MacBook Pro Logic Board Failure

I was using my computer just fine (2007 MBP core 2 duo) all day. Put it to sleep came back after 30 minutes and tried to wake it and it's dead. I held down the power key to shut it down then tried to restart no luck. No start up chime, no screen, keyboard seems dead as well (caps lock light does not light up), HD does not start up. The only signs of life are the white light on the screen latch that is now on, the fans are spinning and the DVD drive seems to work.

Reset the power management module and zapped the PRAM, no luck.

MBP 2007 Core 2 duo 2.2, Mac OS X (10.6.5)

Posted on Dec 7, 2010 7:47 AM

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Posted on Jul 23, 2012 9:44 AM

Sorry! Don't know why the link didn't work.


I think your plan is exactly right. Go get a diagnosis and then take it to Apple and see what you can do to get it fixed. Again, thebhoydave1888's information was very helpful to me (though I ended up not needing anything but the encouragement to try.


This is the page to which I was trying to link:

MacBook Pro: Distorted video or no video issues


Products Affected

MacBook Pro, models with NVIDIA GeForce 8600M GT graphics processors


Symptoms

In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.

What to look for:

  • Distorted or scrambled video on the computer screen
  • No video on the computer screen (or external display) even though the computer is on

Specific products affected:

  • MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
    • MacBook Pro (17-Inch, 2.4GHz)
    • MacBook Pro (15-Inch, 2.4/2.2GHz)
    • MacBook Pro (Early 2008)
  • These computers were manufactured between approximately May 2007 and September 2008

Resolution

If your MacBook Pro is exhibiting any of the symptoms listed above, please take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your nearest Apple Contact Center. Before visiting the Genius Bar at the Apple Retail Store, please make a reservation (available in some countries only).

Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.

Note: If your MacBook Pro is not experiencing any of these symptoms, you do not need to contact Apple.

Apple will continue to evaluate the repair data and will provide further repair extensions as needed.

1,419 replies

Sep 2, 2015 9:36 AM in response to DSheff68

already have had to send it in TWICE.

You have a powerful, portable computer comparable to a desktop computer . It runs on batteries and is so light you can carry it around. While being moved, it can be subject to forces many times the force of Gravity alone.


It broke, but you got it repaired TWICE for FREE.


It does not sound to me like you are so bad off.


I sincerely doubt you will get such good use and great service from your new PC. Many recollections of, "My old PC worked so much better" are exactly that -- my OLD PC. A new one (PC or Mac) is much more complex, much more "tuned up", much faster, has way more memory and storage, and runs much hotter than your old PC (or your old Mac, for that matter).

Sep 2, 2015 2:08 PM in response to Grant Bennet-Alder

In response, I would direct readers to my original post. Your generic comments indicate you didn't read it.


Apple fixed my MacBook Pro not for free, but because I bought Applecare.


I'm on my third logic board in one year. The logical question here is, "How many more times will this MacBook Pro fail in the coming months?"


Don't forget: you are typing at someone who has been with Apple since 1985. I do not lightly say farewell. But enough is enough.

Sep 2, 2015 3:16 PM in response to DSheff68

It makes perfect sense to me to buy AppleCare for a machine that runs on batteries and can be carried around and may end up being slammed around. Sorry, I would not dream of NOT buying Applecare for a portable computer.


I might also resent that a Backup drive is NOT INCLUDED! Both Applecare and a Backup Drive are not optional, in my opinion, and the real cost of owning such computers should be thought of as the Base Price PLUS the Applecare Plan PLUS the Backup Drive.


If you do not buy Applecare, you are making the conscious decision to pay for any needed repairs in years 2 and 3 out-of-pocket. In that light, the cost of AppleCare seems cheap. Over all the notebook computers members of my family own, I may have broken even. But it could have been FAR more expensive if we had not been so lucky.


The price you paid for AppleCare would not have covered the retail cost of ONE motherboard replacement. You are not so bad off as you think.

Oct 31, 2015 9:52 AM in response to DSheff68

I Too am in same boat. I have a MacBook Pro 15" retina. It's 2/12 years old John Lewis won't help me because it was a gift and I have no proof of purchase and Apple rub salt into the wound saying if I had purchased from them it would have been covered under Consumer act. They might as well have laughed in my face it sure felt that way!


I have spent £1000's on Apple products over the years and I'm a Apple shareholder. They are going right way lif they want to lose me as a loyal customer and shareholder but a repair bill of nearly £400 for a logic board is totally unacceptable for a computer 2.5 years old.


i used to think Apple was a premium product but have just about lost all faith In Apple. They never respond to online complaints and make it virtually impossible to contact them on the phone.


i don't suppose Apple ever read these pages but I urge everyone to think twice about spending £2000 on a laptop. It seems in most cases users have logic board issues at age 2 years plus.


Think twice before parting with any money for a MacBook.

