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This content requires HDCP for playback problem! Apple TV2

Owned Apple TV for two weeks. Two weeks ago, everything was fine for films already in my iTunes library.

This week, when selecting play on a movie, I get the message 'This content requires HDCP for playback problem' inconsistently. Some vids work, some don't. Then they do then they don't! I have tried on a Samsung TV and a Sony Bravia? Same for both!

How do I resolve this. I have tried different HDMI ports, turned Apple TV 2 off and on. Tried different cables (Although my HDMI cable is the one I purchased from Apple).

Any suggestions? Is it something Apple need to fix? This is kinda embarrassing when I tell friends how good Apple TV is, get them round to watch a movie and inconsistently get this.

Many Thanks for any help

Dave.

Apple TV2, Windows Vista

Posted on Nov 21, 2010 2:52 PM

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Question marked as Best reply

Posted on Dec 8, 2010 11:42 AM

Mine worked fine one minute then gave me errors the next. I did these things 1. Unplug the hdmi cables. First tv then apple tv 2. Unplug the TV power and the AppleTV power, let them sit 30-60 seconds, 3. Plug in hdmi cables while power is off 4. plug the tv power in first, then the ATV power. This worked for me! (I was told it's an HDCP Handshake error, and the handshake is forced to be done again by unplugging power, but make sure you unplug both devices and plug them in the order above).
152 replies

Aug 3, 2015 1:47 PM in response to David Irvine

I'm still having the same issue.

Go to play content on my ATV3, and I'll occasionally get "This content requires HDCP...", etc.


Now, the difference for me is restarting the ATV actually works and I'm able to play (any) content. But then, a day or so later, the problem (error message) reoccurs and I have to restart the ATV all over again. So not a huge issue, but it's definitely mighty annoying. Particularly since one has to wait quite a while after clicking Play before the error message actually appears and you know the content isn't going to play... then quite a while for the whole reset process. By the time it's all over, you've lost the interest in playing the content in the first place ;-)


I'm already using gold-plated cables, and have tried switching HDMI ports on the TV.


I found myself with a rare stretch of time when I could actually sit down and troubleshoot, and it seems unplugging and replugging the HDMI cable also works in my case... but I'm not going to get up everytime to unplug a cable or teach SWMBO what to do. We'll stick with restarting, for now.


The fact that it's so random when it occurs, and the fact that once I restart everything works fine for a while, is the most frustrating part. Seems like once it's working, it should work from then on. Unless my LG TV is somehow timing out it's HDMI ports every 48 hours or whatever and resetting the handshake (thus reintroducing the error). Would that make sense?? I looked for any settings in the TV that might point to this and didn't see any.


From what I've read, HDCP doesn't work worth a lick anyway (hackers can easily defeat it)... so us honest consumers are really the only ones who are suffering here. I suppose, in truth, that is the most frustrating part.

Aug 3, 2015 2:56 PM in response to keriah

I did find some videos on YouTube mentioning the same solution, keriah.


The problem is, running your signal through another component (the splitter) degrades your image quality. Maybe not to the degree that you'd even notice, but it'd be aggravating to know there's any degradation due to a component you really shouldn't need.


It might be worth a try, though.

Jun 25, 2016 8:37 PM in response to David Irvine

It's June 2016 and this problem just cropped up for me... UGH


Here was the fix, previously posted and IT WORKED: Thanks to Norcalgrl


Norcalgrl Wrote.....

Re: This content requires HDCP for playback problem! Apple TV2



Dec 8, 2010 11:42 AM (in response to David Irvine)

Mine worked fine one minute then gave me errors the next. I did these things 1. Unplug the hdmi cables. First tv then apple tv 2. Unplug the TV power and the AppleTV power, let them sit 30-60 seconds, 3. Plug in hdmi cables while power is off 4. plug the tv power in first, then the ATV power. This worked for me! (I was told it's an HDCP Handshake error, and the handshake is forced to be done again by unplugging power, but make sure you unplug both devices and plug them in the order above).


This content requires HDCP for playback problem! Apple TV2

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