6.4 & PGP WDE
- i made the 10.6.5 update an some other like java an HP print client...
- after having this well known boot issue i spend a lot of time to figure out how to fix it
- unfortunately i thought it might be a good idea to make a image of the whole disk and reinstall OSX again
- now everything works fine but all my data is gone... so my question is: is there any way to get the image (*.dmg) of the non bootable disk back on my mac? i already tried to boot from cd and restore the image with the disc utilities programm... but an error occurred which says that this image isn´t bootable. well it doesn´t matter to me because i just want to restore from this dmg and recover my system with the previously posted tipps.

sry for my english & thanks in advance for ANY help

Nov 16, 2010 9:18 AM in response to bydandie

This whole situation is a load of horsepuckey.

I pay PGP $200/yr + for licensing and "support" which I never invoked before, but now that I have, I will not pay for their products ever again. I got stuck in a neverending loop of useless links about "how" to get support, none of them actually explaining how to get support, except the one suggesting I pay $3.00/minute for phone support or wait > 28 minutes for live chat.

You can download their "cdboot.iso.cdr" recovery disk which they expect you to burn in disk utility -- and uh, you cant boot your mac, so you're probably like me and borrowing somebodys PC.. tried linux, tried windows, USELESS.

I opted to wait the 28 minutes for a chat rep who advised me to rename it .iso (which didnt work in and of itself) and then download "ultra iso" to burn it.

Of course to use THAT i had to install the Intel Storage Matrix. (Have an AMD? You're screwed.) and yes finally after 3 hours of my life that ill never get back my mac boots again.

Good luck.

Nov 17, 2010 4:11 PM in response to rgrodevant

I've been unable to boot into the MacOS side of my Bootcamp-enabled 13" MBP since this update. Following PGP's boot disc instructions doesn't let me get into the Mac OS side, just the Windows side. Their support is aware of the Bootcamp issue here but hasn't been any help. I'd very much like to wipe and rebuild my entire laptop - can I just format the drive and start over without decrypting? What are my options here? thanks, my laptop isn't terribly usable at the moment!

Issue with 10.6.5 upgrade and PGP WDE?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.