iTunes store account hacked

Hello again everyone. Good news in that it has only taken a couple of days to fix things up. But - obviously had to change my password in all things Apple. Money refunded to my itunes account. NO explanation as to how this happened and NO admission that the itunes store had been hacked! NO comment to my question about the security of my own personal details, including credit card which had been deleted. All I received was just two standard e-mails that virtually accused me of being at fault. Oh well, no credit card details will ever be left with Apple again and I shall go back to buying CDs!

Good luck to everyone else who has experienced this same problem - hope you get your money back!

Cheers,

John

I got hacked as well, yesterday and today!

I had £29.41 left in my account after buying Streetfighter IV: Volt on Thursday when it was on special offer and when I checked my email a couple of hours ago, I found that there were some unauthorized purchases for Kingdom Conquest which I knew I had definitely NOT bought as these were done while I was asleep and at the time, I was downloading video podcasts from iTunesU while asleep!

Thanks to whoever had done this, I only have 54p left from £30 worth of giftcards which I had bought a couple of weeks ago.

How do I go about arranging a refund from iTunes?

Do what we have all done. Immediately change your password, even though Apple will probably deactivate, and contact Apple immediately. I did it via email and got a response in 24 hours, a refund in the next 24 hours and then they deactivatd my account. I just had to reset. Be complete and thorough in your email. Good Luck!

Got my money back, got my account working again. Got my money stolen again. This is criminal. I'm reporting my issue to the state attorney general. Obviously apple is trying to keep a lid on this. I'm done with them.

I changed my password as soon as I could and I've already changed my security detals except my Apple ID as I don't know how to do that.

I had to go to the Apple Store in Liverpool to get assistance on how to contact Apple Customer Support which I've done via the UK site, so I'm waiting to hear from them.

You swear Apple are more concerned with protecting their reputation than helping their own customers.

Oh well, I wonder how they'll feel when they get a lot of bad publicity when this story gets out to the wider media...

Add me to the list of hacked accounts,

for the past two weeks I have been getting frequent e-mails from apple saying my account has been blocked because of multiple password attempts. I updated my password to a completely random series of numbers, letters and special characters that was 8 characters long but that was not enough.

The hackers drained my gift card with in-app purchases from -KindomConquest- in total $8.99 as I only had $10 in credit remaining. Its annoying to say the least my password was a strong password and it was still defeated. Since there are so many other posts on here I am now starting to think that there is a flaw that Apple has not fixed that is allowing hackers to compromise so many accounts.

I e-mailed Apple about the purchases hopefully they do the right thing and refund the purchase. I believe Apple is aware of this problem because they removed the credit card I had associated with my account. However now I am concerned about using that account any more or any account tied to Apple because my password was complex and it was still hacked.

One way around this problem I started using is if your credit card company uses a VAN or virtual account number.

CitiCards lets you set up temporary credit card account numbers linked to your real account. You can set up an expiration date and maximum amount of money that can be charged. I now have a 99 cent credit card stored on iTunes. When I plan on buying something I'll go to Citi, up the amount to what I want to spend, and then make the purchase, being sure that $1 or so remains on the card. Apple (or any hacker) only sees the virtual account number, and never gets back to your original number.

I would have preferred the amount to be less than 99 cents, but thats what happened after taxes... oh well.

Account hacked too! I haven't logged for well over a year and have never recieved emails from apple so cant be phishing scam.

I had 3 emails.

1x CC information removed

2x unauthorused purchase of Taxas Poker

I have changed my password and security question/answer and email apple. Awaiting reply.

Let see if apple are forthcoming

Jackz from UK

I have not been hacked, but after readiing about this ridiculous situation I did log in to my iTunes account and delete my credit card information. I mostly download free apps and free kindle books, and can enter CC info temporarily the rare times I do buy something. Also, in light of Apple's blatant refusal to step up and either explain what is happening or take the blame for this, I will never buy another song from iTunes unless it is unavailable elsewhere. Amazon has a very good selection at better prices and so far no sales tax.

