MacBook Pro Logic Board Failure

Grant Bennet-Alder wrote:

The issue with the temperature cables was to keep your iMac from overheating.

Hmm… All the problems I've seen with iMacs overheat concerned the main board or the screen; never the hard disk. Of course, I can just have not stumbed on that problem. I thought the probe fixed on the hard disk's case was enough.

But… can we buy those special disks ourselves?

Grant Bennet-Alder wrote:

Cheating Customers does not scale up. Apple did not get to where they are by cheating vast numbers of people.

Apple has an amazing interest in having you be a Happy Customer, if possible. Apple's service model is not particularly accountable for saving money by short-changing customer service -- the guy who tried to do that was FIRED.

I want to trust that, but there are so much things Apple do these days that annoy customers that I find it hard to believe.

I am just astonished that Apple had my Macbook Pro 17" for

several days for repair and still got it wrong ,putting in the wrong

logic board that is based on the wrong processor (speed).

Apparently Apple cared nothing for me and thought I would not notice

and almost got away with it. My problem was I had the iMac issue

at the same time and that processor speed is 3.4 GHz so I was kind

of blinded by that as that was my major focus and the (.4) may have

caused me some confusion. too much going on.

Now I have to go back there and have them change this logic board

again <sigh> then I will have to configure the ethernet MAC again in my

router (assigned specific IP address based on MAC) and Windows partition

will have some issues like last time as Windows will detect new or different

hardware and have to repair itself. It just will be a pain nonetheless

and all because of Apple's Carelessness.

Apple has ordered the new logic board for yet another replacement in just over 1 month

...

I hope it does not malfunction due to the GPU like last time. or if it does, it happens just

before my Apple care expires and I can get one more logic board replacement for the long

haul and hold me over until the final failure after Apple Care ends that will be anticipated.

Now that I think of it, I should have discovered this processor discrepancy just before my

Apple Care expires (I should have kept quiet about this one I guess) then I could get

the logic board I was supposed to get toward the end of the warranty.

Oh well.

This time I will supervise as best I can this replacement. I may get a list of all the

components of the original computer and go through line by line checking if each

component matches for verification this time. I may have to hold and lead Apple

by the hand like a baby this time before I leave the store.

Are you sure this is the right processor, are you sure this is the right # of processors

are you sure this is the right number of cores , cache , ... etc....

Apparently Apple cared nothing for me and thought I would not notice...

What a load of sanctimonious BS. Someone made an error, now it is recognized as an error and they are going to make it right.

Get a life.

Well Apple has been making errors regarding the information concerning this Macbook

Even now, when I spoke to support, they kept telling me that my model was the one with 2.4 GHz

when my receipt and I stored a copy of the configuration dated in 2012 that say 2.5 GHz.

Also I was told that my model has the 5400 RPM Seagate hard drive and I just now discovered

it very well could be the 7200 RPM and Hitachi... but whenever I talked to support

they kept telling me it was the Seagate....

I guess the Apple engineers are clueless or lazy to research what is really in my computer

and it affected the way they serviced it. They assumed I had the lower model.

and so they put in the wrong logic board. Also Apple seemed to have deleted

the original purchase order or it expired in their system. So good thing I had the receipt

of it emailed to me.

Apple needs better engineers that know their product line because with me all this time

for about 2 years they have been telling me the wrong information (regarding the hard drive).

I think it was more than an error.. they are going to make it right but they made me

send them logs and had me jump through hoops just to make it right and of course

the BBB complaint is filed.

Now Apple will waste my time again to put in another logic board and possibly risk

my data on the hard drive with such installation as they say to back up the hard drive

in the event something goes wrong or they are not responsible for data on the hard drive.

Why should I have to risk this again when they got it wrong a month ago?

It is a major inconvenience and it was unnecesary had they done their research properly

on the computer or had access to the order # that was deleted.

I wonder how many other customers who may not look into the details of their computers

have been deceived as well after repairs?

This time when they replace the logic board YET AGAIN in just over a month of getting it

wrong , I will supervise it more and will stay there until it is finished and go through a list

of the original configuration dated near Summer 2012 I fortunately stored on the

hard drive line by line 🙂 to make sure they got it right this time 🙂

Furthermore, I think is was irresponsible if not negligent for Apple to

"repair" using the wrong logic board... also careless

as you seem to trivialize it as just an error...

I think it shows lack of respect for the customer to not do

your research to make sure you get it right.

several thousands of dollars went into purchasing this thing

do they think I am rich to get the wrong computer back?

I paid extra $ to get 2.5 GHz over the 2.4GHz ... should I be

cheated just because I am viewed as insignificant?

Grant Bennet-Alder, greetings; Though not the intent of these forums, Apple has provided a place where 'Hyde Park Orators' can express their views, both good and bad I suppose. My experience has been that not one has had anything constructive to say and I suspect that they use this as an outlet to satisfy an inner need that they cannot fulfill otherwise. I do have sympathy and pity for them but to stop and listen to the for any length of time is pointless, thus I simply walk on by.

Ciao.

Just sent mine in through the Apple store, it's going to cost $310 to replace the MLB. Sounds like your place is a good deal, please come back and let us know if they do a good job.

Do you have a retina MBP or pre-retina? Replacing the hard drive, or even removing the optical drive and adding a hard drive, is pretty easy on the pre-retina MBP unibody. SDD drives install just like HDDs.

