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Level 1

8 points

10.1 refuses to play videos I purchased on iTunes - why?

Updated iTunes to 10.1 Now all of my videos purchase from iTunes won't play back. I can only hear the audio and see a blacked out screen. I have already tried installing iTunes 10.1 twice to no avail. Anyone else with this problem?

MacBook Pro, Mac OS X (10.6.5), iTunes 10.1

Posted on Nov 13, 2010 4:17 PM

26 replies

Nov 16, 2010 3:38 AM in response to czerc

The "protected" kind are the (usually older) DRM-protected files; the "purchased" kind are basically the (usually newer) iTunes Plus format, which doesn't have DRM.

See also http://discussions.apple.com/thread.jspa?threadID=2647674

czerc Author

Level 1

8 points

Nov 16, 2010 8:30 AM in response to czerc

So iTunes tech support finally provided what I had been looking for:

You can download iTunes 10.0 at the following link:

http://support.apple.com/downloads/#iTunes

Until they fix 10.1, I am sticking to 10.0. Maybe instead of spending so much time announcing the Beatles release on iTunes they should fix iTunes first!

czerc Author

Level 1

8 points

Nov 16, 2010 8:31 AM in response to czerc

iTunes tech support has not been able to fix my problem with 10.1 so I asked them to provide a link to 10.0 to downgrade for now until they fix 10.1:

You can download iTunes 10.0 at the following link:

http://support.apple.com/downloads/#iTunes

pberk

Level 2

321 points

Nov 16, 2010 3:27 PM in response to czerc

czerc wrote:
Just noticed the following in my iTunes...

Videos that won't play in iTunes but purchased through iTunes are labeled in the "Info" window as "Kind: Protected." The videos that I purchased from iTunes that WILL play are labeled as "Kind: Purchased." Why are these different if I paid for all of them via iTunes?

MIne that aren't working don't say "Protected" - they just say "MPEG-4 video file", while the working ones are tagged "Purchased MPEG-4 video file"

The ones lacking the Purchased tag still show up in my Purchased list... I'm beginning to think it was a glitch in downloading the file...

pberk

Level 2

321 points

Nov 16, 2010 9:14 PM in response to pberk

Well, I didn't change anything further, but on my last syncs the troublesome video transferred to both my iphone and ipad....

They still will only play in iTunes if I turn off Multiple Speakers, but at least the sync issue has cleared itself up somehow...

Nov 19, 2010 7:56 PM in response to czerc

I'm not seeing iTunes 10 on the linked page. Do you know if there's another location?

Nov 19, 2010 11:19 PM in response to emmjay021

Did not find the 10.0 version at the above link. Does anybody have the correct link?

aj81ds

Level 1

0 points

Dec 7, 2010 6:39 AM in response to czerc

I'm having the same problem except the problem is only with videos I purchased prior to 2010. This problem started after I downloaded the new itunes version 10.1, however I can play the videos with no problems in Quicktime but that's a hassle. I downgraded to itunes 10.0 to see if that will fix it but I am still having the issue.

Anyone have any suggestions? And has Apple even acknowledged that there is a problem with itunes?

Thanks

brian105

Level 1

0 points

Jul 25, 2011 4:24 PM in response to aj81ds

I am having a similar problem -- I was forced to download 10.4 (80) yesterday so that I could purchase a movie, and now none of my earlier purchased videos will view. There is just a black screen and no sound. Can anyone help?

Aug 9, 2011 4:21 AM in response to brian105

had the same issues with 10.4, it ended up with my apple id being locked for some reason.

dagooche

Level 1

0 points

Sep 5, 2011 11:55 PM in response to carloarturo

This worked for me using Itunes 10.4.1 Thanks!

10.1 refuses to play videos I purchased on iTunes - why?