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6th Gen nano wont connect to computer or itunes.

Alright so when i connect it itunes identifys that i have plugged in an ipod but it cant properly identify it, usually when you plug in a new ipod you give it a name and all that, but i cant even get that far. My itunes is updated and ive unplugged and plugged in my usb's multiple times and restarted my computer multiple times, used to safely remove hardware button to reconnect it, and turned off my firewall, it seems ive tried everything and its not working.. im about to just take it back becuase im begining to think its defective. It wont show up as a driver on my computer either, and ive tried resetting it without itunes, nothing seems to be working... if theres something i missed leave a post ill try it and get back to ya(:

:EDIT: ive also followed the entire apple troubble shooting page for the 6th gen nanos and it didnt help me at all D:

Message was edited by: xMagicalxMaggotx

Windows Vista

Posted on Nov 28, 2010 9:55 AM

26 replies

wrench61

Level 1

0 points

Jan 7, 2011 10:41 AM in response to willsmiththethird

Okay, quick question then, an ipod touch and an ipod 3g both can connect to itunes but the nano cant. I was able to put music on it yesterday from my friends Mac, but the problem happened before that, i dont know if its an ipod issue or a comp issue? When i run my diagnostics in itunes it just says no ipod found but the rest of the bubbles are green, any more suggestions would be great, thanks

Jan 7, 2011 11:52 AM in response to wrench61

I can only help with what I did, I dont particually know anymore than that. Like I said, I tried all the steps in the apple support section and then ran the diagnostic in iTunes. all the bubbles were green except the iPod one and at the end it gives that list of text saying all its findings. when i examined that, one of the lines said "user is not administrator" so thats when I created a new user on my laptop. I'm afraid this is much as i can help with really.

wrench61

Level 1

0 points

Jan 7, 2011 11:59 AM in response to willsmiththethird

no problem, i appreciate the tip, thanks again!!

jmakka

Level 1

0 points

Jan 8, 2011 11:31 PM in response to xMagicalxMaggotx

I purchased a new ipod nano a little over two weeks ago and since purchase I have been most disappointed with the product. The problems I have encountered with it are;

1) Battery life is not at all even close to the stated battery life on your websites of 24 hours playback. I am lucky if i get 5-6 hours playback. I found this piece of advertising most misleading.

2) When the battery goes completely empty the computer will not recognize nor charge the ipod, which for me makes the ipod completely useless because it goes flat so quickly and then I have a ipod that doesn't work or synch with my computer.

If I had known of these problems prior to purchasing the ipod nano I would not have bought it. I find it on the whole a disappointing "apple" experience.

Jan 14, 2011 5:05 PM in response to jmakka

If you are just listening to music you have sync'd to the nano on default settings you will get 24 hours of playback. If you listen to radio, turn on EQ settings, etc. you reduce battery life with those options.

i

Jan 14, 2011 5:07 PM in response to wrench61

Make sure and recheck your system config to make sure that it supports the Nano. You should have USB 2.0 ports.

Make sure you are not connecting to your computer via a hub. Connect directly to a USB port on your computer. Don't use one that is on the front of the computer, use one on the back. You need to make sure you get the proper power from the USB port and front USB ports on a PC usually have lower power than the ones on the back of the computer.

i

LmcS.

Level 1

0 points

Jan 16, 2011 8:51 AM in response to xMagicalxMaggotx

Got same prob sooo annoying... took i-pod back got a new one same thing happened,tried it in laptop which has vista worked straight away i have windows xp might be something to do with that?

Jan 17, 2011 3:54 AM in response to xMagicalxMaggotx

i had the same problem.

it only happens when my shuffle is completely flat, i have a mains - USB plug so i just re-charged it from the mains and then it worked fine.

hope this helps you all.

Jan 25, 2011 2:12 PM in response to LmcS.

Hmmmm.... I was using XP then updated to Windows 7 and I have not had any problems with either. You may need a clean install of itunes and all the other apple bits.

Here is a link that might help:
http://support.apple.com/kb/HT1925

I think we mentioned this, but also make sure to connect directly to your computers USB port. Don't use a USB hub to connect.

i

Jul 9, 2011 11:09 AM in response to xMagicalxMaggotx

SOLUTION IS: use the older version USB plugs. the new one does not work well with any of my ipods but the two older ones work just ine so i you have any of those, use them instead o the one that came with the 6th Gen ipod. it worked perfectly for me so hopefully it does for you too. 🙂 hope this could help

jmurcia

Level 1

0 points

Mar 28, 2012 2:36 AM in response to xMagicalxMaggotx

I have the same issue I called the support and they said that my coverage is already over. I explained to them that the nano usb is not recognized and they told me that I would have to purchase coverage to fix the nano. Apple and other electronice are programed to malfunction to make the consumer purchase more products which in this case it will have to be the program that makes the nano work again. There is nothing wrong with tthe computers or the nano. Customer just have pay again to make it work again. It is not everyone with nano or ipods a couple million consumers $34 repair fee that alot of money. SCAM

6th Gen nano wont connect to computer or itunes.