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Eric MIMOUN Level 1 (35 points)
Hi all,

The update section of the App Store saved a wrong Apple ID, and i can't update any of my apps...

It is so weird because when I buy an app, the app store has saved my actual apple ID, but for updating apps it saved a wrong one, and it's impossible to change (even when I log out and log back in with my real apple ID)..

thanks for the help


Macbook Air 11.6', Mac OS X (10.6.5)
  • fair_rakel Level 1 (0 points)
    I am having this exact same problem... If I go on featured and scroll down it shows the right one, and in iTunes it's logged in as the right one, but when I update the wrong email is showing up and I can't figure out how to change it.
  • Eric MIMOUN Level 1 (35 points)
    this is so anoying!

    i'd like to figure out how to solve this, without having to restore my iphone
  • dbunker7 Level 1 (0 points)
    I did restore my phone to try and get rid of this problem. It didn't work and I am tearing my hair out. I now have 5 updates for my apps which I cannot sort. I have gone into the store settings on my phone and changed my apple id but still for updating apps it comes up with the wrong id! I may go crazy.
  • jaynz345 Level 1 (0 points)
    Hey check out this link, it explains it all
  • jaynz345 Level 1 (0 points)
  • jerilyng Level 1 (0 points)
    This macrumors link doesn't say anything to fix this. I am having the same issue, it's very frustrating! I have never even synced my iphone with my husband's apple id, I've always made sure it's logged in as mine before I sync it. Yet, here it is popping up ONLY when I try to do an update. I JUST now started doing this. VERY frustrating!
  • faith.21 Level 1 (0 points)
    I'm having the same issue of trying to update existing applications on my iPhone (a different Apple ID than my own keeps popping up). I logged out of the App Store, then in again to ensure the Apple ID was my own. Still, in my attempts to update existing apps, a different Apple ID came up.

    Interestingly, if I purchase a brand new app, my own Apple ID comes up as usual, and there is no problem with the new purchase.

    Logging off the phone does not fix the issue. Restoring the phone also does not fix the issue. I have tried both.

    Also, I have never used a computer other than my own to sync my phone. I have had the same Apple ID and password since day one.

    No doubt it will be resolved in a future update. In the meantime, for those of us affected, there is an obvious delay in the ability to update existing applications, and all suggestions thus far for a "fix" do not actually fix the issue.

    Looking forward to the fix, but happy nothing else seems to be wrong (at least for the moment!)
  • John Poak Level 1 (0 points)
    The irony is that you need to use an Apple ID to post... Is it the one that appears in all iTunes/iPad/iPhone transactions or the mysterious one we cannot eradicate?
    Nonetheless I have the same problem as my son's Apple ID (not the one we use for the iPad) continues to appear when I try to update apps on our iPad. I cannot get it to "disappear" and have tried all the solutions mentioned. Will we be relegated to iPad limbo until a solution can be found?
  • Danny9999dan Level 1 (0 points)
    I'm having the same issue......this is the Apple support forum correct? No one from Apple reading this and able to support us?
  • alryder Level 2 (220 points)
    This is a user-to-user support forum. Apple does not provide support on this site.
  • svencito Level 1 (5 points)
    same problem here. No solution found, yet
  • KassyGirl Level 1 (0 points)
    I got the same problem have you figure it out?
  • IT Axis Health System Level 1 (0 points)
    I had the same issue. I have multiple Ipad users.
    On my new Ipad install I just synced the apps from my previous user.
    Trying to cut corners.

    When I tried to update the new Ipad, the update application used the information from the previous Ipad install.

    I spoke to the Apple support rep. He told me to uninstall the apps, then to re-download them under the correct user id from the app store to resolve the issue.

    I uninstalled the apps on the Ipad in ITunes.
    Then logged in under the correct user account in ITunes and
    Re-downloaded my applications and re-synced the Ipad.

    Then when I went to update the applications it had the correct ITunes account information and I could use the correct ID and password for that account.

    Hope this helps someone else.
  • svencito Level 1 (5 points)
    @ IT Axis: Thanks, that solved the problem for me. Not sure how to do that for paid apps though.
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