Apple was quick to refund the fraudulent purchases so chears to them however 15 minutes after they refunded my account it was drained again with the same -KingdomConquest- in-app purchase. Apple support said they disabled my account which must have been a lie plus I changed my password to a 12 character random password with Capital Letters, Special Characters, and Numbers in a random order and still this happened which makes me think its not a password issue at all but rather an issue with their system that they are taking advantage of

APPLE FIX THIS!!!!!

Oh yes my security question was never a real answer its 32 characters that are totally random (me bashing the keyboard) it does include Capital Letters, Numbers, and Symbols. I don't even know what it is 🙂 but you raise a good point so I mashed the keyboard again and made it as long as Apple would allow me.

Nice for security, but how are you going to reset your password when it asks you to answer your security question? Of course you can use the email reply option, but you might be shooting yourself in the foot if you really can't answer the question...

I received a $15 gift card purchased from a local drug store as an anniversary gift on June 10th, 2011. On June 14th I attempted to redeem my gift. I was unable to log in so attempted to retrieve instructions on how to reset my password via my email account. I never got an email. I tried having it sent to a different email account. I never got an email. I checked to see if my AppleID existed and was advised it did not. I have been using the same account information since 2004. So I tried to make a new account using the same information I had been using thinking it would get kicked back if that account already existed. It let me sign up using ALL of the same information I have been using for years. I attempted to redeem my gift card, but it told me it had already been used. I wrote to support. THREE days later I received a response that someone who had the user name beginning with 'super' had redeemed the card on the 11th (the day after my husband purchased it, but before I scratched off the redemption code). They could not give me any more further information and they are sorry they couldn't help!!?? I replied that this was unacceptable and scanned the images of the back of the gift card along with the receipt of purchase. THREE MORE days later I received an email apologizing, but asking if I could rescan the front and the back of the card along with the receipt at a higher quality (than PDF? ever hear of zoom?) I took them to my husband's architectural office and used their high resolution scanner and sent them back today. I still haven't gotten any kind of refund and it's only $15!!! I just wanted the Adele album. 😟 For my 11th wedding anniversary 😟 For the 10 hour car trip 😟 'Super' and Apple can bite me, but I want compensation.

Have not used iTunes in two months, have not even had my iPad on during that time. This morning had an email saying I had changed my account info, so I logged in. At the time of login, my balance was about 1/3 of what I had previously had for gift cards, which I had been saving and adding to for years. Changed the password. Literally watched my balance disappear after changing the password, while frantically clicking the link on each purchase to "report a problem" which just brought me to a generic contact us page with a variety of topics. In the space of a few minutes, I went from hundreds of dollars of gift card money to $3.78. During that time, I not only changed the password, but corrected the address, changed the reset question, and changed my email and login id. Sent numerous emails to Apple, as of yet, not response. Texas Hold 'em and chips are the purchase in this case, which I obviously did not make. I am in IT, and am supremely careful with my user names and passwords as a result, but was not aware of the history on this problem since I do not allow Apple products in our organization. Since I made no recent purchases, no recent downloads, no recent anything (even the gift cards ranged from probably 1 to 5 years old), I am baffled as to how this came to occur to me and so many others. As Murphy would have it, I got nailed worse than the majority as well...

This just happened to me as well. I rarely make purchases on iTunes, maybe once a week, and only for small amounts. However, when I checked my bank statement Monday I found several large purchases. I logged into my purchase history on iTunes and found numerous purchases specifically "purchased as a gift for livemore4@qq.com. I used some software to search for the account user and was lead to a company profile in China, similar to our version of AOL. Among the purchases were Plants vs. Zombies, Street Fighter, Fish Odyssey, Pool Bar, TomTom US & Canada, and Scream 2. The purchases totaled $168.49. I've written tech support and all they've said at this point is to change my account info and cancel my card associated with the account, but they have not mentioned anything about a refund. Also, they claimed that it was somehow my fault because I must have accidentally filled out a false Apple, Inc. document. My questions is, if my account is only linked to my computer then how is it that Apple can allow someone in China make purchases using my information. I'm glad some of u have gotten a resolution, I'm hoping mine will come soon.