How to reset forgotten Restrictions password with iPhone restore?

Hi Tomjr260

Thanks for the link, i did go through earlier posts and found this link already but it doesnt seem to make to much sense. I have tried using my sons laptop which runs windows 7 and followed the steps again from the start incase it was the apple laptop at fault but i had the same error messages 35 and 36.

Is there any other way that you know of please

Thanks for your help so far :-)

Possible causes of those errors if they occur when restoring the phone:

1. Your antivirus is blocking access to gs.apple.com.

2. Your phone is jailbroken.

3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.

4. Apple's activation servers are down (very rare, and never for more than an hour or so).

For 1. try disabling your antivirus. If it's Kaspersky you may have to completely uninstall it, as there's no way to turn it off completely.

For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing gs.apple.com from your "hosts" file on your computer.

I have a few things for you to try:

1) Make sure the account you are logged into is a computer administrator.

2) If that doesn't work, try using a different charger cord with your phone.

Also which instructions did you follow? Were they the ones posted by me?

thanks for the replies

Yes i followed your instructions

i tried a different cable too, but to no joy. I have or am unsure about what you mean logged in as administrator. I am not to clued up on computers and am learning as i go, step by step works well lol.

Thanks

To see if your account is an administrator (for Windows):

Go to Start->Control Panel->User Account and Family Safety->User Accounts

See if the account you are logged in as says "Administrator" under the name.

If not, click Change your account type and select administrator then click "Change account type".

If this does not work, maybe it would help if you could post a screenshot from when the error occurs.

Tomjr260,

Thanks for all your patience with this. I've gone through your instructions from page 11, but when I double-click the 'library/preferences/com.apple.springboard.plist', I don't see the SB line I should be seeing.

I've tried 2 different backup dates, and I've looked for all '.springboard.plist' (since sometimes there are 2 apparently) but no luck.

I'm on version 6.0.1. It's like I'm so close but can't get that last part. Any suggestions?

OK, I've found the "...springboard.plist" line (yes, there are 2 and yes I overlooked it!), added the code as instructed. But now I'm getting the error that others are getting (error -36, -19).

I think it might have something to do with the fact that iBackupBot says my phone isn't connected when I press the "restore backup/file..." icon in the menu. My phone is plugged in, I've exited and re-opened, disconnected then reconnected phone, check on my Administrator function. Still not recognizing that my phone is connected.

Any thoughts?

I saw some posts on other forums and someone said they fixed error 19 by unplugging and replugging in their phone, restarting the computer, and doing another backup in iTunes (then follow those steps on page 11 again). Maybe you could try that.

I tried to follow your procedure step by step on my iPhone 4s, iOS 6 but unfortunately it did not work out. That's what I did.

Took a backup and exited from iTunes while the cable stayed connected.

Made changes in the file to make password as 1234 and integer value to 0.

Saved the file and restored the backup through backupbot but to no avail 😟

Where am I doing wrong? :-/

Mac

macbok80, I would try following the steps from the beginning again and see if that works.

Thanks ivadrian! Got a bit stuck with the editor but copying and pasting the command fixed the code to 1234. Worked smoothly after restoring from iBackupBot with the new code ! 🙂

Tomjr260

Sorry to bother you again but I don't seem to solve this.

The backup text still shows that I added the necessary lines required.

My phone is connected and iTunes is exited and I restore via backupbot but again restriction code doesn't react.

I even changed 1234 to 0000 just to test.

Do you think you can still help? I know you must be quite exhausted with all the post of similar nature :-((

Cheers,

Mac

If you can post the contents of the file that you edited, I'll take a look at it.

Tomjr260m this is extermely kind of you!!!

When I load ibackupot, a message comes,

status.plist not found in backup folder

Error: can't load device info!

(but this seems from 2012 backup, whereas i just made a backup in 2013 and make following changes in there and restore from there.

it shows a couple of times as i have ipad and iphones old backup also there.

then i go to library/preferences/ ...springboard.plist

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>AssistantEducationAlertWasShown</key>

<true/>

<key>AssistantHasDisplayed</key>

<true/>

<key>CachedVCCaps</key>

<integer>xxxxxxx</integer>

<key>SBAssistantGestureDescriptionShown</key>

<true/>

<key>SBBacklightLevel2</key>

<real>0.11518324911594391</real>

<key>SBDeviceLockBlocked</key>

<false/>

<key>SBDidShowAssistantGuide</key>

<true/>

<key>SBDidShowReorderText</key>

<true/>

<key>SBDisplayIDsWithBadgingDisabled</key>

<array>

<string>com.facebook.Facebook</string>

<string>com.deutschebahn.DBTickets</string>

<string>com.surpax.ledflashlight</string>

<string>com.skype.skype</string>

</array>

<key>SBLanguageRestart</key>

<false/>

<key>SBLanguageRestartForSetup</key>

<false/>

<key>SBLanguageRestartWhileLocked</key>

<false/>

<key>SBLastSystemVersion</key>

<string>10B146</string>

<key>SBParentalControlsBlocked</key>

<false/>

<key>SBParentalControlsEnabled</key>

<true/>

<key>SBParentalControlsFailedAttempts</key>

<integer>0</integer>

<key>SBParentalControlsMCContentRestrictions</key>

<dict>

<key>countryCode</key>

<string>us</string>

</dict>

<key>SBParentalControlsPIN</key>

<string>1234</string>

<key>SBRecentDisplays</key>

<array>

<string>com.apple.mobiletimer</string>

Many thanks Tomjr260

Is that your whole file or did the bottom get cut off? Because if thats your whole file it is missing some closing tags.