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iPhone 4.2.1 & Bose SoundDock Problems

Hello,

Since updating to the latest software when I connect my iPhone to my Bose Sounddock series 2 I get "This accessory is not designed for iphone" the phone charges but it will not play back. No audio whatsoever, I have tried a soft reset and a restore but still have the same problem.

I decided it was my sounddock so took my iPhone to work and tried it in several bose systems and same happens there, I get the phone to charge but no audio.

I am hoping someone can help me.

Thanks for your time.

iOS 4

Posted on Nov 30, 2010 1:01 PM

33 replies

Jan 2, 2011 12:21 PM in response to urbanshowman

The thing is, why anybody from Apple try to help us? why!

Message was edited by: Makavel07

tonefox

Level 6

9,362 points

Jan 2, 2011 12:26 PM in response to Makavel07

Makavel07 wrote:
The thing is, why anybody from Apple try to help us? why!

Message was edited by: Makavel07

Because these forums are not a communication channel to Apple. We are only users seeking help or offering help to other users. If you want to talk to Apple, this place doesn't do it.

Arno_cmf

Level 1

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Jan 12, 2011 11:27 AM in response to deggie

deggie wrote:

Your "proof" indicates that with your iphone on 4.2.1 you are not able to use the Sounddock II. Since the other poster indicated that he could use his with 4.2.1 it would indicate this is not a systemic 4.2.1 bug, since if it was ALL iphone 4s with 4.2.1 would not work with the Bose.

Yours could have a dock connector hardware problem that occurred by coincidence with the upgrade or it could have a corrupted upgrade, or it could be a corrupted 3rd party app.

I'm agree.
I'm looking for...

Have you tried Restoring your phone as new, not loading any of your apps, then connecting with the Bose?

I tried but no result.
I wanted to downgrad to 4.1 but it seems to be too much difficult for me and it may avoid waranty...
Thanks for your interest

Jan 22, 2011 1:08 PM in response to deggie

I don't see any other option other than it being an OS problem. Just like an OS update helped some people with proximity sensor issues, it seems that some are not affected by this problem with the software.

I started with:

- iPhone 4, 4.0
- iPhone 4, 4.0
- iPhone 3G, 3.1.2
- iPhone 3G, 4.0

* ALL phones work on my Bose Sounddock

I then upgraded all phones to 4.1. Immediately afterwards, I noticed my iPhone 4 didn't work. Then I tried all 4 phones and NONE of them worked on the Bose Sounddock.

All dock connectors are clean, the Sounddock is immaculate.

So, as soon as 4.2.1 came out, I updated my iPhone 4. Didn't work.

One week ago, I got a warranty replacement for my iPhone 4; it came with 4.2.1. Doesn't work.

So in total, 5 phones on firmwares above 4.0 do not work; 4 of which worked 20 minutes before upgrading to 4.1/4.2.1, and 1 which came directly from the Apple store with 4.2.1.

This needs to be fixed and Bose and Apple are ignoring it.

tonefox

Level 6

9,362 points

Jan 22, 2011 2:40 PM in response to darkside flow

I know the world is tired of hearing this, but I am sitting here listening happily to an iPhone 4 (delivered to me day 1, serial number 88023RPGA4T) running OS 4.2.1, sitting in a Bose SoundDock Series II, serial number 05276990188057 1AE (U.S. Pat Nos 7,277,765 D576,148 5,361,381)

I cannot give any further information, beyond the demonstrated fact that OS 4.2.1 is not a problem. Unless, of course mine is different to yours. Perhaps the SoundDock in the UK is different?

Jan 22, 2011 3:56 PM in response to tonefox

I should mention I'm using a Sounddock original. Not the II model.

It's clear that it's not affecting everyone. It started with me on 4.1 and others on 4.2.1.

But it is crystal clear that 5 phones of mine ceased to work immediately upon upgrade and the 1 iPod I have with original firmware still works.

I don't know how to explain it other than as a software issue. Software/hardware compatibility is not just as simple as "if it works for one it must work for all."

I've submitted by post to Apple but don't expect a response.

Somehow I believe if I go in and spend a few hundred dollars on the latest Sounddock II, my phones will start working but that's the paranoid part of me thinking they're in cohorts with Bose to end legacy support in favour of new purchases.

