Why isn't Firethorn Holdings (apps developer) updating their apps?

Question

Level 1

23 points

Why isn't Firethorn Holdings (apps developer) updating their apps?

Firethorn Holdings, the developer of many iPhone banking apps, has not issued any updates to make their apps compatible with iOS 4.2.1. They do not respond to end-user complaints, either by phone or by email. The "customer service" person I talked to had no idea what I was talking about and told me to contact my bank. There are a multitude of folks who depend on their banking apps and now have none.

What is Apple's policy regarding uncooperative apps developers?

iPhone 4, iOS 4

Posted on Dec 2, 2010 12:34 PM

Reply

Answer 1

Kappy

Level 10

361,741 points

Dec 2, 2010 12:43 PM in response to Karen Ram

This is a user forum. We have no knowledge of Apple's control of the iTunes store. Contact the developer directly. If that's not possible then consider switching to a different app.

Reply

Answer 2

varjak paw

Level 10

170,206 points

Dec 2, 2010 12:50 PM in response to Karen Ram

Here's what their web site says:

"An upgrade of the Mobile Banking application was submitted to Apple for certification on November 24th for compatibility with the iOS 4.2 software release. We are still in queue for our upgrade to be reviewed and posted on iTunes. Thank you again for your patience as we await Apple's review."

I don't know how long it will take for Apple to review the app, if Firethorn's information is correct, but I would expect approval before long unless there's something seriously wrong with the app.

Regards.

Reply

Answer 3

Dec 3, 2010 9:28 AM in response to varjak paw

Updates for both of my banking apps were posted today. I installed and all is well now.

Darryl

Reply