Issue with 10.6.5 upgrade and PGP WDE?

Just so folks know PGP WDE is PGP Whole Disk Encryption. have you contacted the folks at PGP? https://pgp.custhelp.com/

Same issue here!

The PGP Support site states now that the 10.6.5 update should not be applied,

otherwise unencrypting first applying update second.

Which I haven't done (dooh).

Has selecting the boot drive at startup resolved the issue? It hasn't helped in my case.
Anyone any ideas?

Cheers.

There are two recovery options:

1. Boot from a bootable backup drive (eg Time Machine)
2. Using another Mac, download the Recovery Disk image from PGP, use Disk Utility to burn it to CD, boot the affected Mac from the CD, decrypt the hard drive and reboot.

The recovery image is available from here: https://pgp.custhelp.com/app/answers/detail/a_id/1658/~/pgp-whole-disk-encryptio n-recovery-for-mac-osx

I'm currently 3 hours and 45 minutes into the decrypt and it's 35% complete.

As an aside, Apple should update the support note for 10.6.5 to point this issue out.

There may be another way:

http://appletoolbox.com/2010/11/mac-os-x-10-6-5-wont-bootstartup-with-pgp-whole- disk-encryption-fix/

Haven't had a chance to try this yet, but looks promising.

there is an additional solution without need to decrypt
try this page
http://appletoolbox.com/2010/11/mac-os-x-10-6-5-wont-bootstartup-with-pgp-whole- disk-encryption-fix/
inside pdf
https://supportimg.pgp.com/guides/TechNote_PGP_WDE_Recovering_Data_Mac_OSX.pdf

but with a little correction
it should NOT read
cd "/Volumes/*Boot OS X*/System/Library/CoreServices"
but
cd "/Volumes/Boot OSX/System/Library/CoreServices"

without the space.

My space is up and running in seconds. Happy as can be.

Good Luck!

not my space my macbook pro is running again 😉

PGP has posted another solution I did not test

https://pgp.custhelp.com/app/answers/detail/a_id/1658

As others have stated - This is a problem with 10.6.5 overwriting boot.efi (Which PGP modified in 10.0.0 and above with pgpboot.efi).

This is a fairly easy fix, and was provided in the PDF cited above. For those that don't want to wait, here are the instructions provided:

*1. Insert your Mac OS X CD.*

*2. Boot to your Mac OS X CD.*

*3. Do not install Mac OS X; instead, from the Utility Menu, select "Terminal."*

*4. Type the following command: +diskutil list+*

You will need to note the disk identifier for the boot partition for your system disk. The boot partition is named "Boot OSX" and is the partition immediately following your system disk. For example, if your system disk is disk0s2, you should find a boot partition with the name "Boot OSX" with the identifier disk0s3.

*5. Type the following command: +diskutil mount <bootpartition>+*
*Where <bootpartition> is the disk identifier you learned from issuing the previous command. This will mount the boot partition for your system disk.*
Example:

Diskutil mount disk0s3

Note: You may need to take note of certain disk information during this
process, so PGP Corporation recommends having writing materials available
to you before you begin.

*6. Navigate to the CoreServices boot directory. This directory is located at the following path: +cd "/Volumes/Boot OSX/System/Library/CoreServices"+*

*7. Copy pgpboot.efi to boot.efi. To do this, type the following command:*
*+cp pgpboot.efi boot.efi+*

*8. Select Terminal > Quit Terminal.*

*9. Select Installer > Quit and choose to restart.*

You should now see the PGP passphrase prompt and if you successfully enter your passphrase, your system will boot correctly.

Yes, this fix worked perfectly. As noted, the document has the wrong number of spaces. Using tab-complete when typing the path avoids this problem.

Booting restored and Thanks!

Rurik

Wish I'd known about that before starting to decrypt. Now it's underway I dare not stop for fear of permanent damage.

Now 60% decrypted.

A day of my life I won't get back!

I am new to poking around in Terminal.
I do not see any partitions with "Boot OSX"
What did come up is the following:
/dev/disk0
0: GUID partitionscheme disk0
1: EFI disk0s1
2: Apple_HFS Mac 15" disk0s2
3: Microsoft Basic Data BOOTCAMP disk0s3

/dev/disk1
0: Apple partitionscheme disk1
1: Apple partitionmap disk1s1
2: Apple DriverATAPI disk1s2
3: Apple HFS Mac os X Install DVD disk1s3

I have mounted disk0s1, disik0s2,and disk0s3 and looked for the cd"/Volumes/Boot OSX/Library/CoreServices" and it comes back "no such file or directory"
What am I missing here?

@topmike,

Thanks, your solution worked for me.

Did exactly what @topmike wrote and it solved my problem, too.
**** I'm happy now 🙂
I'm starting to hate PGP. I've got it since a month and had lots of strange problems. This time I'm not sure whom to blame though 🙂

Jeffrey -

Sorry you are having trouble -

It appears that you have different names for your drives. That's OK, we will work around it.

Here are my disk Identifiers:

Password:
/dev/disk0
#: TYPE NAME SIZE IDENTIFIER
0: GUID partitionscheme *500.1 GB disk0
1: EFI 209.7 MB disk0s1
2: Apple_HFS Macintosh HD 397.3 GB disk0s2
*3: Apple_Boot Boot OSX 134.2 MB disk0s3*
4: Microsoft Basic Data BOOTCAMP 102.5 GB disk0s4
/dev/disk2
#: TYPE NAME SIZE IDENTIFIER
0: CD partitionscheme *231.6 MB disk2
1: CD ROM_Mode1 Mac OSX Install DVD 201.6 MB disk2s0

Notice in my example, my boot disk is called 'Boot OSX' I don't see that in your list. You could poke around in your drives and look for a /Library/CoreServices directory.

What ever your boot disk is named, either 'Boot OSX' or something else, that is what you type into the command *cd "/Volumes/+Boot OSX+/Library/CoreServices"*

If you are unsure with terminal commands, here are some simple ones to help you browse your disks.

cd - used to change directories example: cd /Volumes/
Note: all file names and directories must be typed in the exact case that they are listed (Also you can use modifiers i.e. - cd .. to up one directory, or CD - to go down)

clear - Clear the command prompt

ls - list file names and directories

pwd - Present Working Directory (Current directory)

man - (Manual) pulls up information about linux commands

quit - logout or quit

Hope this helps, Mike