Arno_cmf

Level 1

0 points

Feb 15, 2011 2:05 PM in response to tonefox

tonefox wrote:
I cannot give any further information, beyond the demonstrated fact that OS 4.2.1 is not a problem. Unless, of course mine is different to yours. Perhaps the SoundDock in the UK is different?

The only fact you had demonstrated is that there's no problem with YOUR iPhone, YOUR iOS 4.2.1 and YOUR sounddock. From this fact you could had say that it's not a systematic bug. But I think you don't want to understand that. When i eat chocolate, i have my left ear scratchy. But it's true for me and just for me. Not for you. Or if it's true for you we could be the first two members of the International Association of scratchy left ear chocolate eaters ! Exciting, isn't it ?

If you try 10 iPhones with my sounddock and observe that no one works, it may be a problem with my sounddock. But it works with my wife's iPhone.
If you try 10 sounddocks with my iPhone and observe that no one works, it may be a problem with my iPhone or the OS.

So after numerous tries with numerous sounddock, I gone to an Apple Store, I explained my problem at Genius Bar. The genius has made a cross test on the sounddock with two iPhone 4.2.1 from the store and mine. He first tried to wash the connector with no result and finally said : there is a problem with your Phone, i give you a new one immediately.
I have the new iPhone, i have restored it, it works perfectly now.

Conclusion : there is no problem with the bose sounddock. That is a demonstrated fact.
Does the problem come from the iPhone or the iOS (due to regional changes or regional parameters or anything else) ? no one knows. Like no one knows why someones had a bug of alarm clock for newyear and some other ones hadn't.

So, for those who have this problem, just go to an Apple Store (easy to say sometimes i know), explain your problem and if the genius is just a little bit clever, you will have a new fully functionnal iPhone

Arno_cmf

Level 1

0 points

Mar 19, 2011 10:50 AM in response to Arno_cmf

No problem for me iOS 4.3

crago93

Level 1

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Apr 23, 2011 11:38 AM in response to Arno_cmf

i just installed 4.3.2 last night, and my Bose sounddock is no longer working. it connects and charges, but does not play.

immensely frustrating. anyone help?

Apr 27, 2011 8:32 AM in response to crago93

I have a 1st gen iPhone that always worked fine with my Bose sound dock II until today, the first time I docked it after the latest software update. The dock plays fine with an iPod and the phone plays through its own speakers . . . . Mine also still charges.

AnyJuby

Level 1

0 points

May 12, 2011 7:15 PM in response to urbanshowman

I have just called Apple support and paid the extented warranty package to being said that since I didn`t purchase my BOSE system via the Apple site, they do not support any problem linked to it or provide any troubleshooting.

I am very unsatisfied, I was used to having a great support from them and getting this answer is stunning.

My iPhone 4 was working well before and now does not work anymore. I am sure that companies have to pay to use the "certified for iPhone" mention, so why Apple does not support it.

I have also tried with a radio clock yesterday (also iPhone certified) and it didn`t work. Extremely frustrating.

May 28, 2011 1:20 AM in response to AnyJuby

I had the same problem. My iphone 4 wouldn't work with the Bose dock. The problem is with the phone after a software update (I think).

Turn the phone off at the sleep/wake button. ie til the red slider appears, etc. Shut the phone down, and turn it on again and the phone should work with the dock.

Worked for me! Good luck!

ruffsmom

Level 1

0 points

Jun 23, 2011 8:53 PM in response to urbanshowman

I just purchased an iphone 4 for myself and my daughter on 6/22/2011 from Verizon. Neither of our iphones work on my Bose Sound Dock Series II. Our older iphone, and our ipod nanos and our ipod touch all work on the Bose Sound Dock. Our new iphones do work on our other docks, just not the Bose. Does anyone have any insights?

ruffsmom

Level 1

0 points

Jun 23, 2011 9:09 PM in response to urbanshowman

I just read on another site that taking the cover off solves the Bose Sound Dock problem. I tried it and it works, but a huge pain to take the cover off everytime.

brunobb

Level 1

0 points

Jul 30, 2011 12:51 AM in response to urbanshowman

I'm experiencing same problem now. My iphone was working ok on my Boss player but not any longer. It may because i upgraded operating system in iPhone. Question to all, i can see there is no way yet to fix the problem, correct? What if i downgraded to previous iphone operating system?

iPhone 4.2.1 & Bose SoundDock Problems