Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

22 points

No video output from AppleTV after update.

I updated AppleTV the other day and all seemed to work fine until I switched it off yesterday and went to turn it back on today to watch something.

Basically the AppleTV is starting up OK but not outputting anything on the screen. I have tried different HDMI cables and a different TV (both newish LCD / LED tv's) but nothing is coming out.

My iPad is picking up the AppleTV and allows me to remote play to it but the TV's are picking up no signal at all and nothing is shown on screen.

Apart from pulling the power, is there any way or resetting this thing if I can't see anything on screen?

MacBook Pro, Mac OS X (10.6.5), iPhone OS 4.2.1

Posted on Nov 24, 2010 8:06 AM

Best reply

vazandrew

Level 8

40,366 points

Posted on Nov 24, 2010 11:52 AM

grab a micro usb and connect it to iTunes, restore it from there.

View in context

28 replies

Apr 7, 2011 10:45 AM in response to Chanandl3r

Hi, any solution for this I am having the same problem I have Sony Bravia tv.

AA

Apr 11, 2011 8:39 PM in response to iaaquestion

I have the same problem. Apple TV worked fine for the couple months I had it before the upgrade. Now, since upgrading to 4.2.1, I have to unplug it and turn off the TV anytime I want to use it. I returned the Apple TV for a new one, which worked fine until I upgraded the software again. This is ridiculous. Obviously this is a firmware issue with Apple. Has nothing to do with my TV or HDMI cable (which was purchased from the Apple store). Lots of people seem to have this problem. How soon until a new upgrade comes out to fix this? I want to start enjoying Apple TV again, it is a paper weight for now. Stop ignoring the problem and give us a solution!

mdegnan

Level 1

4 points

Apr 12, 2011 8:08 PM in response to evanshouse1

I'm piling on here in the hope that Apple sees this problem and acts on it.

I've got an Apple TV v2 and am seeing the exact same problem on a Toshiba LCD TV. My ATV worked perfectly until I did the recent firmware upgrade, now the normal pattern is zero video or audio on startup, and if I can get a picture it blacks out after a few minutes, as described earlier.

Bouncing the device's power doesn't seem to do it. I'm hoping a firmware upgrade is coming soon that will fix this problem more than a few people are having.

Apr 15, 2011 5:31 PM in response to Chanandl3r

I also am suddenly getting no video signal from my Apple TV to my Westinghouse TV via HDMI cable. I have no idea if there was a firmware update-- I don't recall updating unless it happened automatically. But since I can't communicate with the Apple TV or see any picture, I can't even figure out what is wrong.

I've tried changing HDMI cables, trying different HDMI ports on the TV, rebooting the Apple TV-- nothing. No video. What is up???

JSdaSM

Level 1

22 points

Apr 18, 2011 6:16 AM in response to Chanandl3r

Same deal here - updated the Apple TV and now no video via HDMI. Worked perfectly before the upgrade, so it's quite obvious this software update broke something. Tried different cables, resetting to factory settings, etc. Thanks Apple! Appreciate you screwing up a good thing...

Apr 24, 2011 4:57 PM in response to Chanandl3r

I also have a $99 (+tax) "Black Box" which will not display video on my Sony Bravia TV. It's bad enough to have a product that I can't use, but it is even worse to be told that I cannot get any support from the manufacturer (Apple) because my product is more than 90 days old. Come on Apple, let's fix the problem and share the solution with your loyal customers by all available means.

Chanandl3r Author

Level 1

22 points

May 2, 2011 11:56 PM in response to Chanandl3r

Just popping back to provide a quick update to this thread I started.

I managed to get hold of a US Apple TV (I live in the UK by the way) and have been using that one for the last 2 months and have not had any issues with it at all on any of the 3 TV's I own and have been experiencing problems with.

I still have my UK bought Apple TV and it is still giving me trouble but now it is only now and then that the problems happen, say about 1 in 5 times when I want to use it.

Both Apple TV's have been updated with the latest firmware and both appear to be working fine when they get turned on. I wonder why though, the US Apple TV is not having the same problem.

wahmei

Level 1

0 points

May 27, 2011 3:10 PM in response to Chanandl3r

It's odd that you're probs are fixed...

I have an ATV1 (from U.S.) and after the latest update am having probs like everyone in this thread. I've reset, unplugged, and reset again - but it doesn't work. It is now a glorified electric paperweight.

sim0

Level 1

0 points

Jul 16, 2011 11:44 PM in response to Chanandl3r

same thing happened to me after update. I have a panasonic tv. turned out to be the tv. all i did was unplug the tv for thirty seconds then restore power and it worked fine. dont know why. hope this helps.....

Spokkari

Level 1

0 points

Oct 25, 2012 1:02 PM in response to Chanandl3r

I have a Panasonic tv and a new Appletv. I can only see apple logo when booting - then nothing. Tried rebooting, changed hdmi-input, settings on tv, nothing helps. :(

Oct 25, 2012 1:24 PM in response to Spokkari

I too have a panasonic TV and a new ATV2 and had the same issue. When I unplugged the ethernet cable I could access the settings. I tried resetting but now ATV2 startup just keeps looping to the language select screen. Is this an issue with the new software? Any fixes?

Feb 5, 2013 2:48 PM in response to Chanandl3r

Go to settings, general, restart. It solved the problem for me ! Hope it vill work for everybody. :)

Dazma1

Level 1

0 points

Oct 11, 2015 10:55 AM in response to vazandrew

I just done this after months of it not working came straight on haven't done the update yet but hopefully it should now be sorted.

No video output from AppleTV after update.