Level 1

21 points

MacBook Pro Logic Board Failure

I was using my computer just fine (2007 MBP core 2 duo) all day. Put it to sleep came back after 30 minutes and tried to wake it and it's dead. I held down the power key to shut it down then tried to restart no luck. No start up chime, no screen, keyboard seems dead as well (caps lock light does not light up), HD does not start up. The only signs of life are the white light on the screen latch that is now on, the fans are spinning and the DVD drive seems to work.

Reset the power management module and zapped the PRAM, no luck.

MBP 2007 Core 2 duo 2.2, Mac OS X (10.6.5)

Posted on Dec 7, 2010 7:47 AM

Top-ranking reply

dmd25

Level 1

0 points

Posted on Jul 23, 2012 9:44 AM

Sorry! Don't know why the link didn't work.

I think your plan is exactly right. Go get a diagnosis and then take it to Apple and see what you can do to get it fixed. Again, thebhoydave1888's information was very helpful to me (though I ended up not needing anything but the encouragement to try.

This is the page to which I was trying to link:

MacBook Pro: Distorted video or no video issues

Products Affected

MacBook Pro, models with NVIDIA GeForce 8600M GT graphics processors

Symptoms

In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.

What to look for:

Distorted or scrambled video on the computer screen
No video on the computer screen (or external display) even though the computer is on

Specific products affected:

MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
- MacBook Pro (17-Inch, 2.4GHz)
- MacBook Pro (15-Inch, 2.4/2.2GHz)
- MacBook Pro (Early 2008)
These computers were manufactured between approximately May 2007 and September 2008

Resolution

If your MacBook Pro is exhibiting any of the symptoms listed above, please take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your nearest Apple Contact Center. Before visiting the Genius Bar at the Apple Retail Store, please make a reservation (available in some countries only).

Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.

Note: If your MacBook Pro is not experiencing any of these symptoms, you do not need to contact Apple.

Apple will continue to evaluate the repair data and will provide further repair extensions as needed.

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1,419 replies

Keith Walsh Author

Level 1

21 points

Dec 21, 2010 12:32 PM in response to Keith Walsh

This is the info listed for Apple Canada for which there seems to be all sorts of ways to contact them except in the way I would like to.

http://www.apple.com/ca/contact/

tjk

Level 9

51,192 points

Mar 31, 2011 5:32 AM in response to Manniebarnet

Hi M, and welcome to Apple Discussions.

Make sure they test for the NVIDIA issue. Repair is free if it qualifies.

Oct 11, 2011 3:16 AM in response to Ultie

see link MacBook Pro has something to do with gpu

Jan 29, 2012 2:04 PM in response to bbrinkert

No use ranting in here, bbrinkert.

These forums are user-to-user.

http://www.apple.com/feedback/macosx.html

pabrew

Level 1

4 points

Mar 10, 2012 12:23 PM in response to Chreeper

go to my post on page 10 - full of info & links good luck pabrew

Re: MacBook Pro Logic Board Failure

16-Feb-2012 00:33 (in response to Keith Walsh)

May 20, 2012 1:29 PM in response to Shootist007

And if you release some nasty chemical while baking it you might be just as dead.

My operating temperatures are taken from the tech specs page.

dmd25

Level 1

0 points

Jul 23, 2012 9:33 AM in response to gordiegords

Hi,

I don't have the paperwork in front of me, but this was definitely the problem and what Apple repaired. I don't know if that is helpful to you or not!

Csound1

Level 9

60,063 points

Jan 31, 2013 2:01 PM in response to Bear grabber

Thank you, now why don't you tell Apple .... Feedback

Jun 26, 2013 7:51 PM in response to Csound1

http://support.apple.com/kb/ts4088

Scroll down to the last paragraph.

Dec 8, 2010 12:58 PM in response to Keith Walsh

Have you tried reseating the RAM? Typically you'll get some sort of flashing light or error beeps, but it's a quick and easy thing to test out.

-Z

Keith Walsh Author

Level 1

21 points

Dec 17, 2010 7:50 AM in response to Keith Walsh

Thanks Malcom for the info.

I'm having another great day in Mac land. Seems my new iMac's "super drive" can't seem to burn a DVD without a communication error between the computer and the drive.

MalcW

Level 1

35 points

Dec 18, 2010 9:44 AM in response to Keith Walsh

Oh dear.....

Good luck with resolving the problem. I touch wood that over the years (I started with a SE30) I have had very few issues.....

Keith Walsh Author

Level 1

21 points

Dec 20, 2010 11:55 AM in response to tjk

I sent an e-mail directly to Apple today expressing my dissatisfaction with this situation. I'll let everyone know if I get a response or not though I have low expectations.

Keith Walsh Author

Level 1

21 points

Dec 21, 2010 12:29 PM in response to Keith Walsh

There is no customer relations number listed for Apple Canada.

Dec 22, 2010 7:51 AM in response to Keith Walsh

Call Canada's Apple Tech Support. Ask _politely & firmly_ to transfer you over to the Customer Relations department.

!http://i53.tinypic.com/2wqybd0.gif!

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MacBook Pro Logic Board Failure