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User profile for user: Reverse_Parn
Reverse_Parn Author
User level: Level 2
214 points

BootCamp 3.2 did not update successfully

So I checked updates, and I downloaded and installed BootCamp 3.2 from 3.1 on my 13" MBP.

Now when Windows starts, the BootCamp icon disappears right away, and nothing works. Screen Brightness, Keyboard Lights, nothing works now.

Anyone know how to fix this issue?

2010 13" MacBook Pro, Windows 7, and Mac OS X

Posted on Nov 19, 2010 4:26 PM

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User profile for user: dawalters
dawalters
User level: Level 1
5 points

Posted on Nov 20, 2010 9:12 AM

I had the exact same problem, only on a 17" MBP. In my case, Win7 event manager reported that BootCamp 3.2 Services failed to install, in particular the KeyAgent service (and without that you get no Apple keyboard and functions and apparently the BootCamp icon doesn't show up in the system tray).

Event Manager said the BootCamp installer did not have sufficient permissions, so I went to dial down the User Account Control (UAC) settings (in fact, I turned it off). What I should have seen when BootCamp 3.2 update was running was a window to ask my permission to continue (allow the software to install). Instead, there was a silent failure.

OK, so by turning off UAC that gives it permission in advance (you have to reboot after changing the UAC settings in order to ensure that it is truly OFF). After rebooting, I went to Programs and Features and found BootCamp Services as a software item. I selected "Repair" and after another reboot, I was back in business! Keyboard is now fine (including the disk eject button, which I wanted working). Then I went back to turn on UAC to its default level (one notch below highest setting). It is useful (normally) to have this on.

Ask the Windows Help system if you don't know how to find the UAC settings to give this a try. Hope it helps you.
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User profile for user: dawalters
dawalters
User level: Level 1
5 points

Nov 20, 2010 9:12 AM in response to Reverse_Parn

I had the exact same problem, only on a 17" MBP. In my case, Win7 event manager reported that BootCamp 3.2 Services failed to install, in particular the KeyAgent service (and without that you get no Apple keyboard and functions and apparently the BootCamp icon doesn't show up in the system tray).

Event Manager said the BootCamp installer did not have sufficient permissions, so I went to dial down the User Account Control (UAC) settings (in fact, I turned it off). What I should have seen when BootCamp 3.2 update was running was a window to ask my permission to continue (allow the software to install). Instead, there was a silent failure.

OK, so by turning off UAC that gives it permission in advance (you have to reboot after changing the UAC settings in order to ensure that it is truly OFF). After rebooting, I went to Programs and Features and found BootCamp Services as a software item. I selected "Repair" and after another reboot, I was back in business! Keyboard is now fine (including the disk eject button, which I wanted working). Then I went back to turn on UAC to its default level (one notch below highest setting). It is useful (normally) to have this on.

Ask the Windows Help system if you don't know how to find the UAC settings to give this a try. Hope it helps you.
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User profile for user: ReMacs
ReMacs
User level: Level 2
295 points

Nov 20, 2010 9:28 AM in response to Reverse_Parn

In C:\Users\?????\AppData\Local\Temp you can see BCUIUpdate.log
which for me showed following

1) Info: Found Boot Camp x86 version 3.1
System does not require ATI graphics update.
Info: BootCampUI failed to install Boot Camp patch. The install returned 1641
Info: BootCampUI is exiting. The install returned 1

2) Info: Found Boot Camp x64 version 3.1
System does not require ATI graphics update.
Info: BootCampUI failed to install Boot Camp patch. The install returned 1641
Info: BootCampUI is exiting. The install returned 1

In Mac Pro, my Ati Radeon 4870 needed no update, but I see in Control Panel Installed programs, that a few drivers like wireless keyboard etc. were added that I don't need and have removed them.
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User profile for user: DogDutyAscetic
DogDutyAscetic
User level: Level 1
47 points

Nov 20, 2010 7:10 PM in response to ReMacs

I had the same thing happen on an XP Pro installation. Bootcamp won't patch and I noticed in the log files the same error as the previous poster. I also downloaded the bootcamp patch manually and decompressed it. There obviously is an ati patch file in there among other files. There was a windows hot fix file which installed from the decompressed folder I made without a problem. The other files would not install. I'm on a MBP 2010 i7.
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User profile for user: Satchmo
Satchmo
User level: Level 4
1,325 points

Nov 21, 2010 6:16 AM in response to Reverse_Parn

I tried to install BC 32-bit and was instructed to download 64-bit. I tried to install 64-bit and was told I needed BC 3.1 first. There is no 64-bit 3.1 in Apple's download list. I tried to install the 32-bit 3.1 update and was told that I needed to install 3.0 first. There is no 3.0 update on Apple's site. I can't locate what version I have installed on drive C:.
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User profile for user: Toocool4
Toocool4
User level: Level 2
365 points

Nov 21, 2010 3:08 PM in response to Satchmo

Where you having problems with Boot Camp 3.1? If not and you don’t have any of the new hardware like MacBook Air, ATI –Radeon HD 5870 graphics card etc go back to Boot Camp 3.1

I run a MacBook pro late 2008, It works well with Boot Camp 3.1, it’s not broken so why change it. Same with the 10.6.5 update that a lot of people are complaining about, if you don’t need it why change.

If you are going to try new updates, make sure you have a bootable back-up.
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User profile for user: WishWash21
WishWash21
User level: Level 1
11 points

Nov 30, 2010 4:07 AM in response to Reverse_Parn

I had the same problem, so I tried to re-install bootcamp 3.2. I downloaded a new file and selected run. After installation Windows told me the file did not install properly and I had the option to accept the condition or allow Windows to reload and choose the right setting. I let Windows reload and configure and now everything works fine. I hope you have the same success 🙂
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User profile for user: bias_head
bias_head
User level: Level 1
0 points

Nov 30, 2010 6:52 AM in response to WishWash21

I cannot install the Boot Camp 3.2 update.

Every time it asked for restart, I restarted it and had Boot Camp 3.1 and not 3.2. Then I downloaded the 3.2 update for manual install, but it could not proceed either. (Once it caused BSOD with no particular reason or error, it just wrote "stop" as a reason.)

The problem is that earlier I deleted all older install cache files of Boot Camp 3.0 from /Documents and Settings/All Users/Application Data/Apple Computer/Installer Cache/ to gain some space on the WinXP partition and now the 3.2 update cannot proceed becuase it cannot find 3.0 install files.

It is strange that here I find that it is OK to delete those files:
http://discussions.apple.com/thread.jspa?threadID=1513820

How can I make the 3.2 update find the 3.0 install files?
Maybe from the Snow Leopard install DVD? I tried to locate the .msi file on the DVD, but it did not help.

Can you help me?
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User profile for user: Erikkup
Erikkup
User level: Level 1
15 points

Dec 1, 2010 9:17 AM in response to bias_head

A patch is really just a set of transforms. As such it needs the original MSI to be able to install. For most application installs using MSIs the msi is cached in the :\windows\installer folder. Boot Camp also caches it in a second location. Both copies would have to have been deleted for the install to prompt for the original source. You should be able to just insert your original install dvd (Snowleopard?) and proceed with the patch install.
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BootCamp 3.2 did not update successfully

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