How to reset forgotten Restrictions password with iPhone restore?

When i try restoring it keeps saying error-36 why is this happening?

http://support.apple.com/kb/TS3694#error36

Your antivirus or firewall is stopping the update to protect you. Try disabling them.

I found that iBackupBot free version could not restore the device.

However you can edit the PLIST with the free PLIST editor,

then import it into the backup file using iBackupBot.

Then use iTunes to restore the device from the now edited

backup. This worked for me two days ago with the most

recent trial version of iBackupBot.

Thanks Lawrence all fixed

Great stuff! works like a charm.

iPod verion 6.0.1

Thank you!!

Hi Piusfelix

Can you please expand on

Piusfelix wrote:

Piusfelix wrote:

I found that iBackupBot free version could not restore the device.

However you can edit the PLIST with the free PLIST editor,

then import it into the backup file using iBackupBot.

Then use iTunes to restore the device from the now edited

backup. This worked for me two days ago with the most

recent trial version of iBackupBot.

Where is the free PLIST editor etc....? Sorry I am new to this stuff.

Can you tell me step by step newbie style?

Thanks so much

Paula

Hi Piusfelix

Sorry I forgot to mention I have a mac. So nembie mac instructions would be so awesome. Is it possible to ask the impossible that being can this be done without paying for programmes? so for free.

Thanks

Paula

Hi all

ive had the same problem everyone is going on about. I changed my restriction passcode ages ago to stop the kids buying in app games etc.

I have followed out the details above and i even paid for the full version of ibackupbot but now thats all been done i was so excited to finally get over this issue however im getting two error codes coming up, not together mind you numbers 35 and 36.

Ive made sure my security/firewall was disabled and it is not really sure on what to do next please can someone help.

I have the iphone 4S and using the mac book air if that helps.

Thanks in advance :-)

I'm not exactly sure what to do for those errors, however I found this article on apple website with a list of error codes and what causes them. Here is the link: http://support.apple.com/kb/ts3694

Hi Tomjr260

Thanks for the link, i did go through earlier posts and found this link already but it doesnt seem to make to much sense. I have tried using my sons laptop which runs windows 7 and followed the steps again from the start incase it was the apple laptop at fault but i had the same error messages 35 and 36.

Is there any other way that you know of please

Thanks for your help so far :-)

Possible causes of those errors if they occur when restoring the phone:

1. Your antivirus is blocking access to gs.apple.com.

2. Your phone is jailbroken.

3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.

4. Apple's activation servers are down (very rare, and never for more than an hour or so).

For 1. try disabling your antivirus. If it's Kaspersky you may have to completely uninstall it, as there's no way to turn it off completely.

For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing gs.apple.com from your "hosts" file on your computer.

I have a few things for you to try:

1) Make sure the account you are logged into is a computer administrator.

2) If that doesn't work, try using a different charger cord with your phone.

Also which instructions did you follow? Were they the ones posted by me?

thanks for the replies

Yes i followed your instructions

i tried a different cable too, but to no joy. I have or am unsure about what you mean logged in as administrator. I am not to clued up on computers and am learning as i go, step by step works well lol.

Thanks

To see if your account is an administrator (for Windows):

Go to Start->Control Panel->User Account and Family Safety->User Accounts

See if the account you are logged in as says "Administrator" under the name.

If not, click Change your account type and select administrator then click "Change account type".

If this does not work, maybe it would help if you could post a screenshot from when the error occurs.

Tomjr260,

Thanks for all your patience with this. I've gone through your instructions from page 11, but when I double-click the 'library/preferences/com.apple.springboard.plist', I don't see the SB line I should be seeing.

I've tried 2 different backup dates, and I've looked for all '.springboard.plist' (since sometimes there are 2 apparently) but no luck.

I'm on version 6.0.1. It's like I'm so close but can't get that last part. Any suggestions?