Same problem as everyone here. I have a Early 2011 Macbook Pro. The hard drive crashed on me last month and they had to replace my logic board this week. I have Apple Care but what upsets me is that when I brought up this problem to one of the Apple Managers, he really didn't seem to care. I told him about all the other problems and he didn't know how to respond except by basically saying there was nothing he could do. I am a little disappointed because this my 2nd macbook Pro and I own every other Apple product too. With all the complaints on this forum, I cannot believe that there is nothing that we cannot do. If anyone has any advice on what to do, please let me know. I am not a complainer at heart but I feel like we have all be wronged somehow.

My 2008 vintage MacBook Pro just developed this problem. As I understand, there is a significant design/manufacturing problem with the logic board/NVIDIA video chip that requires repair of the logic board when the chip inevetibly starts to come loose. Even though my Macbook Pro is well beyond the warranty period, I can't quite accept the idea that because its about 6 years old it is only good for recycle, so I'm looking for a cost effective way to have it properly repaired. I've found a couple of shops that should be able to do it for $300; anyone know of other options?

It looks like you may have been a victim of the NVIDIA issue.

The repairs are usually in the $300 - 400 range, but check local Apple repair places. You save on the shipping, and still end up with a good repair job. However, make sure the repair has a warranty, and references on prior repair jobs will be useful.

Same problem as everyone here.

I have a 2012 Macbook Pro Model: A1278. My list of problems is EXTENSIVE and the genius bar and Apple Care resolutions were repeatedly amazingly incompetant.

I contacted the Regional Sales Manager after receiving a new replacement MacBook Pro (same model - A1278) that again had problems, BEFORE I even loaded my data from Timemachine!

The Regional Sales Manager would only offer, again, a replacement laptop of the same model. I have had it with this laptop. I can not comprehend why Apple still has this laptop for sale.

My list of issues and efforts to follow as a reply....

I have been an advocate for Apple since 2007 and have everything Apple. With all the complaints on this forum, there has to be something done about this.

If anyone has any advice on what to do, please let me know.

Looks like I’m in the same exact boat! With no where to look...

Maybe someone can advise me.. If apple decide to give us all a break and start some sort of repair/replacement program.. will all the users, who have rectified the issue by getting a new logic board fitted get some sort of help also?

I'm wondering do i wait for Apple to do something, or do i go ahead and pay the £375 or so.. And hope Apple can look back and help me out. Considering if a program is put in place, of course.

Would honestly appreciate any advise..

After 3 trips to the "genious" bar and several phone calls to customer service, always polite mind you, I managed to get them to help me by going up the food chain until I got someone who could make something happen, my machine was only 1.5 years old, a mbp 15" mid 2010 when the logic board quit, now I monitor the heat and I've installed a fan controller. Sometimes the fan reverts to the default when I'm not paying attention and the machine heats right up. I live in fear. I'm several months out from the replacement board and the other day all the icons disappeared from the desk top, the apple menu disappeared and finder wouldn't open, I wanted to back up the hd before doing a hard shut down but the back up failed, so I went with the hard shut down and rebooted in safe mode. That fixed everything. I'm hoping this isn't the first sign of things going bad. I'm hoping for 4 years out of a $2000.00 machine, how pathetic is that? I've got old think pads still working after 20 years. My feeling is Apple really is dropping the ball on this thing. No way I'm forking out another $2000 for one of these machines until I hear they've addressed this issue. My experience at the Apple store is they will never admit there's a problem only that the logic board needs replacing for $310 (the cheap fix) without any consideration for the hd and what's on it. Keep up with the back ups. I don't know what to think about any sensitive data that might be on it because when my stopped working I couldn't get anything off it. So there's that issue as well. How about sending out your machine to some place with no way of protecting your data. They really should allow you to pull the hd out first but as the consumer we're not allowed to open the machine up. Not a great situation.

It sounds like you're doing all the right things. There's no reason why, under your current usage, you won't be able to get well over four years of use from your machine. Just watch the heat.

http://logicboardmac.blogspot.com

You mentioned something about "sending your machine to some place" to protect your data. You might want to read this article, which has great advice on how you can increase the security of your data. Online backup isn't free, but it's a great way to make sure your data is secure; ordinary backups should suffice for most users, however, and the price is right.

http://www.macworld.com/article/1156601/what_how_backup.html

My Macbook Pro just went dark. I had no idea there was known issues, Apple never informed me, I had my laptop in the store for OS updates and diagnostics several times. I brought it to an Apple store yesterday and they told me it wasn't booting past my memory and my case was maybe bent a little and the memory may have been damaged, but they couldn't repair it because it was too old. I don't feel like that is very forthright of Apple. I took it to Mac Media after and they suggested I look up the known issue online and I see it is WELL known. Odd how the Apple store didn't mention it. I have called and exhausted most efforts, it is outside the repair/recall window. I did not spend $2500 on a laptop to be told it shouldn't work mor than 6-7 years. Any suggestions for help with getting this repaired would be appreciated.

I just started plugging in an external monitor a few weeks ago and can't help to think maybe it had something to do with the bad nVidia video chip failure? If I was informed about the class action suit in time I would have filed a claim to protect against future repair at least, I certainly would not have just invested hundreds of dollars in upgrading my Macbook Pro with a new hard drive and such for sure, now I am out even more. Please help Apple. Thank you,

Chance