Dec 28, 2015 4:54 PM in response to Grant Bennet-Alder

Tagging on. I recently had the logic board replaced in my five month old rMBP. I was upset and annoyed enough about it - it happened at pretty much the most inconvenient time it could've picked - but the blasé attitude of the Apple staff only rubbed salt into the wound. The fact that they carried out £574 worth of repairs at no cost to me does not make it all okay. £1700 is a serious amount of money to me and it is galling that I pensioned off two PCs at ripe old ages, the most expensive of which cost £359, neither of them having seen the inside of a repair shop in their lives. Thankfully one was able to step into the breach for the 10 days it took the repairs to the rMBP to be carried out.


But I digress. Having done a bit of reading on the subject, it seemed a bit of a coincidence to me that the fault had happened a couple of months after I bought the ethernet adapter, and a few weeks after I began using it exclusively. (Not sure why; no difference in speed was apparent.) I just had a chat with an Apple guru who conceded that it could be the cause of the logic board failing. He suggested I stop using it. So...just throwing this out there. Apologies if it's been mentioned before; I haven't trawled through the 94 pages of posts to check!

Feb 2, 2016 9:26 PM in response to medwsc

My Mac Book Pro has had the motherboard replaced once already under the repair extension program. the new, supposedly better solder in the new motherboard apparently wasn't too helpful because my motherboard produced the video issue... again. This is the 3rd failure. I had the foresight to purchase a warranty years ago. The warranty has expired now. The lady tried to tell me that my newest replacement was "complimentary" and that they went through my history of repairs and noticed that this repair wasn't covered but that they would cover it anyway. Of course this isn't true. The reason for selling me this repair as "above and beyond" is that I am asking for a replacement. My problem *is* covered because its a video issue. She must have barely paid attention to the previous conversation because I mentioned this, but she claims that I did not mention it. I was asking for a replacement, sent emails to executive email accounts. For me, the issue is I'm pretty sure that the motherboard will fail again because it has happened 3 times now. The repair extension program came on the heels of a class action lawsuit against apple.


I had to pay for the privilege of apple standing behind their product until 3 years out by purchasing an extended warranty. For a 2k+ machine I believe this should be built in by default. And I don't want the latest and greates machine as a replacement. I would accept one of equal specs, just not this computer (well right now I'm typing a not so great pc laptop). At this point I have accepted that my mac is dead. i'm not counting on the repair to "stick", I'm going to go forward with the repair and scavenge some data (i have backups but I need a mac to get them off my timecapsule) and scrub apple products from my future purchases. don't get me wrong, I love osx. i just cannot afford Apple's business model.


BTW, keep in mind that the apple stores are likely to dismiss your repairs. My local apple store was very passive aggressive and difficult when i wouldn't give them my password. (I gave them permission to erase the disk. But nobody gets my password regardless of how "uninterested" they are in the hard drive contents) They denied my original case and I watched them turn away 15 people for repairs while i was waiting. Do yourself a favor. Call apple and ask to ship it in if you are under warranty or the repair extension program. The guy I talked to on the phone (he was very nice) didn't know that the repair extension program went until Feb. 2016. Neither did the lady I spoke to from corporate relations. I would assume such massive recalls would be common knowledge to someone who makes this their living (corporate relations), but I digest. Make sure to find the page online first, and if they can't find that the repair extension program does go until feb this year, provide them the link.


Apparently do not use the word "won't boot" because this lady heard that phrase to the exclusion of everything else I said... and temporarily believed that I didn't fit the extended recall criteria. Apparently the correct buzzword is "video" and "screen" and then also probably add in some "doesn't work" "scrambled" "video" and "screen". Reminds me of the song Inside Out "I hear words in clips and phrases..."


Best of luck electronauts, the ether beckons.

Mar 11, 2016 5:17 PM in response to Thorador

Don't buy a MacBook retina most of them failure after1 and half year is a very bad product at least you buy with the insurance

apple didn't provide me any solution to fix a almost bread new MacBook retina thay just ask me 800$ for a new mother board ... in other hands I purcase a Motu sound card than after 2 year didn't turn on any more. Motu replace the unit for free and the unit cost more than a 1k$ ... I'm fed up with apple care

when u purchase a Mac make sure you buy and extender insurance every year the new product are made to brake faster

my previous macs last 5 to 7 year with no one issue

Apr 26, 2016 7:25 AM in response to Keith Walsh

Most of MacBook Pro will die within ~1.5 years. Apple should admit this and launch a recall program for it.


My MacBook Pro had the logic board replaced today, just 25 days after the warranty.... when I was in a travel......cost me AUD$800. And they refused to return me the failure one. you know it may just a small failure on the board, and Apple may replace the small part in a very cheap way and sell it again, but charge you 800 dollars.


Two hints:

1. If you have a macbook (or pro, or any mac) still in warranty, buy extended apple care, now!!

2. If you're considering to purchase a macbook. please don't! it's just another rubbish product from Apple!!

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MacBook Pro Logic Board Failure

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